Stayed here as a private guest (not in a party) over this Christmas. Room was good, room service good, the staff cheerful and keen to please. It would get a very good rating were it not for a bizarre experience in Christmas Eve. We had booked a table for four at the Riverside Restaurant the day before. On arrival we were told that the restaurant was closed because they had to lay tables for breakfast. A few tables had been set for dinner in an alcove by the entrance to the kitchens with a squeaky door a continuous through traffic. The menu was a grubby photocopied Table d'hote menu with no price attached. Because we were hungry we ordered but the arrival of a pitifull starter we asked to see a manager. The staff put on a brave fight until they had to reveal that all the managers bar one had gone home and the one remaining was refusing to see anyone. How odd, the Hotel was full, mainly with parties eating in a thing called the coach house. They waived all charges and actually the rest of the meal was quite good, if a little pedestrian - certainly not worth the £25 per head they originally wanted to charge. How terrible for the management team to make such ridiculous decision and then abandon the premises, laving the staff to try and defend an untenable position.
Pity because everything else was really quite good.
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night's sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 Hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. SPA: Our stunning Roman bath inspired pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massage, Decleor facials and luxury OPI manicures. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ... more less
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