We choose this hotel for a special occasion after reading about it on the internet. What a disappointment. Upon arrival it was chaos in the reception the receptionist was overworked, tired and stressed causing her to be quite abrupt and unhelpful. In her defence she was the only member of staff we saw until 10pm that evening, she seemed to be doing every job including serving behind the bar. She did accompany us to our room but my husband and I were struggling with luggage, but she never offered to take a single item. On entering our room we felt disappointed, the room was very dated the bathroom was filthy there was stains on the toilet, sink and bath. Everything was dirty. All the light fittings were loose there were large holes in the bedspread and stains on the sheet; the radiator was full with dust half an inch thick. The carpet had been relayed in the doorway with a different colour which looked a complete mess. We asked the receptionist if we could have a bar meal or snack and she abruptly replied not until 9pm when the restaurant has shut, even then it was up to the chef if he would kindly make us one. We sat in the bar having a drink there was no atmosphere we were the only ones in, there was no bar staff only the unfriendly receptionist, who was always huffing and puffing every time we saw her. We went into the breakfast room unsure of where to sit, as there was no signage. We were finally shown to a table completely different to our room number. As for the breakfast there was a certain tang to the food due to the oil they cooked it in which was off putting. The staff weren't very friendly and service was slow. On the 2nd day we were shown to different table which had already been used that morning, the table cloth was stained and the marmalade had already been used. The breakfast was slightly better. On the whole every member of staff that we came across was very unfriendly; there wasn't even a good morning. The hotel for what is cost was very overpriced and on top of this, there was a further cost of £20 for the car park nearby. On the plus side the receptionist on sat and Sunday morning was pleasant. Overall a very disappointing experience, we will not be returning. We would recommend guests to be over 60.
- Official Description (provided by the hotel):
- Situated in a commanding position overlooking the magnificent sweep of Scarborough's beautiful South Bay. The Mount Hotel which has been run by the Macarthur family for over 50 years has gained an outstanding reputation for providing high quality accommodation and superior service.The hotel has 50rooms including sea views and some executive rooms which have a lounge area, all rooms have flat screen televisions and free WiFi. ... more less
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