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“Ruined By Rudeness and Poor Hygiene”
2 of 5 bubbles Review of Victoria Hotel

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Victoria Hotel
Ranked #3 of 13 Hotels in Sidmouth
Certificate of Excellence
GreenLeadersBronze level
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Ruined By Rudeness and Poor Hygiene”
Reviewed July 24, 2010

What has happened at the Victoria Hotel! I stayed there about 5+ years ago and things have gone down hill since then. My Husband booked the weekend break as a celebration. when we arrived on a Saturday in late June we were greeted by a doorman (just as grumpy as 5 years ago).
Everything was just OK in respect of the rooms they had been refurbished since our last stay, however in terms of hygiene they were quite filthy along the skirting boards, under the bed, marks on the sheets, marks on the bathroom mirror.
Lounge area and bar were neat and tidy there was a friendly waiter that brought us an afternoon tea and a pleasant young man in the bar looks quite like a younger version of an older bar manager.
Restaurant was busy and tables were too close together as my husband was talking to myself about the rudeness of the manager the table next to us were agreeing! The head waiter was less than helpful and quite insulting when my husband asked if we could have a window table for our second night. We asked because we were too close to the band and the kitchen (lots of shouting and swearing were ruining the atmosphere). he replied that the window tables were taken and were for people in the better rooms. then the best part of it was that he held out his hand as though my husband would give him a gratuity. The food was of an acceptable level but far from being special.
As we had coffee in the lounge looking up the staircase we could hear the waiters at the desk by the grandfather clock, discussing the hotel manager telling one of them off,
there were a few choice words then another manager(silvering hair) came in and instead of telling them off carried on with a few choice words of his own. We finnished our coffee and went to bed.
A fairly average night, bit of noise from the corridors. After breakfast we left the hotel and went to Exeter for the day.
On Sunday night service and food was pretty much the same, we didnt tip the Maitre D' so we didnt get a window seat.
Thank-you for a very unforgetable stay at the Victoria hotel, my advice to anybody thinking of staying here would be to experience any other hotel in sidmouth. They would all have to be miles better than the Victoria!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank juliaST-Bournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
uk
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 23, 2010

We've stayed in the 'poor relations' Brend hotels and found them excellent; their attention to detail and customer service makes them so. The Victoria however is on another level. Imagine someone doing you a last minute deal on the most luxurious room before the school hols begin. Imagine waking up to find that someone has dead headed the flowers in the tub on your patio! Imagine being asked if the water in the pool is ok when only you are in it. Imagine being asked if you want to be walked to your room because it is raining, and finding fresh flowers in the room. Anyway you get the idea. Yes the place is full of the older generation, but it simply doesnt matter. They are much more polite than the rest of us, and like your young children. The food is perhaps a little traditional and certainly rather over priced in some respects, but there are other options if you ask. They are more than willing to assist.

My children loved the Victoria and we will be going back.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank sampUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 18, 2010

Generaly a hotel for the retired, very expensive, but you get what you pay for.
Lovely views, indoor & outdoor pool, mini games room, sauna, spa bath, relaxation room in the health spa, putting green and more.
Best value is to book direct with hotel and get a dinner. B&B rate. Dinner each night is about £40 pp, so if your eating in the hotel get an all inclusive rate.
Nice rooms, first class service, lovely food, men are required to wear a shirt, tie and jacket (suit) in the restaurant. We liked this hotel even though we are in our thirties and the average age of the guests was around 60-70, who cares, nice and peaceful. Would definatly return if we good haggle a good deal.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mattthekat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 30, 2010

We have stayed in the Victoria Suite at this hotel on three occasions and would recommend it to anyone wanting a treat. The suite has two large bedrooms, a huge living room with its own seating area looking over the gardens. It also has a fantastic bathroom and even its own kitchen area. The furniture and decor is high quality.

Staff are welcoming and friendly, and the food is excellent. It is true, as others have commented, that there is an air of bygone elegance to this hotel, but we enjoyed this and it is by no means the case that the average is 70+! We are in our 40s and felt quite at ease, and in fact the absence of children out of season was very welcome.

  • Stayed October 2009, traveled as a couple
    • Value
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Helpful?
Thank RobertPN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviewed June 7, 2010

The Victoria is a great hotel - comfortable, spacious and well decorated. We stayed for 4 nights at the end of May . The first night in a de-luxe twin with balcony and sea view. Very modern bathroom - bedroom not huge but comfortable. The other 3 nights in a de-luxe double. This did not have a balcony but had views over beautiful gardens and partial sea view. Very large room with dressing room area and additional washbasin. Bathroom not refurbished but still fine. Hotel decor is traditional and luxurious. When we stayed most guests were 70plus.Very politeand helpful staff. Dinner is 4 course and formal. Food and service is generally high. Occasionally there are trainee staff who are not too expert at managing silver service, but this is a small criticism. Overall this is a delightful place to stay.

  • Stayed May 2010, traveled as a couple
    • Value
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Helpful?
Thank JudyatKew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 21, 2010

The housekeeping staff do an excellent job, but we could have done without their corridor chatter in the afternoons. There is plenty of space in the various lounges so the hotel never appears overcrowded.
Our room was equipped with all the essentials, with fresh fruit and flowers adding an extra touch. The bathroom floor was very slippery and the bathroom "freebies" had a body wash identical in shape size and colour to the mouthwash (but we didn't use the wrong one!).
The Restaurant food is good "hotel" style, not haute cuisine, but adequate. However, the restaurant service was poor on one of our three nights stay. We waited an hour from being seated to receiving our main course.
Overall we thought that the (fairly high) price we paid represented reasonable value but we might avoid the evening meal next time.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank DigbyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnsley
1 review
Reviewed February 21, 2010

We stayed in this hotel for 5 nights over half term with two small children - 2 and 5. Although we hadn't paid for a sea view we got one and the room was a reasonable size for all of us....although I think next time we might pay more for the freedom of a suite. My main comments are just how helpful and pleasant the staff were. The children were made to feel welcome despite us being just about the only guests under 60! I was a bit concerned given other reviews that we would feel out of place and that the children being typical children wouldn't go down very well but this wasn't the case...they were made to feel very special. The children's high tea is a great idea for when they are tired ('adult' menu not served until 7 and we often didn't finish until 9) but they mostly ate with us and were able to chose from our or 'their' menu. My only criticism would be that the quality of the children's menu does not match the other food served. All of our meals were delicious with good choice. The children's menu was fairly standard and mostly frozen (fish fingers, smiley faces). Of course our two loved it but I would have been happier for them to have home-made versions of the above...sure this wouldn't be beyond the chef!

Other than that it was a peaceful, relaxing break. Sidmouth offered us plenty to do...despite the weather...great fudge shop and a ball pool in the toy shop! We had a couple of trips out to Crealy and Bicton which were both worth it but we mostly wandered and enjoyed the break. The hotel is brilliantly positioned for not having to get in your car, which is ideal when you've had a long journey.

We hope to return when we can enjoy the spectacular beaches more!

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Borojo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Hotel

Property: Victoria Hotel
Address: The Esplanade, Sidmouth EX10 8RY, England
Location: United Kingdom > England > Devon > Sidmouth
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Sidmouth
#2 Romantic Hotel in Sidmouth
#2 Green Hotel in Sidmouth
#2 Family Hotel in Sidmouth
#3 Luxury Hotel in Sidmouth
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Victoria Hotel 4*
Number of rooms: 65
Official Description (provided by the hotel):
Set in 5 acres of manicured gardens, the Victoria welcomes guests with a unique blend of hospitality, comfort and style. Perfectly located on Sidmouth's beautiful seafront esplanade, for many years the Victoria has been owned and managed by the Brend family - Devon and Cornwall's leading family hoteliers. Much loving care and attention has been lavished upon this fine establishment and it's no wonder that it enjoys a reputation as one of England's finest hotels. ... more   less 
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Also Known As:
Victoria Hotel Sidmouth, Devon

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