Imagine if you will, I'm trying to organise a surprise weekend for my husbands birthday, and think of Scarborough as we've been a couple of times before and liked it. So I think - I won't book a B&B I'll book a hotel instead, so I end up booking the Grand for one night DBB for my husband, myself and our 5 year old. I ring up to confirm the booking a couple of days before and ask for a sea view room. I'm told there is a £10 supplement pp, per night for this, which I wasn't told when booking. We duly arrive at the hotel at about 2pm (normal check-in time, in my experience), to be told that rooms are not ready until after 4pm. It's pouring with rain so we trudge around for 2 hours 'til 4.00. I ask the receptionist what the procedure is for charging drinks etc to our room, "Oh no - you can't" she says and that was that. Then we eventually get to our room. It's the size of a shoe box, with barely 6" between the bed and the wall. It's scruffy - ripped curtains, bed with holes in the divan, threadbare carpet. The room has barely been cleaned, cobwebs in the corners and a pet spider. We have someone else's rubbish in the bathroom bin and the towel holder is missing. Well we think, it's only for one night. My husband then goes off to try and park the car outside the hotel and spends nearly 2 hours driving round and round, to no avail so ends up parking about half a mile away (not a happy bunny). Meanwhile my daughter and myself explore the hotel. Yes I know it's in the process of a multi million pound refurbishment program, but does that give them any excuse for not cleaning the place? It's filthy and so shabby everywhere, carpets held together with gaffer tape and ladies toilets that dried excrement up the walls - nice. We wandered into the empty and semi derelict ballroom, where there were a couple of flipcharts, I presume from some staff training day, reminding staff to be polite and cheerful and helpful. I presume most of them had been off that day. Unfortunately the hotel has also had a refit at some point in the 70's and this does it no favours either, it now resembles an 'institution' in places. We went down to dinner (beware the restaurant closes at 8pm sharp!) and found a table in the corner that had a filthy old tablecloth on it , after waiting ages I asked a waiter if we could organise some drinks, he looked at me with suspicion and asked, "what sort of drinks?", I say, "you know drinks." He says, "what alcoholic ones?" I reply, "erm, yes" - wondering if this was a trick question. "Oh you have to get them yourself from the bar at the entrance of the restaurant". So off I trot to the Restaurant bar and ask for 2 bottles of beer and a fruit juice. "Oh no, we don't serve beer here" I'm told, "But this is the bar isn't it?" I ask, "yes", he replies, "but we only sell wine here, if you want anything else you have to go up to the main bar and bring it down yourself." I can't be bothered and we get some water. The meal was unbelievably bad, greasy and tasteless lasagne, grey veg and soggy potatoes. We ended up eating cheese and biscuits. The waiters seemed to think that "Waiting" involved hovering over your shoulder and whipping your plate away as quickly as possible, regardless or not of whether you've finished. Then we went to the bar, which is situated in the main lobby area. I should mention that there is also a cocktail bar, but you have to buy your drinks at the lobby bar and take them over yourself. I bought a couple of drinks for us and ordered a juice for my daughter. "Do you want a glass with that?", asked the barman, "No a straw will be fine", I reply. to-which I get that same strange glassy eyed look as before, "Oh no we don't have straws here." We gave up pretty soon after that and went to bed. I've thrown away better beds than those, even my daughter kept asking me why it was so lumpy. We only had the joy of breakfast left before we could escape, and couldn't believe there were bowls strategically placed in the restaurant with a hand written note 'thank you for your tips!'. yeah right!
This is a big hotel, a once splendid and glamorous venue which would have provided a luxurious seaside base. This is not the case now. Please save your money and book a decent B&B instead, IT IS AWFUL!!!!
22-23rd June 2008
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough