... both literally and symbolically. Stayed for 2 nights in November while attending a course. Had the same experience as a previous poster with cold room (2nd floor) heating broken and reception fobbing me off with the timer story, getting a fan heater after three visits to reception when they finally accepted it wasn't working. Other bad points: there's oinly a few apparently but I had a room where the window looked straight onto a wall a few feet away so the room was dark. As someone else has said some of the rooms are very small which included mine - others in my group had bigger. The walls are thin so no secrets about what the energetic couple next door were doing until 2am, and was woken by other toilet visits in the night! I felt sorry for the very friendly staff as aside from the heating there's not much they could have done to change my experience, they are basically property limitations. The brealfast was plentiful and varied, and everything was clean and tidy. I'd suggest to think hard about this hotel choice if you are a light sleeper and are staying more than one night.
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