We travelled in a party of 36 people organised by David Urquart Tours visiting Whitby, York and staying at the Boston Hotel Scarborourgh. First impressions were not good because the hotel is located a long way from the town centre. It is on top of a hill with too many steps to negotiate at the front door. We were greeted by the hotel management and given keys at the foot of the stairs. There is no desk at reception!
We were directed to the lift which was said to carry four people. (They would have to be very slim) The lift had no internal doors - only an alarm should you go too close to the entrance whilst it is moving
Upon arrival at room 21 we entered and found that there was little room for our sutcases. During our stay, we had problems with the plumbing. Turning the taps off on the handbasin was an ordeal. Releasing water out of the handbasin caused water and an inky black slime to come up through the shower drain.
Mugs were not cleaned during the daily service. Also note that any additional coffee/tea sachets had to be paid for.