I had a single room that was nicely decorated and much larger than I expected. Very clean. The view from the room was awful and when opening the window due to the heat (no fans were available) about a dozen flies flew in.
Breakfast was extremely nice (full English) and there was a good choice of alternatives. Staff in the dining room were very friendly and professional. The reception staff let the place down. I felt invisible on several occasions with - staff ignoring me- one member of staff was attending to another visitor while another stood watching, totally ignoring me- on one occasion I was stood at the desk with no eye contact from the receptionist who was looking at some papers for about a minute - a member of staff arrived for work and the receptionist had a discussion with him, again ignoring me. There was no welcome or goodbye, a smile might have helped. I recommend a course on customer care and hospitality.
I managed to get a parking space straight outside. The cost was £3 per day. If you're leaving before 1pm then you don't need to pay for another day. Avoid parking near to the Grand hotel as the seagulls make an awful mess.
The cliff tram was a God send as it takes you up from the bottom, beach area to the side of the Grand, so very close to the Mount.
- Official Description (provided by the hotel):
- Situated in a commanding position overlooking the magnificent sweep of Scarborough's beautiful South Bay. The Mount Hotel which has been run by the Macarthur family for over 50 years has gained an outstanding reputation for providing high quality accommodation and superior service.The hotel has 50rooms including sea views and some executive rooms which have a lounge area, all rooms have flat screen televisions and free WiFi. ... more less
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