Our party of four have returned from a weekend break at the Norbreck, Scarborough and feel we must share our experience. We arrived and were checked in efficiently and given keys for the two double rooms as booked. What a shock to the system!!!!!! We had room 315. An extremely cold room with single glazed, wooden framed windows which ran with condensation completely obscuring any view of the bay. The carpets were grubby and the decor very tired. Our "shower" was a rubber pipe pushed onto the tap and laid in the bottom of the bath. This would have been adequate if it were not for the fact that when you lifted the pipe any higher than the level of the taps, the water stopped running completely. We had to resort to running a bath and laying under the water to wash and rinse hair. This did remind me of when I was a child but that was well over 50 years ago. Come on Shearings - this is totally unacceptable in 2013. The bed was hard and I think the mattress had seen better days. A plus point was that we were one of the rooms having a duvet rather than blankets. By Saturday evening we were so cold that after having a bath and getting ready to go down for dinner we had to sit with our pyjamas wrapped around our shoulders to try to keep warm - it was that or sit with our coats on. The heating in this hotel is only on for two hour sessions. Why is this? It just does not make sense. We did seek out Louise, the hotel manager, and she found us a heater to put in the room which improved to the temperature of the room but added to the condensation problem. The other room in our party was 314 which was slightly better in so far as it was double glazed and had a proper shower, but the heated towel rail didn't work and they had blankets on the bed. The bath panel was also broken.
On a plus side, the staff in this hotel are a credit to Shearings. They were all friendly and helpful and always seemed overworked. I might say the quality of the staff is too good for this hotel.
The food was adequate for the price of the holiday but again, the dining room windows constantly ran with condensation so it spoiled what would have been beautiful views over the bay. The dining room staff nearly ran round to get you served and again they did this with a smile despite appearing to be understaffed and overworked.
The hotel has a prime site on the cliff top and it is a short 10 to 15 minute walk into the town centre. There are nice walks along the promenade in both directions all the way around both bays.
PARKING TIP don't pay the £5 a day hotel car park fee. We were disappointed not to be able to book a car parking space as it was already full. On arrival we were given an on street parking permit which allowed us to park right outside the hotel for only £1.60 for the whole 4 days duration of our stay.
To finish off. Would we return? Never in a month of Sundays. Come on Shearings. This hotel needs dragging into the present day standards expected from fee paying guests. We appreciate that it is an economy break but taking entertainment and meals out of the equation, Travelodge and others offer better rooms for similar prices. We were told that the hotel is undergoing refurbishment and 8 more rooms are being upgraded next year. At the rate of 8 rooms a year this will take forever. Your staff are far too good for this place.
We have done Shearings breaks to Whitby and Morecombe and both put this place to shame.
- Official Description (provided by the hotel):
- Standing on the headland, near Scarborough's ancient castle ruins, the Norbreck is the only hotel in town which looks out over both the North and South Bays, with breathtaking panoramic sea view. From this peaceful location you can rest in the convivial atmosphere of the bar lounge or in the comfort of the restaurant and savour the scenic sights of golden sands and ocean waters. In the hub of the town itself, lying just ten minutes' away, there is an array of shops and holiday attractions. While a day trip takes you to York or to see the moors, to test your nerves at Flamingo Land or to revisit 'Brideshead' at Castle Howard. There's such a lot to see and do in the area! The hotel does not have a car park. However street parking is available nearby. ... more less