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Royal York & Faulkner Hotel
Ranked #6 of 13 Hotels in Sidmouth
Certificate of Excellence
Reviewed July 1, 2013

An old fashioned hotel with modern facilities. The clock seemed to have stopped in about 1956 in Sidmouth and hotel tries to keep to the 1956 standards. My room was modern with every amenity you would expect, including air conditioning. It’s star rating is only 2 but it is better than many 3 star that I have stayed in. The hotel restaurant is well staffed with very friendly staff. Service is superb almost silver service. Breakfast is not served until 8.15 but this seems to suit most of the guests, you will not see any workmen staying here. They cater well for coach parties of the more up market type.

  • Stayed: May 2013, traveled as a couple
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4  Thank Smartmart1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 - 324 of 446 reviews

Reviewed June 23, 2013

We travelled to the Royal York & Faulkner as part of a coach holiday. Not in any brochure or advertisement for this hotel did it mention not being suitable for people with walking difficulties. We did mention when booking that I was disabled and would like a low floor near the lift and maybe a sea view. We were on the second floor, granted, we were next to the lift which could only accomodate the chair with the carer squeezed in at the side, then the fun came trying to press the button, but our sea view consisted of the roof tops of other properties and a noisy seagull nest, and the only air conditioning for midsummers night was open the window.(Seagulls do wake up at an unearthly hour). I got the impression that the coach tourists were treated like 2nd class citizens, ie; separate dining room and no sea view. To get to the dining area I had to negotiate 3 steps whilst my husband carried my wheelchair. Fortunately I do have use of my legs, even if limited. The best bit was, 3 sets of doors to negotiate, I was able to push the doors open with my feet then with legs akimbo I could hold them open whilst my husband wheeled the chair through. The only problem came with access to the bar, FIRE DOORS that opened inwards and were partially blocked by a chair. My husband moved this chair on three occasions only to find it back in its original position until we had words with the manager. .
On a positive note, the staff were excellent although very busy at all times. We were given assistance when they saw us. The meals were excellent with quite a lot of choice for Breakfast and Dinner
The suggestion I have is, that in brochures for this hotel it should be mentioned not suitable for guests with wheelchairs or limited mobility

  • Stayed: June 2013, traveled as a couple
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3  Thank SunseekerYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ryfadmin, Owner at Royal York & Faulkner Hotel, responded to this reviewResponded June 24, 2013

We were very sorry to read of the difficulties you experienced during your recent stay. I assure you that it is certainly not our intention to mislead anyone regarding accessibility. The hotel, built in 1810 and Grade II listed, regrettably presents various obstacles such as steps, narrow door-ways, fire doors etc. Whilst we accommodate many guests with limited mobility, we regret that the building is not suitable for wheelchair users.

This is clearly explained to anyone booking directly with the hotel and stated in our tariff with further and specific detail contained in our Access Statement. I can only apologise that this was not adequately conveyed by the operator that you booked with. I will ensure that they are better informed in future and once again apologise for any inconvenience caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Our 4th stay at this hotel which speaks volumes. As mentioned by other reviewers, the clientele is elderly but then Sidmouth is not a young persons choice. The hotel is clean and comfortable. The great attraction is the superb food and service. Four course evening meal with 3 choices served by friendly and efficient staff. Exactly the same cosseted service at breakfast. The cost even includes afternoon tea and cakes. It is an old building so creaky floors and winding corridors but the rooms are clean and tidy. We had a double sea view with en-suite shower on the third floor. Wonderful to wake up to the sound of the surf just yards from the hotel.

  • Stayed: June 2013, traveled as a couple
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4  Thank Daves39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

We chose this hotel 'on spec' from an Internet search as somewhere to go for the bank holiday weekend (May 2013), choosing the York Suite in particular because of the additional facilities. It turned out to be one of the best hotels we have stayed in for a long time.

The staff were welcoming - we even had a phone call whilst on our way there to tell us that we would miss dinner if we didn't get there soon! Service was well above the 2 star rating, restaurant staff were efficient and cheerful, reception was well organised, and our suite was cleaned to a high standard before we had even returned from breakfast. The public rooms were well presented and comfortable with all the facilities you could expect.

The hotel has obviously been part renovated since some of the previous reviews. Yes, the bathroom is on the small size - but when you are on holiday, how long do you want to spend in there? The bed (2 singles pushed together) was comfortable... but it was huge! I had to go in search for my wife.

The sitting room was excellent. Comfortable settees, useful kitchen facilities, and a private balcony overlooking the sea.

A quiet hideaway at a reasonable price - somewhere we will be returning to.

  • Stayed: May 2013, traveled as a couple
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5  Thank Wandering_Woolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013 via mobile

We stayed here over the bank holiday weekend and had a wonderful time. The hotel is in a brilliant location, right on the sea front. We had a stunning sea view through the huge sash windows in our room and it was lovely falling asleep to the sound of the waves.

We were probably the youngest couple there by about 40 years - but hats off to the elderly ladies and gents as they obviously know what they're doing by staying here! It's a clean, comfortable hotel with a lot of old fashioned charm.

Our room was 220 - sea view but no en suite bathroom. This genuinely didn't matter as you have your own private bathroom just across the corridor opposite the room, in a very quiet wing of the hotel. The lack of en suite bathroom is reflected in the price, but considering it wasn't an inconvenience, we felt it made this room very good value.

  • Stayed: May 2013
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3  Thank jmamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

This COULD be a super hotel. The good points: It's a brilliant setting; the staff were great; the bed linen was spotless. The rest: the hotel is jaded and faded. We were accommodated in the York Suite, which is 25m along the road from the hotel entrance, with its own front door. The carpets leading to the room had not been hovered in a week, the carpet in the suite was poorly hovered. The bathroom, a make-shift addition thrown up in the bedroom is a disaster. Small, pokey, with curling lino from water leaks from the shower curtain and a space for the toilet so small that it was not possible to sit down without hitting the radiator on one side and the bath on the other. The toilet actually moved if someone walked past in the bedroom on the other side of the partition wall! There had clearly been a leak from the bathroom on the floor above and the ceiling of the bedroom was freshly painted, which meant the entire suite was full of damp-seal and paint fumes. So much so that we had to open all the windows for the entire weekend and turn off the heating, so we were freezing! When we arrived, the wardrobe was full of the previous occupant's clothes (she had evidently changed rooms because of the stench of paint and fumes and the management had failed to transport her belongings in the move). The teapot was FILTHY, clearly only ever rinsed out after each guest and never washed with detergent in the room or taken to a dishwasher. The scatter cushions on the bed and on the sofa seem to have come direct from a junk shop. The wardrobe was chained to the wall. The furniture is old and tasteless. The double bed was of the twin-beds-zipped-together variety, except that the mattresses were different thicknesses, so we had a two-tier bed. The food was straight from the 70's but not awful. We were the only people in the restaurant at 8pm, the rest of the clientele being mostly over the age of 70 and having moved into the lounge for 'sing-songs' by then (which were audible, along with the piped background music in the dining room, making a wonderful cacophony to which to dine!). We were 'let in' to the restaurant only on the dot of 8.15 for breakfast (breakfast not available until then), which meant that all hotel guests were lined up in the reception area, kept waiting outside the door like children before class or like shoppers before a sale! We had a guest join us for a coffee at breakfast. I asked for an extra cup (no extra coffee, just the cup) and it was brought with the words 'Before I give you this, I am to tell you that the manager says you will have to pay for the coffee.' Enough said. I would NEVER return to this hotel and cannot recommend it. Expensive, poor value and a very poor experience. I only give it an 'average' because of the staff and the view; without those, I would rate it 'poor' - extremely!

  • Stayed: April 2013, traveled with family
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2  Thank maureen l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

I have just returned from a Bowls Tour of the Sidmouth area and we stayed at this Hotel, our room was lovely with a sea view, very clean and staff were very friendly and helpful. The food was excellent and the choice was good every evening. The Club would certainly wish to return for future Tours of the area to this excellent Hotel

  • Stayed: April 2013, traveled with friends
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1  Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal York & Faulkner Hotel

Address: The Esplanade, Sidmouth EX10 8AZ, England
Location: United Kingdom > England > Devon > Sidmouth
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Sidmouth
#7 Family Hotel in Sidmouth
#9 Romantic Hotel in Sidmouth
Price Range: $199 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal York & Faulkner Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
This magnificent Regency hotel enjoys an unrivaled position at the centre of Sidmouth’s elegant Esplanade, overlooking the sea and adjacent to the picturesque town centre. Owned and personally run by the Hook family, resident proprietors for three generations, the hotel has a long standing reputation for hospitality and service. The property, having undergone expensive though careful refurbishment, is beautifully appointed with all amenities, excellent facilities and a stunning new spa. ... more   less 
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Also Known As:
Royal York And Faulkner Hotel
Royal York & Faulkner Hotel Sidmouth, Devon

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