In January, I booked a standard room via LateRooms.com for my wife and I to celebrate our wedding anniversary on the 4th April. We were both looking forward to staying in a hotel which appeared to offer such excellent views of the coastline. Our home is in Newcastle upon Tyne and prior to arriving at the hotel we had spent a couple of days in Northamptonshire visiting relatives. The journey back up the M1 was a nightmare due to the amount of traffic and we were both looking forward to relaxing in our room. However, upon arrival we were shocked to be told that the room we had been allocated was in the basement. The basement! When I enquired as to why, I was told that the hotel was fully booked "due to the kids being off". We went to view the room, which we considered to be in a poor decorative condition, and it was then we became aware that there are three floors below ground level. We were so disappointed with our booking that I went straight back to reception to inform the clerk that we would not be staying. The journey home, at night, was hazardous on an unfamiliar road but it was preferable to spending the night in a basement room in what is advertised as a "grand hotel". Upon later checking our key card slip we noticed our room number had been tippexed out and the number changed. Upon re-checking their site it does state (which I hadn't noticed at the time of making the booking) that some standard rooms are without windows but what they don't mention is that there are three floors below ground level. Never again.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
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- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough