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Fantastic

What a wonderful place! We went to visit my adopted Donkey and having been given instructions by... read more

Reviewed yesterday
SueGB804
,
Chepstow, United Kingdom
via mobile
Donkey Week 2019

Our very first visit and we’ll definitely return Very well managed and run site Lots of friendly... read more

Reviewed 3 days ago
204suel
,
Cambridgeshire, United Kingdom
via mobile
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All reviews free entry gift shop lovely donkeys building work lovely place adopted donkey love donkeys free attraction all ages poitou donkeys few hours lovely visit the barn walk around couple of hours cake cream tea
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Reviewed April 13, 2019 via mobile

A brilliant day out for the kids, a wonderful Easter egg hunt organized for the Easter holidays based around the donkeys names.
Really great eggs and fun for all the family.
We used the cafe which was also very good. Friendly helpful staff and a lovely setting.

Date of experience: April 2019
Thank Nic P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

This is place is a must if you are in this part of the world. Immaculate facilities for the cutest creatures in the world. High quality restaurant. Worth it just for that.

Date of experience: April 2019
Thank L2845WGpauls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

Visit many times a year and sponsor a Donkey too.
Met up with friends for my early Birthday get together treat. Full English was ok but bacon hard as rock (there’s crispy and there’s crispy!) and stone cold too. Asked for all three full English to have replacement bacon two rashers only came back ! So between us we muddled on. The poached eggs were hard boiled too and all our toast cold. We were there at 9:15 so not busy at all on arrival. Sadly since our last visit we felt that food standards had dropped a bit. We will be back and hopefully next time it will be all top notch again.

Date of experience: April 2019
Thank judith e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Donkey Sanc... S, Visitor Marketing Officer at The Donkey Sanctuary, responded to this reviewResponded April 15, 2019

Thank you for your continued support and taking the time to provide your feedback after your most recent visit.

I am pleased that you regularly enjoy visiting the sanctuary, which makes it all the more distressing to hear that The Kitchen restaurant failed to meet your expectations in this instance. I apologise that the food was not of our usual high standard and for the poor service that you subsequently received, meaning that you were unable to fully enjoy your Birthday get together.

It is very disappointing to hear that we let you down on your special occasion and I have raised your comments with our Operations Manager, who has discussed this with the restaurant team to ensure steps are taken to avoid a repeat of this. As a gesture of goodwill, we’d also like to offer you a complimentary cream tea for two, so please could you email me at gemma.rowsell@thedonkeysanctuary.org.uk with your name and address and I’ll ensure a voucher is sent to you. I appreciate this doesn’t make up for the poor experience you had, but rest assured we are, and will continue to work on making sure this doesn’t happen again.

Once again, thank you for taking the time to leave us this review and we look forward to seeing you at the sanctuary again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019

We have visited here twice in the past year,both Sarah and I share a passion for donkeys, and have adopted one, the restaurant is very good and value for money

Date of experience: December 2018
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

A firm favourite that just gets better and better. Whilst at one level a little disappointing not to have the donkeys in the yard I fully respect & agree w the decision. Genuine care & expertise from all involved in the sanctuary & wonderful staff in all areas. Cafe is great value & food excellent.

Date of experience: April 2019
Thank aekemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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