Booked in advance a superior double with sea view, what we actually got was a double room with a rancid smell both in the room itself and the barhroom.
The walls and curtains were stained and had mould and damp surrounding them. The windows were damp and rotten, the carpet stained and the room was freezing as the heating was on a timer! The bathroom light only worked when it felt like it, the bath panel was peeling, the shower wouldn't work, the floor was stained, the loo roll was like sandpaper, and the towels had never experienced softner as they were so rough.As I used the loo roll, the holder came of the wall!
The room hadn't been serviced in the 2 days of our stay, and when I phoned down to reception to ask for clean towels, I was made to feel as though I shouldn't have asked.
I bought scented candles to try and disguise the smell of the room and bathroom but it never fully worked.
On wondering around the hotel, we observed a diffrent service on lower floors and realised that the higher the floor, the poorer the service. We were floor 5 and the hallways carpets and heating were terrible until you got to the lower floor where you found carpets were immaculate, the heating was on and the toilets only had Andrex loo roll, the towels were luxuriosly soft and everywhere smelt fresh and clean, it really was another world and you would never think you were in the same hotel.
I have never wrote or complained about a hotel before, but this one clearly warrrants one.
I would never stay here again, it really was dreadful and not at all nice. It that was a superior room, I dread ti think waht a standard is.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough