We arrived at the hotel for a 1pm wedding. During the week we rang the hotel to advise them we will be doing a 400 mile round trip to get to the hotel and would like to be able to get into our rooms for 11am. We were advised normal check in is 2pm but under the circumstance they would make sure our rooms are ready for 11am so we can freshen up and get changed before the wedding. We then rang a day prior and was advised again that everything has been arranged for us to check in at 11am. Great.
When we arrived at 11am, we noticed you have to pay for parking on the hotel premises. Like other reviewers on here I also think its abit cheeky to be charged for parking. It's not unusual to have to pay for parking but that is usual if the hotel has no parking so you have to park in a private car park. But this is not the case here.
We arrived into the hotel. Felt very warm and welcoming. The air soon turned blue as we discovered by the lady at reception that even though we had arranged to check in for 11am this was merely a request and was not something they could guarantee and that our check would be 2pm but they would see what they can do. To say we felt misled would be an understatement. We had large suit cases and suits on hangers which at this point felt like a tonn of lead. We begrudently made our way to one of the other guests room who had booked in the night before.
Around 11.45 we received a call to say our rooms are now available (45mins late). Relieved.
We rushed to our rooms and got ready. The rooms are decorated tastefully and fully equipped with all the necessities one would required in a hotel. Spacious room. Well equipped hot drinks station. Large tv. Very comfy bed and a large wardrobe. The bathroom was equally nice. The hotel surpassed themselves after the initial mess up.
The wedding was memorable and the staff were terrific, in the back ground yet very attentive.
To summarise this is a beautiful grand old hotel with all the mod cons one would require. The hotel rooms are well priced for the comfort and service which they provide. The breakfast is by far the best I have experienced in a hotel. Huge selection of continental and warm food. The staff are happy to cook fresh breakfast on request. Simply can't do enough for you.
As you can see from the title of my review it all started on the wrong foot but we got there in the end and I would like to thank the staff for turning it around and making the day a memorable one.
I would have given the hotel 100% positive review but the showers are not great. Very little water I'm afraid. Other than that everything spot on. Would definitely return and certainly recommend to others.
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night's sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 Hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. SPA: Our stunning Roman bath inspired pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massage, Decleor facials and luxury OPI manicures. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ... more less
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