The Mount looks and mostly feels like a premier hotel. However commitment to reception staffing needs urgent attention. We arrived just as a potential guest was leaving to go elsewhere after having been met with an empty reception desk for fully 5 minutes on arrival (9.15pm). The receptionist (poor girl) came to the desk 2 minutes after we arrived. She explained that she was required to serve dinner in the restaurant as well as look after reception. This is madness in a hotel of this size and (current) reputation. A plea to the owners - treat your staff and customers with more respect or others will vote with their feet. This would be a tragedy for what is plainly a close knit and dedicated team (5 stars for effort), and a hotel with much to boast of, but a reputation and commercial success at risk.
- Official Description (provided by the hotel):
- Situated in a commanding position overlooking the magnificent sweep of Scarborough's beautiful South Bay. The Mount Hotel which has been run by the Macarthur family for over 50 years has gained an outstanding reputation for providing high quality accommodation and superior service.The hotel has 50rooms including sea views and some executive rooms which have a lounge area, all rooms have flat screen televisions and free WiFi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Priceline, Booking.com and LateRooms so you can book your The Mount Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.