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“what a dump” 1 of 5 bubbles
Review of Bay Norbreck Hotel

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Bay Norbreck Hotel
Ranked #17 of 28 Hotels in Scarborough
Norwich, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“what a dump”
1 of 5 bubbles Reviewed February 22, 2012

Feb 2012 the hotel needs a commplete refurb.rooms cold dreary, food was of a poor standard
when you got it, waited 45 mins for breakfast, dinning room a disgrace cold full of condensation dirty poorly run by the staff.Rooms of a very poor standard heating not working, draughty single glazed windows, Management found it difficult to sort problems.
First holiday with shearings and the last. But the coach driver (Roger was first class )
Not a pleasant exsperiance.

Room Tip: look before you buy
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank ken l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
    79
    162
    70
    36
    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • Any
English first
Wigan
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 21, 2012

First and foremost I must say how friendly and helpful all the staff were.The rooms were all a decent size and clean. The food was very good as was the entertainment. Must say it was excellent value for money.Also the position of the hotel was out of this world with views to die for. I think I am correct in saying that every room has a sea view,either south or north bay.
I must add, you must pay a price for this position, it is not really suitable for people who are not very mobile, unless you are prepared to use taxis. The all inclusive option has now ceased to be, replaced by a 4drinks per guest voucher system, commencing 21/02/2012

  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank FRANKOWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 20, 2012

an excelent four day break a little cold in the bedroom at night but an aditional electric
heater was provided so it was ok. food was very good with choice of menu, the inclusive
bar in the evening was very good did not take long to get served,entertainment was
excelent. trip to york on sunday very good ( andy the driver ) & £5 extra for the guide.
unbeatable value for money.

Room Tip: sea view best but good views all round
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank stephen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huddersfield
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed February 10, 2012

Just got back from our 5 day trip to freezing cold Scarborough!! Nothing freezing about our hotel though, it did drop cold in the night but it was about -8 outside, extra blankets were provided in case you needed them.
First of all a great thank you to out drivers on the trip,especially Kevin for his and 2 other drivers leaving Whitby on a very snowy thursday afternoon,for their very safe driving on snowy roads.
The hotel was clean and bright, the staff were great, very polite,and very helpful,the rooms were spotless,only problem was a little bit of wallpaper that wanted sticking down.The water was piping hot and the bathrooms had been refurbished with what looked like new equipment,lovely white towels etc.
The food choice was excellent, could do with a few of the recipes myself,the staff in the dining room were very efficient and polite.
The evening entertainment was also excellent, ALL were very very good, and everyone enjoyed the shows that were put on.
Another great time with Shearings, many many thanks...

Room Tip: We had 3 single rooms and all were of a very good standard.
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jennielHuddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmnor, General Manager at Bay Norbreck Hotel, responded to this review, February 17, 2012
Dear Jennie Huddersfield, you certianly did pick a cold weekend to visit Scarborough! The hotel was kept nice and warm and welcome retreat from the harsh wnter weather. I'll pass your remarks on to Jamie the Head Chef who will be thrilled you enjoyed his meals, and am sure he'll be happy to pass them on to you on your next visit!
kind regards
Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coalville, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 3, 2012

My friend and I really enjoyed our 5 day break at this hotel. The menu for breakfast and for dinner was very good, more choice than I would have expected and the waiting staff very polite and helpful. Also the evening entertainment was excellent. Definitely good value for money.

  • Stayed January 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank beruwela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmnor, General Manager at Bay Norbreck Hotel, responded to this review, February 17, 2012
A lovely review the kitchen and restuarant team will welcome your comments regarding the choice and variety of food.
Regards
Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham County, United Kingdom
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed February 3, 2012

We travelled as two couples and from the start to the end of the five day break we could not fault any part of our stay for the price we paid. The Norbreck is in a prime site above the town of Scarborough and the views were fantastic. From the time that the young receptionist came on the bus to inform us of the facilities until the time of departure all was good service. The two young barmen who ran the bar were very good at their job and Shearings should work hard to keep them on. The evening entertainment on each night was very good with Justin Knight singing his heart out and was a good all round act.. The compare on the following two nights was great. On the last night we had a singer we had an all rounder with singing and comedy also musical instruments. It maybe we are easily pleased, but, for the price we had no complaints.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank ReddragonWrexham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmnor, General Manager at Bay Norbreck Hotel, responded to this review, February 17, 2012
Thankyou for your wonderful review, we agree the the hotel is situated in a prominent location with commanding sea views. Its fantastic to know that you and your friends enjoyed your break with us and in particular the new entertainment line up for 2012. The whole entertainment team will be delighted with your comments and will always be ready to offer you and all are guests a very warm and enthusiastic welcome!
Kind regards
Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing, United Kingdom
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed January 30, 2012

The Hotel needs a bit of TLC but it is clean, friendly, well-run and in a great location overlooking Scarborough's sweeping North bay. And a short walk along the coastal path takes you to the picturesque South bay.
The breakfast was excellent with fruit juices, cereals, porridge and fruit, followed by a choice of a full English (or was it Yorkshire!), cold ham and cheese or Kippers. Plus coffee or tea and toast of course. Just right.
The Dinner was good as well with a three course meal plus coffee with three choices for each course. This changed nightly. And then a free Bar from 7.30pm to 10.30pm, which included draught Beers, Wine and the full range of Spirits with mixers. Lovely jubbly!
And the staff? Excellent. Always helpful and smiling.

Room Tip: The top floor is quieter
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmnor, General Manager at Bay Norbreck Hotel, responded to this review, February 17, 2012
Thank you for taking the time to pass on your feedback regarding your recent stay. I am happy that all the staff attended to your every needs to ensure you had a pleasant and enjoyable stay. We have plans to refurbish more rooms which should be ready for the summer season.
Regards
Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Norbreck Hotel

Property: Bay Norbreck Hotel
Address: Castle Road, Scarborough YO11 1HY, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): $
Number of rooms: 52
Official Description (provided by the hotel):
Standing on the headland, near Scarborough's ancient castle ruins, the Norbreck is the only hotel in town which looks out over both the North and South Bays, with breathtaking panoramic sea view. From this peaceful location you can rest in the convivial atmosphere of the bar lounge or in the comfort of the restaurant and savour the scenic sights of golden sands and ocean waters. In the hub of the town itself, lying just ten minutes' away, there is an array of shops and holiday attractions. While a day trip takes you to York or to see the moors, to test your nerves at Flamingo Land or to revisit 'Brideshead' at Castle Howard. There's such a lot to see and do in the area! The hotel does not have a car park. However street parking is available nearby. ... more   less 
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