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“MIKE & BRENDAS HAPPY EXPERIANCE”
Review of Bay Norbreck Hotel

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Bay Norbreck Hotel
Ranked #20 of 28 Hotels in Scarborough
Manchester, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“MIKE & BRENDAS HAPPY EXPERIANCE”
Reviewed October 21, 2012

Just back from a shearings 5 day tour,staying at the norbreck,and were pleasently surprised. The tours were well informative and well organised with visits to york,whitby,bridlington and a few other small trips that were a bonus,but be warned especially in york that some of the museums ec can be expensive,so limit it to just a couple of places that you really want to see.the hotel norbreck was quite a pleasant hotel,some parts have been newly decorated and some parts havent,with decoraters in the hotel as we were there,but they were discreet and didn't get in your way. The food is fair to good with a choice of breakfast and dinner menus,but these are limited,entertainment was ok but a couple of the acts were very good,and the compares especially daniel were very friendly as were the staff.Our seaview room was an added bonus with a great view of the north sea,also the norbreck is positioned on the top of the cliffs at the north shore end of scarbrough,with the anne bronte grave literlally around the corner and the castle 10mins away on the very top of the cliff. So yes a very happy and pleasant little break at a reasonable price.

  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank mike s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, October 29, 2012
Hi Mike & Brenda. Thank you for your kind words about the hotel and the staff, they are much appreciated. That's a good tip for others about visting York, there is so much to do there it can soon get expensive, although the National Railway Museum by the train station is free! I'm glad you enjoyed your break and all the visits in the local area and we look forward to seeing you again.
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Traveler tips help you choose the right room.   Room tips (185)
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English first
Bolton, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 20, 2012

me and my wife both really enjoyed our stay at the norbreck, the hotel is having some refurbishments but they didn't interfere with the guests stay. entertainment was very good. our room was clean the trips to york, heartbeat country and whitby were excellent, all the drivers went out of their way to help as did the hotel staff. only gripe was some of the food was not to my likening, overall a very good stay.

  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, October 23, 2012
Thank you john h for your review, it's good to know you enjoyed you stay with us. Thank you for noticing the refurbishment which was taking place, the contractors did a good job not distrupting customers too much. The staff are very pleased to see you found them helpful as they do all try so hard to help customers as much as they can. Sorry if not all our food was to your liking, we do have a varied menu to try and ensure there is something for everyone. Maybe we will see you back in sunny Scarborough soon!
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Burlington, Canada
Level 6 Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 16, 2012

The room in this hotel was quite nice. We had a wonderful view of the north beach in Scarborough. The hotel is quite high on a hill between the Castle ruins and the city. The food started off fair but improved as the week wore on. We were on a Shearings 8-day holiday and all in all we have no complaints regarding the hotel stay.

Room Tip: Pay the small extra and get a sea view room, it's worth it for the view!
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  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank Marion P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, October 17, 2012
Thank you for your lovely comments, as I always say, the views are amazing from the hotel and those paying the supplement for the room do get the advantage of being able to enjoy them upstairs too. Our menus vary each day so they appeal to a wider group of customers, i'm gald you found that they were satisfying overall. I will make sure I pass your comments on to the team at our next meeting and do look forward to seeing you again.
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Stoke-on-Trent
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 6, 2012

We stayed at the Norbreck Hotel for 3 nights over the August Bank Holiday weekend on a Shearings self-drive break. The hotel is situated in a spectacular location high on a hill next to Scarborough Castle and opposite St. Mary's church which contains the grave of Anne Bronte. The hotel overlooks both the North Bay and the South Bay. Our room was situated on the 1st floor and was quite spacious and clean with a comfortable bed and roomy bathroom. The food was adequate with a reasonable choice the only let-down being breakfast on the first morning with a full cooked breakfast looking unappetising. After that breakfast was fine as I avoided a full cooked breakfast. All staff were very helpful, friendly and cheerful. Overall our stay represented good value for the amount we paid. The main problem we had was parking as the hotel has very limited parking which seems to be reserved for disabled guests but the hotel thoughtfully provides guests with a pass enabling free on-street parking. This was not always easy to find near to the hotel, probably because of it being Bank Holiday weekend.

  • Stayed August 2012, traveled as a couple
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Helpful?
6 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, September 8, 2012
Thanks for your review. I'm glad to hear you enjoyed the busy bank holiday weekend! We are very lucky to have the spectacular views from the hotel. As you say, parking during the weekend was very busy. Guests can pre-book the parking spaces at the hotel when they make thier holiday booking and once these have been filled on-street paking costs just £1.60 for 4 days. I will pass on you comments to our team of staff at our next meeting. Look forward to welcoming you again in the future.
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Stanley, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 22, 2012

I would just like to say how much my wife and I enjoyed our stay in your fabulous hotel. We came down last week from Durham for 4 nights for our honeymoon. We cannot fault anything during our stay. The food was great, portion sizes were just right, the room was very comfortable and the view of the North Bay was simply breathtaking. We found the entertainment good, we think that Daniel was a great host. Last but by no means least, we must mention your wonderful staff, who were always pleasant and polite, and a special mention we feel should be made to Julie, who was very helpful to us during our stay and even came out to see us off! Thanks for making this a honeymoon to remember and we will of course return someday soon!

  • Stayed August 2012, traveled as a couple
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Helpful?
6 Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, August 24, 2012
Hi Neil (& Mrs R). We are all so glad you enjoyed your honeymoon at the hotel. Speaking to some of our older guests, they enjoyed honeymoons here 50 years ago and often come back to celebrate anniversaries, so you are in a long line of newlyweds who we have looked after! The staff want to send their thanks for the comments you have put for them as has Daniel our Entertainment’s Host. We wish you many happy years of marriage together and do hope to see you again soon!
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Oxford, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 19, 2012

For 18 years I have been travelling with Shearings but this place is a joke. Yes the view is stunning but thats all it has. Bed was shocking, spring poking through, all they did was turn the mattress over, dust and dirty tissues under bed when it was moved, base was filthy. The driver on coach new nothing of Yorkshire, and was very cocky. Dining room was so hot,not even a fan. They had the door open so we froze sat by it. Everyone moaned when we asked to close it because they were so hot, hardly has any windows to open.Bedroom was the same, pokey, stuffy, and noise from entertainment because they have to have the door open there too. Bathroom mouldy wall and blind you could smell it, breakfast was ok but dinner rubbish, one of the kitchen workers was outside all the time smoking, food was cold. We had meals out a lot.

Room Tip: Room awful, stuffy, unclean.
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  • Stayed August 2012, traveled as a couple
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Helpful?
7 Thank janice g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, September 6, 2012
Thank you for your review. I am disappointed to learn you did not enjoy your stay with us. We do endeavor to correct any issues raised by our guests during their stay to help their enjoyment and can only apologise that issues you reported were not rectified to your satisfaction. All of your comment have been noted and we shall look at ways to improve these issues for our future customers.
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Travelers are raving about these Scarborough hotels

Stafford
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 17, 2012

Excellent staff, fair food but hotel very tired and a bit grubby, not quite as clean as I would have hoped for. Thumbs down for Shearings asking for a single supplement for a room you could barely swing a cat in. Poor attitude from Customers Services and I wouldn't use them again. In fact but for the care and help from the staff I think the hotel would have been closed down.

  • Stayed August 2012, traveled solo
    • Value
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Helpful?
17 Thank Wootton4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, September 6, 2012
Thank you for your comments. It is good to know our staff made the holiday for you, we do have an excellent team always willing to do their best to help our customers. The hotel is planned for some refurbishment this October. Our housekeeper was disappointed to learn that you did not find the standards of cleanliness as you would have hoped for and has addressed this with his Team.
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Additional Information about Bay Norbreck Hotel

Property: Bay Norbreck Hotel
Address: Castle Road, Scarborough YO11 1HY, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): $$
Number of rooms: 52
Official Description (provided by the hotel):
Standing on the headland, near Scarborough's ancient castle ruins, the Norbreck is the only hotel in town which looks out over both the North and South Bays, with breathtaking panoramic sea view. From this peaceful location you can rest in the convivial atmosphere of the bar lounge or in the comfort of the restaurant and savour the scenic sights of golden sands and ocean waters. In the hub of the town itself, lying just ten minutes' away, there is an array of shops and holiday attractions. While a day trip takes you to York or to see the moors, to test your nerves at Flamingo Land or to revisit 'Brideshead' at Castle Howard. There's such a lot to see and do in the area! The hotel does not have a car park. However street parking is available nearby. ... more   less 

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