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“Communication is key!”

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Esplanade Gardens Hotel
Ranked #81 of 183 Scarborough B&B and Inns
Certificate of Excellence
Reviewed September 29, 2008

We booked this guest house via the internet, to attend the annual jazz festival in Scarborough.
We will certainly return to Scarborough for the jazz, but we most certainly will not return to the Esplanade Gardens.
The guest comments book on the hall table must have been written by members of the proprietors' family, as they were uniformly positive and emphasised how welcoming the owners were. We saw no evidence of this at all; we were greeted with great reluctance and with no attempt to engage. All attempts on our part to chat with the pair were rebuffed.
The guest house itself was perfectly adequate, the rooms were clean and functional. The guest house is certainly value for money. The breakfast (Included in the price) was tasty and well presented.
However on a social level, especially at breakfast time, we were greeted with stony silence or curt monosyllables.. It's a great pity that the owners could not have made a little effort to communicate with us, we would very likely have booked again for future years. As it is, the five of us all felt that the owners were not in the least interested in their guests, instead treating us as a nuisance that had to be borne for the duration of the weekend.

  • Stayed: September 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank BearBruin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 106 of 106 reviews

Reviewed August 28, 2008

The "warm and friendly welcome" was non exsistant, although we were shown to our rooms.
We had a family room with a bunk bed that was wobbly. The window was of the sash type but the rope was broken and there was a lump of wood to hold it open with.
To say it was a family room ,there were only enough cups for two people.
The extractor fan from the bathroom lead straight thro' the wall into the bedroom.
There was no welcome at breakfast time and if it hadn't been for me the conversation would have been nil.
I did note one table of guests were treated a lot better.
Having paid up front it was good not to have to say goodbye.

    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank nannatomany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Esplanade Gardens Hotel

Address: 24 Esplanade Gardens, Scarborough YO11 2AP, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #81 of 183 B&Bs / Inns in Scarborough
Price Range: $79 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Esplanade Gardens Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Esplanade Gardens is a family run, non-smoking guesthouse built in the Victorian era; a Scarborough guesthouse of great charm and warm hospitality, in an outstanding location. We are open all year round and provide attractively decorated, clean, comfortable rooms, a hearty breakfast and a friendly lounge bar serving bar snacks for our guests. The Esplanade Gardens is situated just 200 yards from the cliff lift down to the Spa Complex and just a 15-minute walk from the town centre. ... more   less 
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