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“Avoid like the plague”

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Grand Hotel Scarborough
Ranked #28 of 28 Hotels in Scarborough
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid like the plague”
Reviewed February 25, 2013

What a dive, they charged me twice, the road outside was dug up, the hotel smelt of death, stains everywhere, the room was underground with no windows, 2 single beds instead of a double, not even a hotel
Phone in the room, I got a refund and left, what an absolute disgusting dump, avoid like the plague!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wrb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 10, 2014
Dear Guest,

As you have posted directly to a review site I cannot contact you directly to discuss your experience. Our management team are available 24 hours a day to assist with anything you are concerned about during your stay. Please do feel free to contact us direct.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,170)
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English first
Hull
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 25, 2013 via mobile

We have just had a weekend at the grand hotel and what a lovely stay it was!
Our room was a family room for 5 and was clean, warm and very comfortable for us all with a lovely spa bath which was so relaxing ! Lovely clean crisp white bedding and towels and also tea & coffee provided in the room too . We payed £95 for a family of 5 sat & sun night with breakfast.
The only thing I will point out is there's not a great deal for children to do in the hotel there is a games room and it had 2 pool tables in there but both were out of order which my boys were disappointed with but all in all was a brilliant stay and we all didn't want to leave and will definetly visit again :)

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebeccamars2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 10, 2014
Dear Valued Guest,
Thank you for your comments.
Looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 25, 2013

We arrived at The Grand Hotel feeling very apprehensive after reading the mostly negative reviews on the hotel. As there was no parking available outside the hotel due to roadworks (why didn't they advise of this ?) we finally ended up at the hotel after driving round Scarborough town centre three times in the dark looking for somewhere to park that didn't involve a mammoth trek with our luggage. Whilst waiting in the queue to check in we had time to admire this historic old building. Our room was two floors below ground level and after a 20 minutes tour of endless corridors we finally found it, the room was clean and with no natural light but we were warm and comfortable. The breakfast was acceptable and we felt for the amount we paid you couldnt expect 5 star treatment. The hotel is a bit shabby in some areas but it looks as if ongoing work is being done to refurbish/redecorate, I expect that this task is something akin to the Forth Bridge. Overall our weekend turned out much better than expected and we felt that it was good value for the price we paid.

Room Tip: Pay for an upgrade or you will be in the basement ,there are so many different rates and it is quite...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lakesholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 11, 2014
Dear Guest,
Thank you for your comments. All your feedback has been passed to the relevant departments for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 25, 2013

the Grand would have been wonderful in its hay day but is now tired and needs serious TLC to bring it back to glory , the room was clean but a long trek from the lift to the room , we didn't have a shower in our room but it was warm as we went beginning of feb,the food was adequate and plenty of it although there was stairs down to the dining room with only a lift up ,but all in all we did enjoy the stay there and to be quiet honest for the money we paid it was great value.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilly187048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 11, 2014
Dear Guest,
Thank you for your comments. All your feedback has been passed to the relevant departments for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 24, 2013

What chaos! Went for a winter break spent most of the time at this hotel in a queue from check in to departure (which didn't come soon enough.) First room we were allocated, when we finally to, had not been serviced by housekeeping so had to trudge back to reception and queue again for our second room. This room was not much better with peeling paintwork, stained carpet, mould in the shower, radiator hanging off wall etc etc etc Didn't have time to queue again as we were now running very late. Breakfast the following morning wasn't worth queing for, poor quality food and unorganised service. First say and last stay!

Room Tip: Don't bother!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 11, 2014
Dear Guest,

As you have posted directly to a review site I cannot contact you directly to discuss your experience. Our management team are available 24 hours a day to assist with anything you are concerned about during your stay. Please do feel free to contact us direct.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Scarborough hotels

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2013

I arrived at the The Grand Hotel, Scarborough at around 10 pm on Friday the 21st September 2012 to spend my second wedding anniversary weekend there. I went into the reception to find out that I have a twin room ready for me even though i had booked a double room. I discussed this with the receptionist and her senior showing her the confirmation I had on my mobile. She informed me that there is nothing she can do as that is all she had. I asked her if she could refund me the money as I booked a double in the Grand Hotel and was getting a twin room or a fairly substandard double room in a sister hotel. This was refused as it was said I need to speak to the agency I booked it with (Lastminute.com). I rang them and as their customer service was closed I did not get any confirmation and hence I had to stay there that night. We were messed around, unfairly treated and our booking was totally mismanaged. I spend the first night depressed and talking to hotel staff and agency for around 4 hours (What a start to the holiday!).

Next day I left never to return again. Madew a compaint to head office and they said will get back to me in 28 days. Never heard anything since.

Room Tip: Book elsewhere!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mohammad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 11, 2014
Dear Guest,
Thank you for your comments. All your feedback has been passed to the relevant departments for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swinton, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 24, 2013

stopped at the grand for two nights paid 76 quid for bed and breakfast great breakfast plenty to choose from and good quality room was clean and warm spa bath but no window as it was a internal room ok but strange when you wake on a morning as no natural light but dont let this put you off

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank strawlegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, June 11, 2014
Dear Valued Guest,
Thank you for your comments.
Looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Scarborough

Property: Grand Hotel Scarborough
Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Scarborough 3*
Number of rooms: 413
Official Description (provided by the hotel):
Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more   less 
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Also Known As:
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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