I don’t usually write reviews but am doing to help people chose to stay somewhere else. I booked this hotel last minute and was fooled by looking at the photos on booking-dot-com and similar to another post here, they were also glossed over.
I tried to check in at 14:00 although it is stated that the check-in time is 15:00, I was promptly reminded of the fact. The fella on reception didn’t even bother to find out if the room was ready or not, it was just a straight “no chance”, come back after 15:00. I was, however, allowed to leave my bag there and he promised to keep an eye on it. I returned about 15:20 and witnesses a couple waiting in the bar area complaining about the poor service they were receiving, I never found out what their problem was but it sounded like their room was still unavailable. I checked in and it only took seconds which was good.
My ‘Sea View Room’ was tiny and was a ‘Building across the road view room’ Although I wasn’t too bothered about the view because I wasn’t staying there to look out the window all weekend, I did ask about the view at reception and was told what I already knew “if you get right up to the window and look down the road the sea is there” I love the humour of this place! Therefore, because you can see the sea a little bit, they can sell it as Sea-View.
On arrival at my room, there was a strange smell, a mixture of damp and cigarette smoke but at least they had left the window open. The room was so small that if I had taken a cat with me, there would definitely be no chance of us both fitting in there, never mind being able to swing one. Although the bedding seemed to be clean, the bottom sheet had a small stain on it, possibly blood, down at the bottom end of the bed so I was able to rearrange the sheets and just get on with it. Apart from the size, the smell and the stain, the room seemed ok, oh and the bathroom was tiny, just a toilet and a shower cubicle. I consider myself to be average weight for an English person and I struggled to manoeuvre around in there. The wash basin is located in the room, probably due to the lack of space in the bathroom. I do have to give the hotel al little bit of credit because the shower and toilet room did have a clean look, although outdated, oh and the shower door didn’t fit correctly so leaked a bit onto the floor .
The worst part about the stay is that I was bitten several times on both legs. I wore trousers when going out so could only assume the bites where done when I was sleeping (bedbugs maybe). I mentioned the bites at reception when I was checking out. The guy just laughed and said “I have been bit too”. No apologies or explanations just a laugh.
I can’t comment on the food as I spent as little time as possible at the hotel and the slot for breakfast 08:30-09:15 didn’t suit me. I am also glad I didn’t drive there as the parking spaces are permanently full. The only good thing this hotel has going for it is the location, 10 minutes walk from the train station and a nice quiet view, not from the bedroom window though. The hotel looks lovely from the outside but is a different story inside, smells a bit, definitely outdated and very poor customer service. This is definitely a place I will not be staying in again. The man from Del-Mont he, he says No!
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