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“Business as usual”

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Premier Inn Carlisle Central North Hotel
Ranked #12 of 20 Hotels in Carlisle
America
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Business as usual”
5 of 5 bubbles Reviewed March 5, 2014

Great stay, once again. This PI is not as nice as some of the newer built/renovated ones, but the friendliness of staff and willingness to help correct even the slightest of problems, keeps us coming back time and time again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScrumpyjackAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, March 10, 2014
Dear Guest,

Thank you for your review of your stay with us here at Carlisle Central North Premier Inn. It's great to hear our team were so helpful and able to resolve any issues you experienced, I will certainly pass on your kind comments to them.

We look forward to welcoming you back to stay with us again soon.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

420 reviews from our community

Traveler rating
    181
    123
    73
    29
    14
See reviews for
129
173
13
40
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Any
English first
Bewdley, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

A super experience from the moment we walked into the building, to when we left to return home. The room was clean & well appointed for the four of us. The staff where polite, caring & courteous through out our visit.
The breakfast for the two mornings we stayed was super, my boys still talk about the awesome food they had.
Overall it was a cost effective, lovely stay enabling us to visit family & friends easily and having an enjoyable time.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, February 28, 2014
Dear Guest,

Many thanks for your lovely review. We were delighted to read your comments, its fantastic to hear that we contributed towards making your stay at Carlisle Central North Premier Inn so memorable and enjoyable. We hope to see you again very soon. Thank you once again for taking the time to leave such a lovely review.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

We stayed here as a family of four. While the hotel room looks a little dated in some areas, the room was very clean and the beds were comfy. Our children had separate beds in the room which is always a must for us.
The staff were great, we arrived early, and after a coffee in the bar, we came back and our bags had been taken to the room for us.
Breakfast next day was cooked fresh rather than buffet and our evening meal was reasonably priced and a bit different to the normal co-located restaurants that are generally attached to Premier Inn. We had reserved a table but arrived somewhat earlier, but space was made and we were seated. We were informed that food was a 45 minute wait, but upon stating that we had children who were tired and hungry after a long day out, our starters arrived very quickly.
Issues encountered with the room and evening meal were resolved to our satisfaction by the respective duty managers.
There's plenty of parking; supermarkets and cash machines are within 5 mins walk.
If we need to stop over in Carlisle area again, this will be a first port of call for us - especially at £29 for the room and kids eating breakfast for free.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlandHel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, February 28, 2014
Dear Guest,

Thanks for taking the time to review your recent stay with Carlisle Central North Premier Inn. Your feedback is very important to us and we are pleased that overall your stay met your expectations and you were comfortable. Thank you for your comments regarding the service received during dinner, the team will be delighted to receive your feedback. We look forward to welcoming you back to stay with us on your next visit to the area.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, United Kingdom
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

My wife and I arrived shortly after 2pm on Thursday,13th February for a two day stay.
On arrival we were greeted in an efficient and friendly way by the reception staff and given our key for room 18 on the ground floor. The room and bathroom were very clean and comfortable.
During our stay we had two continental breakfasts which were excellent with a wide choice available and on both evening we 'dined in' and found that there was a varied menu available. I can recommend the mixed grill which at £8-99 was a real bargain. There is also a good selection of beers available.
The premises appear to be an older model hotel but this I felt added to the comfortable feel of which was enhanced by the pleasant and helpful staff.
Premier Inns is chain of budget hotels which I think provide an excellent service at a reasonable cost.
I have no complaints whatsoever and enjoyed my short stay there and will continue to use Premier Inns.

Room Tip: Room 18 was very quiet.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouterJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, February 19, 2014
Dear Guest,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We’re so pleased to hear that you had such a lovely stay with us here at Carlisle Central North Premier Inn and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, Ohio
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed February 15, 2014 via mobile

We arrived for the 2014 Valentines weekend only to find that at 3pm, the room we should have had access to at 2pm (according to the emailed invoice) wasn't ready. I had to conduct business phone calls in my car whilst waiting for the room to be made ready.

The room itself was a good size, and unlike the Gloucester Premier Inns 1, it had a couple of power sockets.

The TV was very small - maybe a 19inch lcd mounted low (which made it hars to watch feom the bed) which is small nowadays. Compared to the Reading Premier Inn with a 32" wall mounted lcd for example, it was poor.

For some reason the room was VERY cold. The heater kept reducing in temperature from the max to the lowest (eco saving?). After pointing this out to reception they put a free standing electric oil heater which wasnt much good in reality.

I did not sleep very well on the bed. The mattress seemed much harder than the normal Premier Inn standard.

The next day we returned from exploring Carlisle and Gretna after 3pm to find our room had not been made up!

I think it's fair to say that they need to employ more housekeeping staff!

Stayed February 2014, traveled as a couple
Helpful?
Thank Leigh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, February 19, 2014
Dear Guest,

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we apologise that on this occasion we failed to provide this. Please be assured that we take all feedback very seriously and on receipt of your details, the issues raised will be fully investigated and duly followed up at the hotel. We do have a good night guarantee to ensure any problems experienced by our guests are rectified, and I would appreciate if you could contact me directly on operationsmanager.carlislecentralnorth@whitbread.com to discuss your stay further and I hope we can find a resolve to the issues you experienced during your stay.

I look forward to hearing from you.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle
1 review
3 of 5 bubbles Reviewed February 12, 2014

Room was clean which was nice . Heating in the room was awful could not get the temperature down this is not the first time we have had this problem and when we contacted a member of staff about it all she said was open the windows . The bed was like sleeping on a plank of wood I woke up with a bad back the next morning although other times when we have stayed the beds have been spot on but this one we stayed in last time was quite uncomfortable.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, February 14, 2014
Dear Guest,

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we apologise that on this occasion we failed to provide this. Please be assured that we take all feedback very seriously and on receipt of your details, the issues raised will be fully investigated and duly followed up at the hotel. We do have a good night guarantee to ensure any problems experienced by our guests are rectified, and I would appreciate if you could contact me directly on operationsmanager.carlislecentralnorth@whitbread.com to discuss your stay further and I hope we can find a resolve to the issues you experienced during your stay.

I look forward to hearing from you.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed January 3, 2014 via mobile

Stayed here as we were attending a function in the city & wanted the closest hotel.

A slightly older hotel, which looks a little tired from the outside. Very small reception area, staff were efficient but not overfriendly. Directed to our room on first floor at side of hotel through number of small doors & up a narrow flight of stairs. Some rooms near reception were still being made up when we arrived at 5 & the first part of the hotel seemed dark & somewhat unwelcoming. Our room in the newer part, with different doors to the first part was okay - very narrow through door with rather curious looking storage at the side. Bathroom very small, the door wouldn't close properly & was very close to the very narrow bath.

Bed was comfortable enough & we had a good night's sleep. Overall a reasonable visit, hotel needs a modernise to create a fresher more welcoming experience.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul197002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, January 15, 2014
Dear Guest,

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible standards and service. Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Carlisle Central North Hotel

Property: Premier Inn Carlisle Central North Hotel
Address: Kingstown Road, Carlisle CA3 0AT, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 20 Hotels in Carlisle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Carlisle Central North Hotel 3*
Number of rooms: 49
Official Description (provided by the hotel):
Carlisle is the ideal base to explore the grandeur of the Lake District. And Premier Inn Hotel Carlisle Central North is a grand place to stay, putting you within easy reach of the national park as well as the business and leisure facilities of the historic city centre. Whether you're strolling along Carlisle high street, or stomping along High Street Fell, there's plenty to distract you here. Some visitors come to buy livestock at the Harrison & Hetherington auction market, others to spend time on Hadrian's Wall. Every September there's the Tour of Britain cycle race too. Then it's time to unclip from the pedals and unwind back at the hotel, with our tasty restaurant and extra-comfy beds. Directions: Exit M6 (J44) onto the A7. There is a Premier Inn hotel located on this junction but Carlisle North is located 1 mile away on the A7 towards Carlisle.On the left, next to The Gosling Bridge Transport and local information: Carlisle Castle Historic Site Hadrian's Wall Historic Site Carlisle Golf Course Carlisle Train Station 2 miles ... more   less 
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