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“Not bad”

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Holiday Inn Express Slough
Ranked #9 of 21 Hotels in Slough
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not bad”
3 of 5 bubbles Reviewed November 16, 2013

Friendly staff and nice clean spacious rooms. Unfortunately good points stop there. The staff didn't really seem interested in doing the anything but the bare essentials so don't expect anything more than a friendly smile and being able to book out/in. On site parking is limited, but more than adequate considering the location.

One thing I must say is the food is awful, it is clear that some of the food is being reheated in a microwave. Avoid chicken dishes as the chicken is very poorly prepared. I stopped eating here mid week.

A nice hotel and enjoyable experience with the exception of the food.

Room Tip: Rooms away from the train station are preferable for a good nights sleep as trains do run throughout...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank machiavelli81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 21, 2013
Thank you for sharing your review with us, we value your feedback to help enhance the service we are offering.
Firstly I am pleased to hear that you found the team friendly and our bedroom facilities clean and spacious.
I have noted your comments regarding the food offering we currently serve and whilst it is disappointing to learn that you were dissatisfied, please be assured that we do freshly prepare all meals onsite.
For future bookings we us you may also be pleased to know that we have since introduced our new winter menu.
Once again thank you for your valued feedback and we will look forward to seeing you again soon.
Best Wishes,
Jade Matten
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,014 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Stratford-upon-Avon, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

We recently stayed here for 2 nights with 2 children. It was superb. There was plenty of parking the welcome was outstanding and Aaron was really good with the children. Our room was clean and of a good standard, plenty of towels and surprisingly quiet! Breakfast was also really good. Plenty of choice and good coffee. We will 100% stay here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristabelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 25, 2013
Thank you for sharing such a fabulous review with us!
It is always such a pleasure to receive such great feedback and I will be sure to share this with the team, in particular Aaron who truly is fantastic!
We look forward to seeing you again.

Best Wishes,
Jade Matten
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

I am not someone who normally writes reviews but just felt I had to this time. Just stayed here this weekend and we had a wonderful experience. The staff were very welcoming upon arrival. We mentioned we were there for my daughters bday. When we returned to our room later that night the room was full of balloons and a card for my daughter. She loved it. Thank you Aaron and the rest of the team. All in all a great hotel. Good breakfast and excellent location next to station. Thank you

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walkerfamily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 25, 2013
Dear Walker family, thank you for taking the time to complete a review for us here at the Holiday Inn Express Slough.
We are very pleased to hear that your daughter enjoyed the surprise birthday balloons and card, I will be sure to pass over your kind comments to the team and in particular Aaron!
We hope to welcome you back soon.
Best Wishes,
Jade Matten
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 9, 2013

We had lovely rooms, clean and fresh, and everything required including a delicious breakfast.
Met relatives there who live north of London, so was a great meeting place, also a good spot to go by train next day into London. Only problem we had was parking. Ended up parking next door at the station for a daily fee. Had to go out at midnight to get a new ticket for next day. Apart from the parking problem, we had no issues.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank notanangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 25, 2013
Thank you for sharing your valued feedback with us.
I am very pleased to learn that you found our hotel clean, fresh and our free breakfast delicious!
As you have mentioned we are ideally located in central Slough with direct links to London.
It is most unfortunate that you were unable to locate an available space in our limited parking area, however I am pleased to hear that you were able to take advantage of the adjacent train stations parking.
We will look forward to seeing you again soon.

Best Wishes,
Jade Matten
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

I stay over in the HIE Slough most weeks and can say I am really happy with this place. I give it 5 stars not for the fact it is 5 star but due to the fact it gives me exactly what I expect for the price you pay - its all relative! The rooms are nice and homley, the food is ok (could do with room service if possible??). But what really makes this place great are the staff - Aron the duty manager is really funny and knows most customers by name, Ana is always friendly and attentive to your needs and Betea is fantastic in the mornings. If I was in charge I would give them all a pay rise. I really cant complain about this place your doing an excellent job and offer a great service. Keep it up!

Room Tip: Car park facing rooms are better
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 24, 2013
Dear Rob, thank you for sharing this great feedback with us!
I am very pleased to hear that as a regular visitor you have consistently enjoyed your weekend stays with us.
It is always such a pleasure for the teams hard work to be recognised and on this occasion a big thank you to Aaron, Ana & Beata who truly are fantastic.
Whilst we unfortunately cannot offer room service we do provide trays and covers to enable guests to dine in their rooms if preferred.
Once again thank you for your review and we look forward to seeing you next weekend!
Best Wishes,
Jade Matten
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed November 8, 2013

Stayed for two nights and what fantastic staff they really couldn't do enough for us. The hotel was clean and staff all friendly and willing to help. Close to train links but no noise issues, near to LEGOLAND. Breakfast was basic but plenty to go round and all in with the price so no complaints here! A big thanks to all the staff in particular to Aron ,Sana and Ana who were great. Would defiantly use this hotel again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roger m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 24, 2013
Dear Roger, thank you for sharing such a fabulous review with us!
I am very pleased to learn that you found our facilities clean and our central Slough location perfect for your family needs.
It is such a pleasure to receive such fantastic feedback regarding the team, in particular Aaron, Sana & Ana who helped contribute to your great experience here and I will be sure to share this kind feedback with them.
Once again thank you for your review and we will look forward to welcoming you back again soon.
Best Wishes,
Jade Matten
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
1 review
5 of 5 bubbles Reviewed November 6, 2013

Stayed on 2 occasions in October before flying from Heathrow and again on return journey. Both experiences very good. Staff were so courteous, friendly and efficient and accommodated all our needs when we checked in with hungry teenagers 10 minutes before the restaurant closed. No problems with noise from adjacent train line - had rooms front and back of hotel. Clean and very comfortable. We all slept soundly each night. Room temperature easily adjusted for comfort. Free breakfast - come on! Do people really criticize a freebie? Good choice at breakfast each morning and not busy when we stayed. Proximity to the train station so handy for travellers. Parking clearly could be an issue but this is clearly highlighted on website so if you choose to use this hotel with a car you hardly have grounds to grumble. We will definitely use this hotel for a stop over again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chacacise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jade M, General Manager at Holiday Inn Express Slough, responded to this review, November 24, 2013
Dear guest, thank you for taking the time to share your valued feedback with us.
Firstly I am very pleased to hear that you consistently enjoyed your recent stays with us here at the Holiday Inn Express Slough.
It is always such a pleasure to receive such positive reviews and I will be sure to share your comments with the team.
We will look forward to welcoming you and your family back in the near future.
Kind Regards,
Jade Matten
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Slough

Property: Holiday Inn Express Slough
Address: Mill Street, Slough SL2 5DD, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 21 Hotels in Slough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Slough 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Holiday Inn Express Slough is a superbly located Business and Leisure Hotel situated in the heart of the Town Centre. Situated close to the Railway Station with its links to the West Country and London Paddington to the East, amongst hotels in Slough the Holiday Inn Express Slough can easily claim to be the best Business Hotel. The Holiday Inn Express Slough is a 142 bedroom superbly fitted hotel with 6 state-of-the-art Conference suites which are located on top of the 8 storey building. Each bedroom boasts advanced IPTV system with a full range of interactive services from Pay-Per-View movies to Web Radio, comfort cooling and data ports for fast internet access. Considering most Slough Hotels, these amenities are above and beyond the excellent amenities you would expect from the Award Winning Express by Holiday Inn Brand designed simply to make your Business or Leisure stay just perfect. ... more   less 
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Also Known As:
Holiday Inn Express Slough Hotel Slough
Holiday Inn Slough
Slough Holiday Inn

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