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“Four star??!! REALLY!!!!”

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Copthorne Hotel Slough - Windsor
Ranked #11 of 21 Hotels in Slough
Loughborough, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Four star??!! REALLY!!!!”
Reviewed July 16, 2014

I stayed two nights here with my son for a school sporting activity. I was not impressed with the state of the bathroom, it was run down and it needed refurbishing. We ordered for two single beds but found the room with one double bed, but to their credit they made up a sofa bed whilst we had dinner. Although the receptionist was polite I was told that it was "only a request" which was a very unimpressive response, particularly when the room was booked months in advance so no excuse (and this was the case for other team mates too). (Imagine in a restaurant "requesting" chicken but being served beef.....) The service in the bar area was poor and prices way too high eg. one scoop of ice cream cost £4.50. They forgot my son's orders and he had to wait for 40 minutes for a hamburger, which arrived with apologies. It also took them 25 minutes to serve some ice cream to a friend. The swimming pool was also run down and there was rust around the whirl pool. There were sadly lots of hidden extras e.g. Wifi (free in reception area but not in your room??!!) and car parking both of which should be included in the price (however tokens were handed out for the car parking so not sure if the hotel is serious about this or not.....) Luckily I travelled with friends while I was there. Not good value for money and a very run down 4 star hotel in my opinion. Will return if I have to but will try and avoid.

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 28, 2014
Dear Guest,
Thank you for your review. Whilst I was pleased to hear that we made your son up a sofa bed I was sorry to hear that you were not impressed. our rooms are allocated at the time of check in but we truly do try very hard to grant all requests but it is a first come first served basis which is common to many non destination hotels where guests stay usually only one or two nights. I have spoken to our Food & Beverage Manager regarding your sons hamburger, it was explained to me that your party had not long ordered 30 which meant that your sons order came just after theirs - so sorry that he had to wait.
Unfortunately we do not have a Jacuzzi in Le Club, we only have a whirlpool but happily we have just had the go ahead for a refurbishment there as well as two more floors of our bedrooms and the main restaurant, something we are all looking forward to very much.
We would be very pleased to welcome you back should you decide to return.
Kindest regards & Best Wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (263)
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English first
Bromsgrove, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 15, 2014

We stayed here for a quick stop over for a party, we were pleased we were offered a smoking room as this is a rarity these days however went down hill from there, room was poor ripped wallpaper, small bed, noisy neighbours,empty "minibar",slow staff response to requests. To be fair i did raise my concerns with management and they did deal with it promptly. I would give it a second chance if the opportunity came up. However don't expect 4 star quality.

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xbeckstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 28, 2014
Dear Guest,
So pleased to hear that we dealt with your concerns to your satisfaction and that you will consider coming back to us. You might well be disappointed that the smoking rooms wont be here though, we have given in to popular demand for none at all - sorry.
Thank you for your comments.
Kindest regards & Best Wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 15, 2014

We stayed here for four nights in early July. We needed to be near Pinewood to watch a TV show recording, so this was very conveniently located. The hotel is very easy to find-just off the motorway. The exterior of the building is quite striking, so it’s easy to spot. There is free parking at the on-site underground car park, although a lot of spaces had been used at the time of our visit to store some new cars.

There is a health club with gym, sauna, spa bath and swimming pool.

Check-in was fine with very helpful and friendly reception staff. We were given a Club room on the fifth floor. This was very spacious with a separate lounge area. The bathroom was fine with plenty of toiletries and towels. The room also had a fridge with free soft drinks and tea/coffee making facilities. All were re-stocked daily with ample supplies.

The room was very comfortable, clean and well-appointed. The air con worked well; which was a blessing as the weather was very warm.

Central London is a short (40 mins) train journey from Slough station. Parking is available at the station or at nearby car parks. We visited over a weekend and took advantage of the off-peak Travelcard. This cost £13.00 pp for a return trip plus all London Underground and bus connections.

Windsor, Ascot and Legoland are a short drive away .

Overall, we really enjoyed our stay and we would return.

Room Tip: Look out for special offers at week-end for superior business rooms
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Steely707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 16, 2014
Dear Guest - what a great and comprehensive review.
Thank you so much for your comments which I will pass on to all our team here - remarks such as yours make it all worthwhile!
With kindest regards and best wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2014

I spent in this place two nights. It was really good time, I find this place perfect for families. The hotel is clean and has nice atmosphere. Really good breakfast, especially the staff, we were served by Anna, who is amazingly nice and helpful girl, she made sure that we had everything we needed (my husband can eat only gluten-free bread , usually it's a problem for us but this time Anna solved it in one minute). I strongly recommend this place.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Roswitha447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 16, 2014
Dear Guest,
Thank you so much for your kind words, they mean a great deal to all of us. I will be pleased to pass on your thanks to Anna who is a valued member of our team here, we will add our thanks to yours.
I do hope that you will come and stay again should your travels bring you back to our part of the world - you will be very welcome.
With kindest regards and best wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 14, 2014

We spent 2 nights at the Copthorne whilst going to the racing at Ascot. The rooms are a bit tired but very comfortable and clean. The shower was very powerful. The buffet in the hotel restaurant was excellent as was Bugis Street, the onsite Chinese. There was nowhere much nearby but 10 minutes to Windsor & 20 to Ascot. One let down was the hotel pool. Very shallow all the way. There is onsite parking but the charge is £6 for 24 hours.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JPC09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 16, 2014
Dear Guest,
Thank you very much for your kind words. I do hope that your days racing was as successful as your stay with us!
Come and stay again, you will be very welcome.
With kindest regards and best wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 14, 2014

myself and my 2 young children stayed here as a LEGOLAND package,it was only 5 mins away by car so after a busy day in the park it was nice to get to the hotel quickly,we was checked in very fast by a lovely lady on reception who was very friendly,we was on the 1st floor but the children were hopeing to be on the top so the receptionist moved us up to the 4th floor so had happy kids,the room was large and clean,2 double beds which were very comfy,breakfast was included and it was a fantastic breakfast,the hot food was lovely and there was lots of choice for the children,we will definitely stay here again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank tracyb75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, Maggie Coonan at Copthorne Hotel Slough - Windsor, responded to this review, July 16, 2014
Dear Guest,
I was so pleased to read your lovely review. Thank you so much. Glad that we were able to make the children happy, I think we all understand that happy kids make happy parents...
Delighted to hear you will come back - we will look forward to that.
With kindest regards and best wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 13, 2014

This hotel is in need of a major refurb but it is clean and the showers are wonderfully powerful. It's a fair walk to anywhere but the on site parking is useful and a great location for the attractions of Windsor. We had a good deal through travelzoo which included afternoon tea and breakfast as well as an upgraded room and free parking and wifi. The in room wifi was more trouble that it was worth as we couldn't actually get a reliable signal in the room. The afternoon tea was great on the first day but no one actually told us what to do for the others, which did end up being a problem which was however finally sorted by the food and beverage manager Mark. But shouldn't have been a problem in the first place. The room was large and comfortable with a great view of Windsor castle, the breakfast was good and plentiful (but we were in by 8am each morning). The 12pm checkout a welcome detail. In general I would stay here again but with more realistic expectations. It is the common areas in need of some TLC with thread bear carpet joins, worn seats and dated architecture, a lift from the car park would be useful, but you can leave you things at reception. But we had no real problems and if looking for somewhere a family can stay near legoland and you can get a deal, I would recommend it.

Room Tip: Higher floors are better and ask for a Windsor view.
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rellik666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, July 16, 2014
Dear Guest,
Thank you for sparing the time to post this review. I fully agree that our Wifi has become an issue and is actually being addressed by our Head Office which is a great relief for us all, sorry you had a problem.
You have probably read on this site that we are at the quotation stage for a major refurbishment in our main restaurant and are continuing our uplift of the bedrooms with two more floors ready to begin.
I was pleased that your stay was generally a good one and to hear that you will come and stay with us again., we will look forward to that.
With kindest regards and best wishes from the General Manager, Management Team & Staff at the Copthorne Hotel Slough - Windsor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Slough - Windsor

Property: Copthorne Hotel Slough - Windsor
Address: Cippenham Lane, Slough SL1 2YE, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Slough
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Slough - Windsor 4*
Number of rooms: 219
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Also Known As:
Copthorne Slough - Windsor Hotel Slough
Copthorne Hotel Slough

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