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“Little things mean a lot!”

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Barnsley, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Little things mean a lot!”
Reviewed December 7, 2013 via mobile

Just stayed the one night and we found the Hotel to be very good. However a few little changes would make it great.
Had a super room with a mood lighting bathroom. However the mood was for igloo dwellers as it was so cold. The only source of heating was a small electric towel rail which was way too small for a big bathroom.

The continental breakfast was poor - one choice of cheese and one choice of meat is not good enough for a hotel with this rating.

All the staff were great but the hotel needs to address small issues like this to live up to its billing and marketing.

Stayed December 2013, traveled as a couple
Helpful?
Thank Wildcats30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 16, 2013
Thank you for taking the time to write a mostly positive review, I am always disappointed if there have been a few niggles and the stay isn’t just perfect.

It isn’t very often that I get any customers complaining that parts of the hotel are cold its often the opposite that the hotel is extremely hot, I do hope that you brought the issue to the attention of the management team as I can assure we would have looked to amend this immediately.

Our continental breakfast has over 30 items along with an additional selection of gluten free products and a hot dish of the day that changes daily. I do hope that on a future visit you bring any issues that you have to our attention as we will do our utmost to resolve them.

I will pass on your positive comments to both the staff and management who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,617 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (741)
Date | Rating
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  • English first
  • French first
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English first
York, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 4, 2013

Went today for a few beauty treatments, iv been lots of times before and everytime was professional and you can not fault the staff. April did all my treatments and has done a few before, every time amazing. Yes the prices can be moaned about but your not just paying for the treatment your paying for the service of the staff and you can not get better staff. April is brilliant, such a relaxing facial, neck shoulder and arm massage, all dermalogica. I hadnt booked my gel nails in but she was more than happy to do them before the closed. Nothing bad at all, you wont be disapointed ! Thank you april !! :D

Stayed December 2013, traveled solo
Helpful?
Thank Luce2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 17, 2013
Thank you for taking the time to leave such a positive review, I am delighted that your experience in beauty was such a positive one. April and her girls are extremely professional and always have customers leaving happy.

I will pass on your positive comments to April who will be delighted that we have another satisfied customer who wants to return to the Crown.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, England, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 3, 2013

We held our wedding at the Crown Spa and can not praise the place highly enough. The staff were very attentive, the food was very tasty, the room was beautiful. Nothing was too much trouble. They really did take all the hassle out of the day, so that we could really enjoy ourselves. Many thanks to all at the Crown Spa for making our day so special. Excellent Venue for your wedding.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 17, 2013
First of all may I say congratulations on your recent marriage and thank you for taking the time to leave such a positive review. We pride ourselves on both the staff and wedding service that we provide and are always delighted when we receive another satisfied customer.

I will pass on your positive comments to all of the staff and management who will be delighted that we have another satisfied customer.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 29, 2013

Great Hotel. We booked a sea view room with a balcony and it was amazing. Proper coffee and a cafetiere in the room with biscuits and hot chocolate always restocked were really appreciated. But the most suprising feature was a TV in the bathroom!!! Had to watch Corrie in the bath. Spa and pool very good and great if you picked a quiet time- was a bit noisy when aqua fit and classes were on in gym. Breakfast very good, although dining room was sometimes a bit crowded and it was difficult manouvering mum's wheelchair.

Room Tip: Worth paying for a sea view balcony room on 1st floor. View is great and there is even a telescope i...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatsyS033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 30, 2013
Thank you for taking the time to leave such a lovely review I will pass on your positive comments to all of the staff and management who will be delighted that we have another satisfied customer.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shipley,west yorkshire
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 28, 2013

My daughter booked an overnight stay on the 23rd November for my 50th birthday. We had a super king room and was very pleased with it. The room and bathroom were very clean and the bed very comfy. It was very cold outside and the room and bathroom were kept warm with the heating coming on and can be turned down if it gets too warm. We didn't eat at the hotel but did use the swimming pool and the sauna and were both good to use but was due to close at 8 and we didn't get there till 7.30 so a bit of a rush, would have liked more time but our fault as we never checked the closing time. The reception desk is quick sorting out and seemed helpful and friendly. All in all a good stay and would recommend.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 30, 2013
Thank you for taking the time to leave such a lovely review I will pass on your positive comments to all of the staff and management who will be delighted that we have another satisfied customer.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 24, 2013

Lovely Hotel and so quite,the room was so nice and so relaxing. The staff were were excellent and would bend over backwards to help you especially the receptionist Cherry she got me flowers at such short notice( thanks) id recommend to any one the Crown Spa Hotel as its the best in Yorkshire pure class

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Transportdonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, December 30, 2013
Thank you for taking the time to leave such a lovely review I will pass on your positive comments to all of the staff and management who will be delighted that we have another satisfied customer.

Once again thank you for taking the time to leave a review as we do respond to all feedback and use it to improve the experience for future guests.

Kind Regards

David Chambers / Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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