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“1st class hotel”

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Premier Inn Carlisle Central Hotel
Ranked #4 of 20 Hotels in Carlisle
Certificate of Excellence
Reviewed October 11, 2013

This was the first time i had stayed at a premier inn so i was not sure what it would be like the hotel is very good very clean the staff are smart there is a pub next door were you can get a meal if you wish.the town is easy to find from the hotel it is about 15mins walk from the hotel and about the same to the sands centre .Like i say this was the 1st time i had stayed at the hotel and i will give the hotel 100% for my stay i will use this hotel again

  • Stayed: October 2013, traveled with family
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Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded October 13, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this and you have enjoyed your first stay with Premier Inn.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay. I will pass on your kind comments regarding our level of service and our room cleanliness to the staff.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 - 482 of 720 reviews

Reviewed October 10, 2013

This was the usual Premier Inn standard. Friendly welcome. Clean room and bathroom. The restaurant was of a reasonable standard. Continental breakfast was good, but the cooked did not look very appealing. Friday night was chaos in the restaurant being very busy with all you can eat buffet. However, the staff managed to seat us and serve us from the general menu with little problem. They were all very friendly and helpful. Parking is very plentiful. Very well situated near the M6 junction and perfect for visiting Carlisle and Hadrian's Wall.
We had a slight problem in that the Cumbria Run was on the Sunday and the road leading from the hotel to the M6 and Carlisle was closed for about 2 hours in the morning.. We were not informed of this until we found a note pushed under our door that morning. It was a good job we are fairly early risers. I am sure some people got caught. We should have been informed the night before. But these things happen! Would recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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Thank micvic99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded October 13, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this with our friendly staff and clean rooms.

I am glad you received our letter regarding the Cumbrian run within enough time to depart the hotel, I apologise for the lack of notice as we were struggling to find out details on a weekend from the organisers of the run. Please be assured when the event is organised next year we will have the dates and details to inform the guest on arrival.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Friendly welcome on arrival, excellent service when requested extra milk,tea etc, room was clean and water was piping hot. Breakfast service in the morning was excellent. Food was fresh on the buffet and they happily made two lots of porridge for my partner.

  • Stayed: September 2013, traveled with friends
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Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded September 25, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this with our friendly staff, clean rooms and great food.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

Warm and friendly staff, comfortable room and good food from the attached restaurant. Stopped over on the way to Scotland's west highlands.
It was so clean, the bathrooms had that extra touch by having nice shower and hair wash and also hand wash instead of the small bars of soap often found in other hotels

  • Stayed: September 2013, traveled as a couple
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Thank Patricia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded September 22, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this with our warm and friendly staff and our clean and comfortable rooms.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay and I am pleased everything is up to the usual high standards.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013 via mobile

Stayed for 1 night. My room in an annex. Very quiet, comfy bed, plenty of space. Bathroom ok - crack in sink.

Restaurant on site is brewers fayre - dinner very average / cardboard tasting. But breakfast was very good.

  • Stayed: September 2013
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Thank whitestar27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded September 22, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this with our clean and comfortable rooms.

Thank you for your feedback about the crack in the bathroom sink, a new sink has just been delivered for room 308, which is possibly the room you stayed in. We will have this fitted within the next few days.

As the Restaurant and Premier Inn run as separate business now I will pass on and discuss your feedback for the Brewers Fayre with the General Manager of the Restaurant. Hopefully we can resolve these issues for your next visit.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

Nice hotel very clean however bed is to hard and the tv was pointing downwards on it's stand and couldn't adjust. Food not much good better to go too the toby just by tesco and they do a good breakfast too

  • Stayed: September 2013, traveled as a couple
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Thank Harvey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded September 20, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that you think our hotel is nice and clean.

I apologise that you felt the mattress in your room to be too hard for a comfortable nights sleep. Our Mattresses are only 2 years old, however we have already replaced a set amount due to this issue. Should you wish to discuss this matter further please do not hesitate to contact me on the sites telephone number 0871 527 8210. We can perhaps find out the room number of your stay and get this looked in to.

As we run as a separate business to the Brewers Fayre I will pass your comments about the food on to the Restaurant General Manager and he will look into this issue.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Good value for family stay over the summer. The children loved the buffet dinner and the selections for breakfast. Adults loved the full English breakfast included in the rate. Could have had a few more fresh options, but it was overall a great value.

  • Stayed: October 2012, traveled with family
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1  Thank offthewalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eilidh M, Premier Inn Team Leader at Premier Inn Carlisle Central Hotel, responded to this reviewResponded September 11, 2013

Dear Guest,

Thank you for your comments regarding your recent stay with us here at Carlisle Central Premier Inn. At Premier Inn we strive to provide an excellent service for all of our guests and I am pleased to hear that on this occasion we have achieved this with our great value for money in the hotel and adjoining Brewers Fayre.

Your feedback is very important to us and I would like to take the opportunity to thank you for taking the time to let us know about your stay.

We look forward to welcoming you back to Premier Inn Carlisle Central in the future.

Kind Regards,

Eilidh Moran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Carlisle Central Hotel

Address: Warwick Road, Carlisle CA1 2WF, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Carlisle
Price Range: $68 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Carlisle Central Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Why limit yourself to exploring just one country, when you can discover some fantastic destinations in two? Located on the border of England and Scotland, the Premier Inn Hotel Carlisle Central is the ideal base to explore all the attractions just waiting for you nearby. Start the day picking up some cool brands at Lanes Shopping Centre, or hotfoot it to the fascinating 900-year-old Carlisle Castle. Catch an exhibition at the Tullie House museum, a beautiful Jacobean building. Or throw your net a bit further to visit Hadrian's Wall. Then come back to Carlisle and enjoy a meal in our Brewers Fayre restaurant, plus a lovely comfy bed in your room. Important info: This hotel is situated next to a main road. Bedrooms are insulated to minimise noise. Directions: Situated on Warwick Road. Approx 1/2 mile from M6(J43) on A69. Next to the Lakeland Gate Brewers Fayre Transport and local information: Hadrian's Wall Centre Historic Site The Lanes Shopping Carlisle Train Station 1 mile ... more   less 
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Also Known As:
Premier Inn Carlisle Central Hotel Carlisle

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