The location of the hotel and its views are superb. Plenty of places to walk and great amenities within yards. However, that's about its only USP. Our master bedroom was situated beside the stairwell. Ingenious planning which results in a night, and morning, of interrupted sleep as the door to the car park slams over, and over, and over again. This complemented by the poorly soundproofed windows overlooking the car park. Deposits for Wii controllers are puzzling. If one was going to borrow a controller and fail to return it, then one would naturally expect to have the cost charged to their debit card; somehow a deposit on top of the £200 per night is just one of The Sands' ways to question the integrity of customers. Another, from my personal experience, is when I returned home and noticed that I had left something in the room. I called immediately and was reassuringly told that the item had been recovered by housekeeping and that they had it there. After being told by reception that they would post it back and charge the postage to my debit card (first 5* place I've come across that charge to return lost property) I instead advised that a family member would pick up in two weeks' time (when they were visiting Scarborough) and was told that this is perfectly fine. Two weeks later, I was issued a letter advising that "no item was left in my apartment" and reminding me that they are not responsible for lost property. Granted, the culpability for losing the item is entirely my own, but to tell me that the item was recovered and then send me a letter telling me that they don't think I left the item in their apartment is disgusting.
- Official Description (provided by the hotel):
- Stylish and contemporary, these 5-star luxury apartments have a magnificent location on Scarborough’s North Bay, on Yorkshire's rugged and beautiful East Coast. The Sands are luxurious, award-winning apartments and have been given a 5-star rating by VisitBritain. All apartments have modern 5-star furnishings, flat-screen TVs, DVD players and designer kitchens and bathrooms. The bathrooms come complete with luxurious toiletries and bathroom products from Elemis. Each sea-view Apartment has a grand balcony, where you can look out to Scarborough Castle and admire the stunning sea views. Every apartment is allocated a free parking space in the secure car park. There is a state-of-the-art gym for the exclusive use of guests, as well as a rooftop sun terrace with breathtaking views. ... more less
- Reservation Options:
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- Also Known As:
- The Sands - Sea Front Apartments Hotel Scarborough