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“Great Service”

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The Crown Spa Hotel
Ranked #6 of 26 Hotels in Scarborough
Certificate of Excellence
Reviewed July 14, 2014

Had a lovely overnight stay in the hotel. Staff could not have been more polite or helpful. Hotel was very well appointed and the room we had (Junior Suite?) was exactly what we need for 2 adults, 1 child and an infant. Will definitely stay again.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your family have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The junior suites are situated on the third floor, with a bedroom, bathroom, lounge and fireplace which means you effectively have a ‘city’ style pad to relax in. Some also have amazing sea and coastal views.


We do hope that you return as we would look forward to welcoming you back. There are many activities to explore in the local area, Scarborough castle, Peasholm Park, miniature golf, surfing school, museums and much more. Being in such a fantastic location you do not need to travel far to visit any of these attractions. May I recommend booking through our direct website or over the telephone as you can benefit from the advantage offer.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to im-prove the hotel for future guests.

With kind Regards,
Cherry Knaggs-Shaw / Customer Services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,608 - 3,614 of 4,910 reviews

Reviewed July 14, 2014

We stayed here for 2 nights and it was brilliant . We had a fabulous room with a balcony , lovely bathroom , particularly liked the mood lighting over the bath itself . TV in bathroom , so you could really lie back and unwind .
Went to the Spa and had a swim, Turkish Sauna, foot spa and also used the Aroma Suite . The best thing for me was the Spa Bath, I was expecting the usual round Jacuzzi type of thing, but this was one you could actually swim in . Brilliant !

Check in and out, was very efficient, the staff were unfailingly friendly and helpful . The hotel itself and our room were spotlessly clean .

Liked it so much , I booked another stay while I was there, can't wait to come back .

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your partner have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. We are also pleased that you had time to use the health spa, sometimes, nothing but expert pampering will do. If you crave a de-stress or would like to bring some balance back into your life, a spa treatment / package is the perfect way to do so. Our years of experience and first class therapists will make you never want to leave. I would recommend pre-booking treatments to avoid any disappointment.


We do hope that you return to the hotel as we would look forward to welcoming you back. May I advise booking through our direct website as you can benefit from the advantage offer. This includes unlimited wifi, a noon checkout time, 10% discount from your food, treatments and more.

Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014 via mobile

I stayed for 1 night and was amazed at how great everything is. Very polite staff, Fantastic food that just cant be faulted. The pool and saunas we looked forward to and was everything we expected and more. The room itself was amazing and very spacious. The very large tv in the room was supreme. A great view from the balcony, very comfy bed and nice thick carpets. The bathroom was large with a great over head shower. We took our own champagne and phoned room service for 2 glasses and was promptly brought to the room even though we suggested that we could go to reception to collect them. Absolutely fantasic. Every aspect of the Hotel is perfect. Ive read reviews stating that rooms above reception was noisy. We couldnt disagree more because we had a lovely sleep. Just dont forget to put your door keycard in the slot inside the room next to the door to turn on the electricity because I didnt spot it straight away and spent a couple of minutes trying the turn the tv on hahaha. Im a typical man but my partner spotted it. Your suppose to look through the welcome pack when you enter the room as it states in that about the room and hotel. Being me, I went straight for the tv remote ha. This hotel is definitely a must for people who want a stay with the added quality. Simply Perfect!

Stayed: July 2014, traveled as a couple
2  Thank Shane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your partner have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The room that you stayed in is a Deluxe Feature room with a Sea View and Balcony. They are beautiful rooms with a touch of opulence, full French windows lead out to the balcony area where you can sit and watch the world go by!


We do hope that you return to the hotel as we would look forward to welcoming you back. May I recommend booking through our direct website or over the telephone as you can benefit from the advantage offer. This includes unlimited wifi, a noon checkout time, 10% discount from your food and more. If you require champagne we can arrange this prior to you arriving so that it is waiting for your arrival, you can arrange this by calling direct. We also have spa and romance packages which include sparkling wine and many more added benefits ensuring that your experience is extra special.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

Stayed at the crown spa for 2 nights whilst walking the Cleveland way had great time. Leisure facilities were fantastic and most welcome. Swimming pool and spa sauna great , the gym could actually be called a gym and even had classes we could book Great!!!, we had full body massage together and was great not to soft which helped my aching limbs. Staff were amazing food was great and the bedroom had everything trouser press, iron and even tv in the bathroom, filter coffee and cafietiere couldn't ask for more .Parking was not on site but voucher given to park round the hotel. Great stay thank you!

Room Tip: First floor have balcony views and more traditional fifth floor more modern and luxurious
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank kevin w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. When you are a guest with us you receive full use of the award winning health spa which is a fantastic addition, however when the weather is on your side you are surrounded by the town centre, foreshore and many exciting attractions.


We do hope that you return to the hotel as we would look forward to welcoming you back. May I recommend booking through our direct website or over the telephone as you can benefit from the advantage offer. This includes unlimited wifi, a noon checkout, 10% discount from your food, treatments and more. We do also have a private car park which has limited availability and can be booked by calling us direct.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for futures guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

we stayed on the penthouse floor , view not the best but it was peaceful and the room had everything... fridge, tea making facilities, toiletries in room, trouser press/ iron even a tv in the bathroom, we had lovely breakfasts lovely outside area and a stroll away from the beach, parking although not on site was quite close by so was not a problem, staff helpful and friendly gym well equipped and pool and spa was a welcomed end to a long few days of hiking

Room Tip: ask for a room overlooking the sea with balcony
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your partner have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The rooms that have a balcony are the Deluxe Feature rooms which come with a Sea View and Balcony. They are beautiful with a touch of opulence, full French windows lead out to the balcony area where you can sit and watch the world go by!


We do hope that you return to the hotel as we would look forward to welcoming you back. May I recommend booking through the direct website or over the telephone as you can benefit from the advantage offer. This includes unlimited wifi, a noon checkout, 10% discount from your food and more. We do offer a semi-secure car park at the back of the hotel which has limited availability, if you call direct we can check the availability for this.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for futures guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Once again my husband and I stayed in the hotel. We just love it, the staff are very welcoming and we know so many of them as we have stayed there so many times over the past 3 years. For us the location is perfect as our son and family live nearby and feel free to pop into see us . Indeed it is so welcoming that our little granddaughter treats the hotel as hers.!!! We had an upgrade this time, thank you David and have to say it was excellent. We loved the fan on the roof , the spaciousness of the room and the TV in the bathroom. The room as usual was spotlessly clean, with lots of lovely coffee, tea bags and biscuits, the housekeeping staff as usual were just wonderful. We found all the staff very professional, helpful and obliging . I was a little dismayed to discover that the light bites menu had changed, if I got it right. We had an evening meal there and have to compliment the staff who catered so well for little Sophie ensuring she got her meal as quickly as possible. The food was beautifully presented and delicious. Thanks to all the staff and will see you in October. Already made our booking.

Room Tip: We do have a favourite room, on floor 3 , forgotten which number, but the staff know which one it is...
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ann c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your family have enjoyed your recent stay with us and I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. We are pleased that on this occasion you had received a complimentary upgrade, as you are a valued customer, you are our absolute number one priority and we wish to make your experience as enjoyable as possible. We do hope that you continue to return and we will look forward to welcoming you back in October.


The Light bight menu is now combined with the restaurant menu and is available all day however we would recommend booking from 6pm; alternatively for a less informal dining option you may enjoy coffee and light meals on the sun terrace.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

We spent just 2 days at the hotel and didn't move more than one street away.
It is so relaxing and comfortable, the facilities are brilliant and the staff are warm and welcoming, they could not do enough for us.
This is what I would call an adults hotel, Calm and friendly.
The pool spa and sauna are an added FREE bonus.
We will be back for a longer stay very soon.

Room Tip: Try get a balcony room if possible.
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TattooInka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Customer Services. at The Crown Spa Hotel, responded to this reviewResponded July 16, 2014

May I firstly thank you for writing a positive review.


We are pleased that you and your partner have enjoyed your recent stay with us. I shall pass your kind comments on to the rest of the staff and management at The Crown Spa Hotel. The rooms that have a balcony are the Deluxe Feature rooms which come with a Sea View and Balcony. They are beautiful with a touch of opulence, full French windows lead out to the balcony area where you can sit and watch the world go by!


We do hope that you return to the hotel as we would look forward to welcoming you back. May I recommend booking through the direct website or over the telephone as you can benefit from the advantage offer. I would also advise viewing our spa and romance packages which include many added benefits and ensure that your experience is made extra special.


Thank you again for taking the time to leave feedback, it is important to us and shall be used to improve the hotel for future guests.

With Kind Regards,
Cherry Knaggs-Shaw / Customer Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crown Spa Hotel

Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range: $91 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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