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“Good pre -flight hotel”

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Holiday Inn Express London - Heathrow T5
Ranked #7 of 21 Hotels in Slough
Yorkshire
Level 6 Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good pre -flight hotel”
Reviewed January 3, 2014 via mobile

Stayed overnight before our long haul flight. We travelled via train so didn't use the parking facilities. Check in was pain free, very efficient and friendly staff. The room was clean, quiet and adequate for our requirements. We took the advice of previous trip advisors and went to the Marks and Spencer garage shop across the road and bought a lovely carpet picnic to enjoy whilst watching some TV instead of using the hotel restaurant. However the complimentary breakfast was very good, once again very friendly staff in attendance. We got the shuttle bus to our terminal 3 departure. The bus runs approx every half an hour and takes about 20 minutes. Would def use this hotel again. Amazing value as we only paid £39.00 in total including breakfast. Can't go wrong!

Stayed January 2014, traveled as a couple
Helpful?
2 Thank GBtravellinggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
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English first
North Yorkshire, United Kingdom
Level 6 Contributor
227 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed January 3, 2014

Very handy for T5 which is just up the road. Not walking distance, but it takes about 4 minutes in the car or there is a shuttle bus. My biggest gripe about this is that parking is available, but is quite badly advertised. As a result, I was unaware of the parking deal and booked it separately at T5 which was annoying!

Anyway, the hotel itself is a fairly typical Holiday Inn Express. Very easy to find. You can see the signs just off the M4 I particularly like this chain because of the bed which is super comfy, the choice of pillows; hard or soft, the blue night light in the bathroom and the free hassle-free breakfast service. This is no different so we enjoyed our night there. The bar prices are OK, but nuts that should be complimentary in my book, are £1 each for a small tub. The rooms are good overall, but this is clearly one of the oldest HIE hotels, so rooms are starting to look a little tired. I got a great price from hotels.com so can't complain really.
There are no restaurants nearby. The menu on offer didn't really inspire us so my advice is either to buy something to eat in the room or drive out to Slough which isn't far away. Breakfast in the morning is fine. Good croissants, toast, fruits. There is bacon, scrambled eggs and sausage, beans on offer but didn't have that.

Room Tip: Find out about on site parking at the hotel. Seems to be a good deal, but very hard to find any det...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobbyJBridlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 5 Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 3, 2014

A great place to stop, the night before a long trip. The hotel was comfortable and modern - good nights sleep after a few beers in the bar and the breakfast was suitable (more choices needed).

I found the staff to be friendly and welcoming - the parking was explained at check-in, this enabled me to register and avoid the fines others have been caught by.

Room Tip: Register your car at reception when checking in to avoid 'big' fines.
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halllmsdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 2, 2014

Stayed here before going to Heathrow. Hotel fine about £20 in taxi to airport but the reception staff that morning were so rude and didn't speak English too well. Breakfast boxes were not ready at 6am despite us ordering them, instead of apologising reception said it wasn't his problem.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kk24428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, January 17, 2014
Dear kk24428,

Thank you for taking the time to provide feedback on your stay. It is truly unfortunate to see the service received prevented you from fully enjoying your time at the hotel. We appreciate the high scores for Cleanliness and Rooms. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 6 Contributor
150 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 2, 2014

Having stayed at a very disappointing HI Express outside Newcastle we were very apprehensive above this hotel. Our feared were allayed by first class service; very good food; lovely bedroom; 24-hour front desk and an excellent deal with "ClickPark" for long stay off site parking for Heathrow Terminal 5. The hotel is easy to find off the M4 and highly recommended

Room Tip: Check whether you have to pay extra for parking.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeffandLes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEHRADUN
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

It was an excellent hotel to stay in.
The aroma of the room was awesome.
Services & breakfast was very good.

I stayed there with my wife for only 1 night, as i have to go to paris. But, the hotel is must stay in london.


Regards,
Manish Negi

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 1, 2014

I just stayed here and the value for money is amazing really modern and clean rooms, very quiet. I needed to print of my boarding pass (I'm not very good with computers) and the lovely receptionist called Judith was so helpful she did it all for me, amazing customer service. Check in very quick and smooth and good breakfast. I was also very impressed with the free wifi and printing facilities!! Would really recommend and would stay here again. Thanks Judith!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emmaw92x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London - Heathrow T5

Property: Holiday Inn Express London - Heathrow T5
Address: London Road, Slough SL3 8QB, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Slough
#6 Family Hotel in Slough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London - Heathrow T5 3*
Number of rooms: 300
Official Description (provided by the hotel):
Our Heathrow terminal 5 hotel is ideally located close to the major motorways - M4, M25, M40 - providing easy access from all directions. The Holiday Inn Express London Heathrow T5 is well positioned for touring the local tourist attractions such as Windsor and its historic Castle, Henley and the theme parks at Legoland and Thorpe Park. For sporting or concert enthusiasts, Twickenham Rugby Stadium and the Wembley Stadium and Wembley Arena are within easy reach. The Holiday Inn Express London Heathrow is just 4 miles from terminal 5 and the official shuttle service operates regularly to\from the terminal 5. (Tickets £4.50 For adults. One child aged 5 years to 15 years can travel free with every fare paying adult. Travel is free for children aged under 5 years.) The hotel near Windsor (and Slough) has 300 en-suite bedrooms, a choice of dining options including air conditioned guest lounge\bar. Onsite parking available (charge applies) and throughout the hotel there's wireless internet access (free). ... more   less 
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Also Known As:
Holiday Inn Express London-Heathrow t5 Hotel Slough

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