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“Very poor unfriendly service”

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Premier Inn Slough Hotel
Ranked #3 of 21 Hotels in Slough
Certificate of Excellence
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very poor unfriendly service”
Reviewed August 5, 2013

Possibly the most awful staff I have ever come across in a hotel. Miserable, disorganized and generally an absolute displeasure to be around or be served by! Restaurant and bar staff especially - someone needs to invest in some serious customer service training in this hotel! Food took 45 mins to arrive, my drink left on the side for 20 mins before I went to collect it myself despite 4 members of staff wandering aimlessly.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shann0n88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Slough Hotel, responded to this review, August 14, 2013
Thank you for your review. It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food served in our restaurants. Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
Birmingham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

We stayed at the premier inn for two nights it was a good base for us to travel into London it was in a good location right next to a sainsburys and 10 mins from train station, the food was good only let down was the beds

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level 6 Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 3, 2013

Chose this hotel as it was close to the station and Windsor, realistically that's why you stay in Slough!!!!

It was the usual premier inn experience, nice staff, clean hotel, good service etc.
The only drawback is how hot it is in corridors etc, though once in room air con cools you back down!

Also handy to have a big sainsburys 2 minutes walk away if you want to get reasonably priced refreshments!

Parking was good and hotel was easy to find by car, also not even 10 minutes drive to Windsor.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAX1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shifnal, United Kingdom
Level 5 Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 3, 2013

Stopped here overnight. Was fine apart from the noisy air con. Breakfast was good and plentiful. We had a family room, only criticism, no storage, just shelves so would not be ideal for more then one night.

Room Tip: Room on the end of the corridors are quiet
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank helenl21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2013

Stayed at this hotel for a two day trip to Legoland. Excellent location as Legoland is about a 10 minute drive away. A word of advice if the main road is busy take to sign posted alternative route, although it is slightly longer it is much quicker. We could not fault this hotel, friendly ,helpful staff who were genuinely interested in where we had visited during our stay and were able to provide us with information about the local area. The room was of a very good standard, clean, comfotable and we were very impressed with the newly installed aircon unit . The food in the restaurant was wonderful and would highly recommend booking the meal deal they offer prior to your visit., although the selction is limited it does offer a range of meals.
We had a fabulous time and would definatly use this hotal again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrowford, United Kingdom
Level 6 Contributor
189 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed August 1, 2013

Booked the hotel some months previous for a trip to Lego Land with the Grand Kids, I recieved a telephone call a few days before we left for the trip to say Air Con was not working arrived Sunday to find no air con working. It was clear there was a problem as there was a mobile air con unit outside the Inn at the rear. The restaurant was cool though great!

Bedrooms were excellent in fitting out but the B... Air Con was not working indeed did not work in any bedroom despite it being very hot in each room. A fan was suplied to reduce the heat! ( I have suspicions about the lack of air con but no proof so cannot add to the review) No explanation given at any stage!

Food was great and the staff very helpful, great spot to take the kids to Lego land.

Telephone in bedroom did not work as did not the TV in my daughtrs room, so the G Kids could not watch TV (3 days this went on) so free breakfast instead!

Glad it was only 25c outside!

Room Tip: Try for one at rear away from main road the you can open the window without too much noise!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockyRobin70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
Reviewed August 1, 2013

We arrived to a warm welcome by the staff. The hotel itself is very nice and we enjoyed our stay. The only down side to the stay was that we struggled to find a parking space in the car park as it was full, the bed was uncomfortable and rather than being a double bed it was 2 single beds pushed together and when we asked for an iron which we needed as we were down for a christening and had travelled from Glasgow, but there were nine available!


  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Slough Hotel

Property: Premier Inn Slough Hotel
Address: 76 Uxbridge Road, Slough SL1 1SU, England
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Slough
#4 Romantic Hotel in Slough
#6 Business Hotel in Slough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Slough Hotel 3*
Number of rooms: 129
Official Description (provided by the hotel):
Coaches used to stop off on their way from Bath to London at Slough. And Premier Inn really is the perfect place to break the journey. Minutes away from the motorway network and Slough train station, you can zoom into London, or scoot around the sights nearby. Which royal residence would you like to visit? In under an hour you're in Paddington, with Buckingham Palace just up the road. But Windsor is even closer, and there's Legoland too. Wherever you're headed, return to your own palace here at Slough, with comfy beds and a Thyme restaurant too. Directions: From M4 jct 5 follow A4 towards Slough/Langly for approx 3 miles. At next roundabout exit onto A412 Uxbridge Road. Continue past Hotel for 150 metres, turn right at traffic lights, rejoin carriageway. The hotel is then 150 metres back on the left. sat nav post code SL1 1SG. Parking at this hotel Is charged at 4 GBP per night. Transport and local information: Windsor Castle & Eton College Legoland & Thorpe Park Theme Parks Chessington, Ascot and Twickenham Slough Train Station 0.5 mile Heathrow Airport 10 miles ... more   less 
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Also Known As:
Premier Inn Slough Hotel Slough
Slough Premier Inn

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