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Mercure Altrincham Bowdon Hotel
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Reviews (979)
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All reviewsleisure facilitiesall inclusive dealmanchester airportweeks parkingthe ground floorcourse mealplenty of parkingpleasant staffbar areafamily roomstayed for one nightan early flightovernight staybreakfast was excellentfollowing morninghaletaxi
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674 - 679 of 979 reviews
Reviewed October 14, 2013

Let me firstly say that me and the misses aren't picky, neither are we complainers, so in most instances we just gritted our teeth and put up with various issues during our stay.

We opted for a fully inclusive weekend which included very limited drink and food during the stay along with use of the leisure facilities. To be honest the evening meal was a complete waste of time. We'd have been better off going to a chippy. The meals were extremely small and probably cost no more than £1.50 per head to put together. The staff in the dinning room were extremely unattentive, not even asking if we wanted a drink with our meal. One of the most annoying things was that they kept on peeping their head around the corner constantly checking to see if we were still there, it was as if they couldn't wait for us to leave. On the second evening the meal was so bad my wife wouldn't eat it. She chose the burger which was like solid rubber. Remeber those Westlers burgers that used to come in a tin??? Well it was like one of those that had been deep fried.....Horrendous!!!!!
As we left they were straight over taking our plates away, not even asking if everything was ok, not a word. I've never eaten in such a cold unwelcoming atmosphere.

Breakfast wasn't to bad, but the service was still as cold and downright weird!!!!! Very unfriendly, no pleasentries, nothing....

The room was fine and clean, but the bathroom was freezing cold. The hotel manager was informed of this and he said he would get some pliers to turn the radiator on. This never happened.

The shower was pathetic as the water pressure was so low. My wife could barely wash the conditioner out of her hair it was that bad.

I could go on with various other little issues, but these were the main points.
You really need to give the staff that come into contact with the public serious customer service training or hire new people, because the one's you've got are pretty pathetic. With the exception of the tall curly haired barman, who's name I didn't catch, but was exteremly polite and cheerful. You could all learn a thing or two from him.

Needless to say, we'll not be returning to a Mercure hotel.

  • Stayed: October 2013, traveled as a couple
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Thank BelfastBoy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 6, 2013

The reviews I had read made me a little apprehensive about booking in here BUT it was brilliant - extremely clean, spacious room, plenty of hot water - what more do you want. Within walking distance of lovely restaurants and pubs

  • Stayed: October 2013, traveled with friends
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2  Thank Magzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded October 7, 2013

Thanks for taking the time to post a review, pleased that you enjoyed your stay. Hope we can be of service to you again in the future

Paul Rodgers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

A decent hotel which is well located for Manchester airport.
This is an older building which has been reasonably well refurbished but maintaining its character. My room was a good size and very comfortable. As it was an older building the rooms do not conform to a standard size as in modern hotels which makes them more appealing.
All mod cons were available as is now expected such as free wifi etc.
Good pool and gym facilities which are handy.
Only ate in the bar but there was a reasonable selection and was quite good. Bar prices expensive though as they are in other Mercure hotels.
A decent breakfast.
All told good value and would stay again.

Stayed: September 2013, traveled on business
1  Thank peterstoneboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded October 7, 2013

Thanks for taking the time to write about your recent stay and pleased to hear that you found us to be of good value

Hope you will stasy again when in this area

Paul Rodgers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Like most people, we used this hotel as a stopover before flying off to Dubai and to park our car.

On arrival at the hotel we were met by friendly and helpful staff, or room was on he first floor over looking the pool, there were no lifts upto the first floor and travellers with suitcases this could cause an issue.

The room was pretty small, but clean and tidy.

The pool area is in a separate building, this was clean and tidy with an average sized Poland hot tub, just what you need to relax as your holiday starts.

We ate in the restaurant, food was pretty good, although drinks prices are high.

Car parking was pretty easy, you ave to leave your keys and they do state that they may move your to a compound , so note your mileage, ours did not move. Taxi transfers were pretty good, you are given vouchers for each journey.

Not sure if I would see again as getting to the hotel as the sat nav takes you a long way around, so I would use a hotel on the other side of the airport nearer to our home.

Stayed: September 2013, traveled as a couple
Thank DucatiKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded October 7, 2013

Sorry to hear that you had problems with your satnav, generally people tell us we are very easy to find.
You are correct in the fact that we do have airport packages but we are not just a stopping point prior to flights, guests stay for all kinds of reasons on business or pleasure as access by road, train or air is easy.
It would appear that apart from the trouble you had finding us that other aspects of your stay were good which is what we like to hear

Paul Rodgers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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