I always try to make reservations directly with small properties, to save them commissions, and it always seems to come back to bite me. I made a booking on the Townhouse B&B website and received a confirmation letter from a company called "eviivo" that said if I need to cancel, contact the B&B directly. Unfortunately I did need to cancel and I sent an email to the B&B, well in advance of their 48 hour cancellation deadline.
When I did not hear back, I called the hotel and was told "Yes, I saw your email, but because you booked through eviivo, I ignored it. You have to cancel with them." I pointed out I didn't book through eviivo, and in any case the cancellation instructions were to contact the hotel directly. The person I spoke with said she would call eviivo and get back to me, but of course she never did.
So now I'm fighting with eviivo to get my deposit back. However, the reason I'm leaving a negative review is because any time you're told, "I saw your email, but ignored it" should be a big red flag to stay as far away from a company as possible.
Or at the very least, ensure you book through a reputable travel agency who will take care of these things for you.
- Official Description (provided by the hotel):
- Four star English Tourist Board rated. Ten minutes walk from Carlisle city centre, bus and train station. Five minutes drive from Junction 43 M6 motorway. Ideal base whether visiting Carlisle on business or for pleasure. Great location also for Hadrian's Wall, Keswick / North Lakes or Scottish Borders. Standard single rooms. En suite single and double rooms. All rooms non smoking. Pets welcome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Hotwire and Cheap Tickets so you can book your Townhouse Bed & Breakfast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.