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“Not so grand any more” 2 of 5 bubbles
Review of Grand Hotel Scarborough

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Grand Hotel Scarborough
Ranked #28 of 28 Hotels in Scarborough
Durham, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not so grand any more”
2 of 5 bubbles Reviewed June 27, 2013

This has been a beautiful hotel in its day but unfortunately it is now past its prime. To start with there are very few parking spaces near the hotel. We parked in the multi storey next to the shopping centre up the road - it cost us £15 for an overnight stay but it was in a locked car park so no good if you want your car on an evening!
The rooms in the hotel are dated and have very squeeky floor boards! We could hear next door walking around and upstairs and people walking past in the corridor in the middle of the night! The view from the window was excellent, right over the sea but the curtains were so thin we were woken up by the sunrise in the morning. Breakfast was self service and lots of variety. The dining room again has been a splendid room with a breathtaking sea view but has had its day. Its a shame that such a splendid hotel has been let to go to rack and ruin

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jacqui P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,
Thank you for your comments. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,027 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,115)
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English first
BURNLEY
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 25, 2013

On arrival at hotel the outside décor was very poor,on entering the hotel we had to wait quite a while to be attended to as there was only one person on the check in,she was very abrupt and told us we would be charged £2 for credit cards and 50p for debit cards and payment now.
We asked to see the room first and we had booked a sea view,the room wasdirty and smelly and the sea view only one quarter through an extremely dirty window.We returned to reception and asked for another room,we were given the key and this was the only one available and if this was no good there was nothing else,the room was worse than the original one with ripped furniture and dirty and smelly,we went to reception and gave back the key and left without a word from the receptionist.ALWAYS LOOK AT ROOM BEFORE PAYMENT!!!!!!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
1 Thank ROY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,

As you have posted directly to a review site I cannot contact you directly to discuss your experience. Our management team are available 24 hours a day to assist with anything you are concerned about during your stay. Please do feel free to contact us direct.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Scarborough hotels

Leeds, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed June 25, 2013

Stayed here Sunday 23rd June,on arrival a short queue to sign in and collect the key,no smiles from reception just passed over the key and said room number,had to ask for directions to room. On arrival in room that was supposed to be a double there was a three quarter bed pushed against a double headboard! returned to reception and requested another twin room,no problems with this and were moved straight away to a spacious ground floor room. Evening meal was ok,average quality although the sweets were delicious,breakfast was fine as well even though I have read lots of bad reviews about the food. Bed linen was clean and there were spare pillows and blankets if required, the tvs were rubbish old things and cleanliness around the hotel could be better. Didn't have a good nights sleep though as they were hoovering the hallway after 10pm,seagulls were screaming at 4am and then the rubbish being pushed down the ramp next to our room woke us at 6am. Heard lots of bad stories about basement rooms so I would advise making sure you don't book one,on the whole a cheap hotel to stay for an odd night. One last mention about Matthew who was clearing tables after dinner,never seen anyone move as fast the guy deserves a payrise!!

  • Stayed June 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank elizabeth m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,
Thank you for your comments. All your feedback has been passed to the relevant departments for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed June 25, 2013

Stayed at the Scarborough Britannia Grand Hotel from a Friday to a Sunday on a lad’s weekend – despite all the reviews. The bottom line is if you want plush, modern, clean up to date surroundings, committed staff, professional management as well as top class cuisine, you do not book the Grand. However, for a cheap weekend for a group of lads who need only bed and breakfast, are fans of Faulty Towers, maybe worth a punt. I have stayed in worse hotels (many alot better though).
The hotel is in a good location and seems to attract coach tours and the more “mature guest”. The rooms we had were on the third floor (Well the room numbers started with a “3”) and all had sea views and were clean and tidy. The furniture was a little tired but items such as the bedding, carpet etc; were clean. There was even a kettle and tea/coffee making facilities. There was a TV (Old style not LCD) but it never got switched on. In the small bathroom, there was a shower over the bath and the bath itself was a “spa” bath. So it looks like over the years they have tried to bring the room’s up to date.
The meal/food catering on offer is very budget led, so if you want Michelin starred cuisine, it doesn’t happen here. We were on a bed and breakfast deal. Regarding breakfast, I can see where much of the criticism of this hotel may come from. At the weekend it was served from eight until ten. We went down to breakfast at around 9.00am both mornings (Used the stairs as the lifts took ages and held very few people) and joined a queue to get into the “dining room”. We waited up to fifteen minutes. Once you have given the bloke on the door your room number, he directs you to either side of the room and off you set on a seek and find mission – to find a table that had been cleaned, cleared and reset with cutlery, cups and napkins. Most of the seating is on tables side by side to create long tables across the middle. Everything is self service. The choices are limited. The cold choices include, rice krispies and cornflakes (Didn’t taste like branded types), porridge, fruit and yoghurt. The hot food was edible (But didn’t try the scrambled egg – if you go or have been you will know why!). Tea and coffee is also self serve. However, when it comes to toast, the hotel needs to invest in at least a couple more toasting machines. The machines are slow at the best of times but one machine for the amount of people in our side of the “dining room” was an insult.
Interestingly, in the bedroom there is a guide to Novovirus and what to do if you get it. I must admit, I am more used to finding TV guides in hotel bedrooms! The hotel has hand sanitizer machines scattered about the place – I am used to finding these in hospitals or on cruise ships. If they are trying to encourage cleanliness, it would help if they had the cream in them. I would urge the hotel management and directors of the Britannia hotel chain to spend an hour or two watching the few staff employed clearing up the tables and how they go about it. I am not from a hotel or catering background but even I can see that this area needs addressing with some urgency.
Just a few other points to note: Car parking appears to pop up on reviews of this hotel a lot. We had no problem as we did our research beforehand and found an underground car park at the bottom of the steps/pathway outside the hotel that lead down to the promenade (£6 for 24 hours). If you want a late night drink – find a place away from the hotel as the bar in the hotel shuts early. Take your key or key card out with you as security ask to see these as proof of residency to get back into the hotel after 11.00pm. Payment by credit card AND debit card attracts a service charge and in our case, we were asked to pay upfront for our accommodation rather than on check out. If you are a glutton for punishment, they had an “All you can eat” evening meal option at £10.95 per head and Sunday Lunch for TWO - Three Courses - £16 (Yep sixteen quid for two of you!) – We did not try these meal options.

Room Tip: Get a sea view room (Then at least you are not put into the dungeon rooms that do not have windows).
See more room tips
  • Stayed June 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank 54JohnC55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,
Thank you for your comments. All your feedback has been passed to the relevant departments for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed June 24, 2013

me and my girlfriend stayed at the grand hotel on sunday 23rd june 2013, our room was -2034 we couldn't find it, when we did, it had no window, DAMP, old telly, it was warm, we had fans but they were loud, a LOUD mechanical extractor runs continuously making it difficult to sleep, BAD NIGHT NO SLEEP, I had to go for a walk at one point to get a COLD drink for me and my girlfriend, we were was really upset about the room, I wanted to tell staff about how we felt, but we didn't want to make a fuss, and we are not that type to complain, we missed breakfast cause we were so tired, and still upset. we paid £25 for that room, not worth it. I was looking forward to staying in the hotel cause of the history of the building, the room left me upset and disappointed. check in was poor took forever. staff outside smoking more then the guests at one point.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank CARLht29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,

Thank you for your comments. The room which you stayed in was one of our value rooms, these rooms are the newest additions to the hotel, offering good value for money, all of our value rooms contain air cooling with the addition of a fan for your comfort. To guarantee a room with a window it is advisable to upgrade to an executive room which have sea views.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed June 24, 2013

We stayed for one night bed and breakfast in June.

First impression of the hotel was grand but dated, however when we went down one floor the corridor to our room was dirty and in desperate need of redecoration. Our room however was quite surprising, as it was large and clean. It had an on suite Jacuzzi as well, which we didn’t use, but was a nice bonus. The window was really dirty and we had a terrible view of a wall and pigeon droppings.

The biggest disappointment was the breakfast. First of all there was a queue of around 30 people outside the breakfast room; however when we were allowed into the room it was half empty but tables hadn’t been cleared. There was no organisation what so ever. We were not shown to a table we were just told to go left. We then got to a table there was no waiter service, you just had to help yourself to everything. Including tea and coffee from a flask, which did not have any signs on them to say what was in them. The bacon was hard, the sausage was swimming in grease and the tomatoes looked like tinned tomatoes that had lots of black and brown bits on them, so I did not even bother to try them. The jam was in a bowl which anyone could have had their fingers in. The only good thing was the fruit, which was fresh and tasty. In fact I could honestly say it is the worst breakfast I have ever had and I have stayed in hundreds of hotels.

The best thing I could say about the hotel is that it is in a perfect location, just next to the beach and the town and it was cheap. I suppose you get what you pay for. Next time we go to Scarborough we will definitely not return to this hotel or its sister hotel the Royal, as they are both in need of serious refurbishment. Such a shame, because you can tell in their day they would have been spectacular.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Pinkboatlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Guest,

Thank you for taking the time to rate our hotel in regards to your recent stay. I would like to apologise to you regarding the quality of your dinning experience, we are constantly reviewing our offering to bring the best value food and dinning experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

As the title states, a grand hotel indeed! Rooms are very basic, well the one we were in was, but it was functional and the bed was comfy and there were tea/coffee making facilities which is always a bonus. The Premier Room waiter, Duncan, was more than helpful, very cheerful and friendly and is an asset to the hotel!

Room Tip: We had a package deal which was bed, breakfast and dinner so the room we got, as I say, was basic bu...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jtk1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, January 29, 2014
Dear Valued Guest,
Thank you for your comments.
Looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Scarborough

Property: Grand Hotel Scarborough
Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Scarborough 3*
Number of rooms: 413
Official Description (provided by the hotel):
Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more   less 
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Also Known As:
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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