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“Good value, excellent location”

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Harrogate, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good value, excellent location”
4 of 5 bubbles Reviewed April 21, 2013 via mobile

Excellent position, wonderful views. I didn't pay so have no idea for about value for money but for a 4* hotel it was above average. We had dinner included, which was very good - either the set menu or £30 off the a la carte was available. The mussels for starters was memorable - tasted very fresh (as you would expect). The rooms varied in quality, however. My deluxe double was excellent, but some of my party were staying in standard singles and they were not. One room had dirty windows, which was mentioned to reception - a prompt upgrade to a penthouse room was a nice professional touch.

Overall, I would recommend. With a little more attention to detail (cleaning trolleys not being left unattended on corridors for example) and some money spent on some of the rooms, this would be an excellent hotel and somewhere I would consider returning to.

Stayed April 2013, traveled with family
Helpful?
Thank JGoldsbrough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 20, 2013
Thank you for taking the time to leave a mostly positive review. Unfortunately there are no other options but to leave trolleys in the corridors whilst housekeepers are attending rooms, this is normal practice in hotels.

We have a rolling plan of refurbishment for all hotels and are constantly renovating and revamping bedrooms to keep them at the highest possible standard, this winter has seen refurbishments and upgrades in over 50% of our bedrooms.

I will pass on your positive comments to the staff and management who I know will be delighted that we have another customer that would like to return to the Crown.

Once again thank you for the review as we do use all feedback to improve our guest experience in the future.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (741)
Date | Rating
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English first
Stoke-on-Trent, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

stayed at The Crown for 8 nights and had wonderful time. Warm welcome although we arrived very late and room was lovely, warm & clean with beautiful sea views. The breakfasts were perfect. The restaurant in the evening was lovely & the service second to none. Food could not be faulted, especially the duck liver brulee with apple sorbet! As usual when we visit Scarborough we went to the Stephen Joseph Theatre & rather that rushing through our meal we were asked if we wished to have our desert when we arrived back after the theatre. When we arrived back, there was our desert & coffee waiting...wonderful service Can;t wait for next year when we will be returning (although will probably fit in a visit later in the year) Thanks to you all..

Room Tip: sea views lovely
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you for taking the time to write such a positive review. I am delighted that you have once again had an enjoyable stay. Reviews like yours are what encourage future customers to ignore the negative reviews and make the choice to visit the Crown.

I will pass on your positive comments to the staff and management who I know will be delighted that we have another customer that would like to return to the Crown.

Once again thank you for the review as we do use all feedback to improve our guest experience in the future.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

Stayed for a long weekend over Easter

Fifth time family members have been to the Crown Spa. Mini suite is ideal for our needs and the views across South Bay superb as always.

Will keep returning.Thank you for that little bit of extra concern. I was able to store my disability scooter in one of the conference rooms which saved me having to continuously lift it in and out of the car

Didn't use Spa so haven't commented








Will be back soon

Room Tip: Third floor mini suites are grea
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidhatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you again for visiting the Crown and taking the time to write a review I will pass on your positive comments to the staff and management who I know will be delighted that we have another customer that loves to return to the Crown.

Once again thank you for the review as we do use all feedback to improve our guest experience in the future.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

Arrived to a very friendly and helpful welcome and the sea-view was absolutely superb. Great room and great facilities in the right part of town. We didn't use the spa or restaurant though they did look very good. The bar-staff were helpful with drinks for the room and the reception staff were very pleasant.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atmatt_game
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you for taking the time to write such a positive review, we do use all feedback to improve our future guests experience.

I will pass on your positive comments to the staff and management who I know will be delighted that we have another satisfied customer and do hope that a further visit to Scarborough will bring you back to the Crown.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birstall, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

we have been to this hotel many times and each time we have had a fantastic stay, i stayed with my patner, the hotel and staff were fantastic in every way. worth every penny, the fire and ice spa retreat was also fantastic we had a mud rasual for two again worth every penny. This holiday is a must!! left feeling totally relaxed!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicky r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you for taking the time to write such a positive review, I am delighted that you left the hotel feeling totally relaxed and the fire and ice treatment worked a treat.

We do use all feedback to improve our future guests experience. I will pass on your positive comments to the staff and management who I know will be delighted that we have another satisfied customer and do hope that a further visit to Scarborough will bring you back to the Crown.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 18, 2013

I've had low expectations of the UK hospitality industry for many years now, and I never thought that I'd be proved wrong by a hotel in Scarborough: the Crown Spa Hotel is genuinely of international standard. The food is excellent, the spa itself, free to residents, is a wonderful bonus, and beautiful to the eye: very much in keeping with Scarborough in its heyday. For me, the icing on the cake was the staff, who are extremely well-trained and efficient, whilst managing to retain a relaxed air and friendly manner.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeilHoskins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you for taking the time to write such a positive review. All too often we face unjust criticism but reviews like yours make all of our hard work worthwhile. I am delighted that you left the hotel with renewed expectations of the hospitality industry.

We do use all feedback to improve our future guest’s experience. I will pass on your positive comments to the staff and management who I know will be delighted that we have another satisfied customer and do hope that a further visit to Scarborough will bring you back to the Crown.

Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
3 of 5 bubbles Reviewed April 16, 2013

We had a nice room, lovely sea views and friendly staff. For a 4* hotel we would have expected more attention to detail; shabby towels, no caffeinated coffee and skimmed milk in the room without having to ask, bulb out in the bathroom, sweltering heat in the bedroom even on a coolish day. As we have noticed with several other reviews, the main disappointment was the extremely tasteless food in the restaurant despite sounding quite tempting. The menu is not exactly cheap, and for that price we expected far better; overall, very poor value for money. We have been coming here for years and this was the worst food experience we have had. Given the recurrence of similar comments on this site, I wonder whether anything has actually been done to change this. If you are planning on staying here, you're better off eating in the bar as that menu was fine.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, May 21, 2013
Thank you for taking the time to write a review, we do read and take all customer feedback very seriously and give all customers the opportunity to discuss any issues that they may have. We are currently reviewing our menus which we do every quarter. You are correct in saying that there have been a number of negative comments on this review site but don’t mention that there are also a great deal of positive ones.

Once again thank you for your feedback and I do hope a future visit to the Crown will have a menu that is to your taste.


Kind Regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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