Having stayed here before, I phoned this hotel yesterday to inquire about a room. I spoke to the landlord and found his attitude to be rude and unhelpful throughout our conversation. For example, upon being told that the hotel had a room during the relevant period I asked (quite reasonably), where it was located. That elicited the terse response: "What do you mean?", although it must have been obvious to the landlord that I meant whereabouts in the hotel the room was located. I expect that most potential guests ask that question, and was surprised in fact that the landlord hadn't offered up the information himself. Having finally established that the room was at the back of the hotel, I asked (again quite reasonably), what floor it was on, to which the landlord replied (rudely) "Oh, you want me to commit to a floor do you?" I'm not sure why he adopted this attitude, as I am a courteous person who had simply phoned the hotel with a view to staying there. From the start to the end of the conversation, however, the landlord's attitude was brusque, rude and unpleasant. The coup de grace came at the end of the exchange when he asked me whether I wanted to book a room. By that stage I would sooner have slept on the beach than given this man my custom, so replied that I would think about it, in response to which he made a "tsssch" sound. If this individual is as discourteous in person as he was to me on the telephone I can only imagine that a stay at his establishment would be a most unpleasant affair.
- Official Description (provided by the hotel):
- Phoenix Court is a 4 star guest house in Scarborough, with 12 en suite rooms, guest lounge and breakfast room. It is unique in that it has it's own car park for the exclusive use of guests in an area where on street parking is problematic in high season. Six of our rooms have views of the beautiful North Bay. We offer a wide range of cereals, fruit, and juices along with the popular Full English cooked breakfast. Wensleydale Cheese and Fruit bread or Kippers are popular breakfast choices too. Phoenix Court is an excellent base for a stay in Scarborough. Both Bay's, the Town centre, Peasholm park, The county cricket ground and the Castle are all in walking distance. The wider area of the North Yorkshire coast and moors are near by. ... more less
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- Also Known As:
- Phoenix Court Hotel Scarborough