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“Appalling service”
Review of Ruby Murray - CLOSED

Ruby Murray
Cuisines: Indian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed October 5, 2012

Five friends and myself visited the restaurant last night (4 Oct) at 8:40 and the restaurant was not very busy. The serving staff eventually came to take a drinks order with an attitude that gave the impression that doing so was a great inconvenience. Our food order was taken and the starters arrived which were very good. However, the main course failed to appear and we left the restaurant at 22:00 having paid for what we had consumed.
This is, without exception, the worst level of service I have ever experienced and under no circumstances would I recommend this place to anyone.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (20)
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7 - 11 of 20 reviews

Reviewed August 20, 2012

Didn't really have much of an experience at Ruby Murray, it was relatively busy when we visited but there was a distinct lack of atmosphere. We regularly eat Indian food especially as we have had the pleasure of eating true authentic at a friends house on several occasions - we were distinctively disappointed with our meals...ok we both like our Chicken Bhuna and Chicken Vindaloo respectively and we were both very disappointed with our dishes...both commenting on how bland they both were....how can a curry be bland? Have no idea but these two dishes had no impact on us and lacked spices - yes the vindaloo was hot but thats about it.
As Bedford has a huge choice of Indian restaurants we'll be trying somewhere else next time...

    • Value
    • Atmosphere
    • Service
    • Food
Thank EBTLbisou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

We used to go here quite a lot as the food was different from the usual Indian restaurant. The flavours were more authentic and not heavy. The sevice was very good. However they received a bad hygene standard from Bedford Council so this put us off going. Hopefully they will or have address these problems.

Thank Jez F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2012

Have to say both food and service was ok . A quiet night so not much atmosphere . Everyone enjoyed the night so will go back.

Thank crag789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2012

We enjoy Indian food and are spoilt by a very good selection of restaurants here in Bedford. On Saturday night we finally got to try Ruby Murray. We arrived and were greeted warmly and sat at the first set available table. The decor is nice and clean but doesn't fit the very spacious room, leaving you feeling uncomfortable before starting with food. There was a minimalistic table setting comprising of cutlery, a napkin and two plates one of which was chipped. A trip to the bathroom was horrifying, unwanted hair! poor paintwork, skirting chipped and unkept, shop labels still on loo's despite how long restaurant has been open. When the hot plates were placed on the table they were dirty and stained and then came the food, the popodoms were greasy, one dish was very salty which spoilt any flavour that was clearly lacking. The other dish was tepid, it seemed as though food was not cooked to order but simply microwaved and not for long enough. Finally came the bill, but the waitress would not let me take it when asked, I was offered only a photocopy! I am afraid that this restaurant does not deliver on either taste or value for money and needs to rethink their strategy, especially with such strong competition. You need to know that you have a great venue, but you need to eat at the competition to see what standards you are up against.

Thank Chipsagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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