Firstly they ough really to call this Holiday Inn Express, Slough. It's nowhere near to Teminal 5, if you fancy a bit of downtown Slough that's only 3.5 miles away.
In September we booked and requested two double rooms adjacent to one another. They couldn't even manage two double rooms on the same floor.
The parking was non existent. It appeared that there was a private function and that a lot of the spaces had been taking up by guests to this party, where people had been unable to park properly they just abandoned cars anywhere, it was a fiasco. Staff at the hotel initially directed to on street parking on double yellow lines, on pointing this out we were then shown off street parking, right next to a sign warning that we would be clamped, towed and charged a minimum of £335.00 for the privilege of getting our car back. Finally we found our own legal parking about half mile away!
Room, no hairdryer (but some nice wires poking out of the wall) air con didn't work, couldn't get the TV to work.
Breakfast food was very good, but they kept running out of crockery and cutlery, there were insufficient staff to keep things running smoothly.
We were there a second night so complained about the TV, air con and hairdyer. Portable hairdryer left in room, but TV and air con still defective.
Most of the staff were pretty good but overworked. However a few of the staff on reception were unhelpful and or rude. certainly not impressed being directed to park illegally or where the car may have been towed.
I could not recommend this hotel and would not stay there again.
On the plus side it was cheap, maybe you get what you pay for!!
- Official Description (provided by the hotel):
- Our Heathrow terminal 5 hotel is ideally located close to the major motorways - M4, M25, M40 - providing easy access from all directions. The Holiday Inn Express London Heathrow T5 is well positioned for touring the local tourist attractions such as Windsor and its historic Castle, Henley and the theme parks at Legoland and Thorpe Park. For sporting or concert enthusiasts, Twickenham Rugby Stadium and the Wembley Stadium and Wembley Arena are within easy reach. The Holiday Inn Express London Heathrow is just 4 miles from terminal 5 and the official shuttle service operates regularly to\from the terminal 5. (Tickets £4.50 For adults. One child aged 5 years to 15 years can travel free with every fare paying adult. Travel is free for children aged under 5 years.) The hotel near Windsor (and Slough) has 300 en-suite bedrooms, a choice of dining options including air conditioned guest lounge\bar. Onsite parking available (charge applies) and throughout the hotel there's wireless internet access (free). ... more less
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- Also Known As:
- Holiday Inn Express London-Heathrow t5 Hotel Slough