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Ross M
Edinburgh, United Kingdom

Golf trip

Review of Ibis Carlisle
5.0 of 5 bubblesReviewed May 7, 2019
Hotel first class clean tidy very helpful staff buffet breakfast excellent plenty of choice and plenty food great deal for the cost of a night easy parking close to hotel well lit car park as well close to bars restaurants etc
Date of stay: May 2019
Trip type: Traveled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this review
Responded May 8, 2019
Thank you for your kind words, I am glad you enjoyed your stay, hopefully we will see you on your next golfing trip, Thanks Beverley
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,827)
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209 - 214 of 1,827 reviews
Reviewed May 6, 2019 via mobile

Went here for an overnight with my wife on a recent visit to carlisle and have to say it's an ok hotel the rooms are basic but spotless,breakfast is decent only problem I had was to pay by cash you need to pay the same again as a deposit never had this before,all in all its decent for the price and right in the city centre.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank wullp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this reviewResponded May 7, 2019

Thank you for your review, we hope to see you again on your next visit to Carlisle. Many Thanks Beverley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019

stayed here for one night.free parking in the carpark behind the hotel.staff checking us in very friendly and helpful answering any quieries we had.room basic but clean.bathroom was a large pod with a huge shower.kettle with tea and coffee in the room.also a hairdryer.breakfast plentiful with either a full english or continental.all in all an enjoyable stay

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank PaisleyBigcraig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this reviewResponded May 7, 2019

Thank you for your review, I am so glad you enjoyed your stay, we welcome you back on your next visit to Carlisle, Many Thanks Beverley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2019 via mobile

Checked in with Elena, on discovering we had inadvertently booked 2 non refundable rooms instead of 1, she arranged for breakfast to be included with our stay, an unexpected but welcome bonus.
Standard Ibis rooms and an ideal location for an overnight stay.
Breakfast was fresh when we attended, overall an excellent stay

Date of stay: April 2019
Trip type: Traveled as a couple
Thank IanA757
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this reviewResponded April 29, 2019

Thank you for your review, I am so pleased you enjoyed your stay and that Elena was able to assist you, I will pass your comments onto her, Hope to see you again in the future, Many Thanks Beverley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

Stayed for one night with my Wife and Son. Lovely clean family room. Wanted a disabled room with a third bed, but not possible. A bit sad in this day and age that you have to split a family with a wheelchair user if you want to stay at this hotel. We had to chose a family room and use the public hotel toilet. Maybe two rooms could be offered for the price of one until this is overcome?? That said the family room hand wash dispenser was empty, but we managed using shower gel. No room to reception phone, as you now have to have a ‘WhatsApp’ on your mobile to make a call or physical go down to talk to the reception? Great breakfast and pleasant helpful staff. Good location for the City/train/Lakes etc. Would stay again, but get up to speed Ibis!! and recognise that Disabled people have families, so don’t ‘discriminate them when they want to access your goods and services’ Make the reasonable adjustments! It’s the law! Thanks

Date of stay: April 2019
Trip type: Traveled with family
Thank Ripharper1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this reviewResponded April 25, 2019

Thank you for your review. I am pleased that for the most part you enjoyed your stay. Please accept my apology if you felt discriminated against, this was certainly not our intention. We fully comply with DDA and try our best to fore fill any request made to us by any guest. We can provide an additional 'Z-bed' in an accessible room however these are suitable for a child under 16. The Whats App system has been in our hotel for a few years now and appears to be going well, we do offer telephones in the accessible rooms. Please note all our facilities and services to all guests. I will forward your comments on to the relevant person and once again I am sorry you felt this way and I hope in the future you will give us opportunity to provide you with a hassle free stay. Many Thanks Beverley.

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Reviewed April 22, 2019

A central and comfortable hotel. Easy to reach by train or regional/national bus. Close to the shopping mall and restaurants, bars , cinemas, clubs, railway and bus stations are all within a five minute walk. There is a fine castle to explore, a cathedral, some superb museums. Excellent connections for daytrips to the Lake District.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank IriahVagabond1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beverley M, General Manager at Ibis Carlisle, responded to this reviewResponded April 23, 2019

Thank you for your review, I am glad you enjoyed your stay and I hope you had a nice Easter. Many Thanks Beverley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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