This is a period property, of the old style, so keep your expectations realistic and don't book expecting a contemporary hotel with fine dining.
Our family room (twin beds and a cot - although they had fogotten to put the cot in and didn't know how to set it up) was perfectly adequate and had a good sea view. It was clean and comfortable and the bathroom was fine, with a good shower over the bath.
The staff were definitely struggling, but mainly because the place was full and busy. We got the impression throughout that the hotel was short-staffed and some staff seemed to be permanently on duty the whole 3 days/nights.
However, despite some shortcomings, let me add that the staff were SUPERB when it came to the lively 2-year old who was sharing our weekend break. Nothing was too much trouble and all the staff made a point fo speaking to the little man, making him and us feel very welcome. Milk required in the early hours of the morning? Not a problem. Front doors unlocked at 6am so we could take him out in the pushchair ?(he wide awake and just wanting to run around and play) Not a problem. Little man getting a bit fed up towards bedtime? One of the waiters gave him a model of Spiderman to play with - and didn't want it back. I was amazed how patient the staff were with our little one, as were most of the guests.
So, for us, there were more positives than negatives and the location of the hotel is an added bonus. Easy access to the town centre for shopping, and to the sea-front (via the tramway directly opposite). If you want luxury, fine dining and a smart spa experience, this isn't the hotel for you, but as a basic 3-star it's just fine.
- Official Description (provided by the hotel):
- Pinpointed at the centre of Scarborough and overlooking the beautiful South Bay, The Royal Hotel is in the perfect location to explore all that this enchanting town has to offer, with its fine sandy beaches only 500 metres away and stunning promenade. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Scarborough
- Royal Scarborough
- Scarborough Hampton Inn
- Hotel Royal Scarborough