Have stayed here a few times & always looked forward to returning. However, after this stay, my attitutude has changed. Arrived with a booking via Mercure website that stated I had payed for the room & had nothing to pay at the hotel. The receptionist said I had not paid & demanded payment which I queried. Was told that my card had probably been declined (unlikely! but let's blame the customer) so I asked to see the slip saying that. They could not provide. I asked for some proof that I had not paid & was only told that they did not have any paperwork! Then asked why no one had bothered to contact me re the payment & was told "we probably did but could not get through to you." (blame the customer again despite having my email & phone details.) A lengthy discusion re the internal workings of Mercure (as if I am interested?) Duty Manager came out & did not help. Suggested I go to a cash point to see if my payment had been made (talk about up to the customer to sort out their problem!) In the end they decided to phone me when I returned to see if the payment had gone out of my account. Welcome to the Mercure. This visit has damaged the reputation of Mercure & the individual hotel & that is before we got to the room!
- Official Description (provided by the hotel):
- The Mercure Altrincham Bowdon Hotel is ideally located for both commerce and leisure in Manchester City Centre and South Manchester including Trafford Park, Sale, Wilmslow and Knutsford. Conveniently close to the M56 and M6 motorways and Manchester International Airport. All standard rooms have en-suite bath and shower, Interactive TV (Internet access, PlayStation, Exclusive Movies), hairdryer, trouser press, direct dial telephone, complimentary tea and coffee making facilities. ... more less
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- Also Known As:
- Mercure Altrincham Bowdon Hotel Cheshire