We bought a KGB voucher for this hotel unfortunately. I tried to book mid january for late april to be told they were not taking any weekend bookings for vouchers, even though rooms were available. When I told the owner that I could not make a midweek booking due to work commitments, she continually quoted the term "subject to availability".
We complained to KGB about the unreasonable behaviour of the hoteliers and requested a refund. After numerous emails KGB refused to refund quoting "terms and conditions".
We visit Scarborough a lot and we were potential return guests but Scarborough has plenty other hospitable hotels and guest houses which we will gladly use instead.
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