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“Nice Hotel”
Review of Cumbria Park Hotel

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Cumbria Park Hotel
Ranked #9 of 20 Hotels in Carlisle
Certificate of Excellence
Reviewed April 18, 2014

Got room as a Hotwire deal for one night stay in Carlisle. Staff were very friendly, food was good. Room was small and a bit dated, but still had a good nights sleep and good value, I would stay there again

  • Stayed: April 2014, traveled as a couple
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1  Thank Davelaw13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 23, 2014

Davelaw13,

I am pleased that the service received was of a high standard and that you enjoyed your stay. Hopefully when you stay next we will have completed our room renovations and you can see the difference, we are currently 75% of the way through.

Kindest Regards


Jessey Bal - Operation Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 - 542 of 684 reviews

Reviewed April 16, 2014

Second time staying ,never been disappointed will be staying again the next time I am in Carlisle. The car park is a bonus ,the room was an Executive and was spacious and well decorated, handy for the town centre only a 15 minute walk

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank 318David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 25, 2014

318David,

It's great to retain repeat business. Thank you for recently staying with us and also for taking the time to write a tripadvisor review. We are quite proud of the large car parking facilities we offer as with some of the city centre hotels struggle with limited space.

We've only just completed our executive room refurbishment and your feedback will be passed onto the maintenance team who have worked very hard on improving the standards of our rooms.

We look forward to greeting you for your third visit.

Kindest Regards


Jessey Bal - Operations Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

My wife and I stayed for two nights at the Cumbria Park Hotel on a bed and breakfast basis and found it very pleasant. The staff made us very welcome and our room was warm, comfortable, and quiet. My only minor complaint was that the continental breakfast was somewhat limited but, apart from that, everything was fine. We would certainly stay there again if we were coming to Carlisle as it would be hard to beat in terms of price, comfort and the friendliness of the staff

Room Tip: Stay in one of the rooms off Scotland Road
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  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 29, 2014

Mr G,

We are really pleased that you enjoyed your most recent stay. Thank you or your feedback regarding the continental options available. I shall be meeting with the Food & Beverage team later this week and shall bring it up on the agenda.

Kindest Regards


Jessey Bal - Operations Director

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Reviewed April 11, 2014

Booked a room over the internet was very pleased with the standard
of the room it was large and clean easy parking,i also ate in the restaurant the food was very reasonalbly priced and ver good a good large portion.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with this hotel
Thank Terence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 29, 2014

Terence G,

Thanks for the feedback. Interestingly we do need to speak to Chef about his portions being a little bit too large, but its difficult when the food looks and tastes so good.

Look forward to seeing you soon.


Kindest Regards


Jessey Bal - Operations Director

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Reviewed April 7, 2014

The customer service was impressive here. We had problems connecting to the Internet at about 9pm at night and it was dealt with quite promptly with no hesitation in providing the assistance to fix the issue. We were also a little late checking out (the front desk had to call us), even then we found them very friendly/pleasant. Rooms were cosy and clean for a good price too. We would stay here again.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank CelWillmott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 9, 2014

CelWillmott,

We are really pleased that you enjoyed your most recent stay. We do try really hard to provide positive guest experiences so its great to hear that the team looked after your needs.

Kindest Regards


Jessey Bal - Operations Director

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Reviewed April 6, 2014

The hotel is very clean and the staff really efficient and friendly. The room I was booked into was tiny...not at all like the rooms pictured on the website. There was a constant buzzing noise that I think was coming from the bar area. By about 11.30pm I could stand it no more so told the receptionist. I was immediately offered another room. The breakfast was good and plentiful. On balance, the hotel was pleasant (although slightly reminiscent of a well loved hotel sitcom from the late 70s) and the staff excellent.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with this hotel
Thank clarice1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 7, 2014

Clarice1970,

Thank you for taking the time to review your most recent stay with us. I apologise for any inconvenience caused by the noise that originally kept you up, i have asked maintenance to investigate. However, i 'm very pleased you reported it to reception and we were able to assist you.

Regarding the room pictures we do try to give a fair representative of the bedrooms on our website and other third party websites and don't usually get poor feedback on their size. As a 'hotel with character' we have varying sized rooms. However, most are on the large side.

I'm pleased however your overall stay was enjoyable and will take the positives out of the reference to the 'late 70's sitcom'. These being independent, full of character and throughly enjoyable.

Kindest Regards



Jessey Bal - Operations Director

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Reviewed April 5, 2014

Had a one night stay after theatre visit and room was clean and tidy and quiet, also had a meal at the hotel beforehand and the service was excellent, staff very friendly and the meal was really enjoyable. Will definitely be booking in for my next visit in June.

Room Tip: Standard rooms are perfect for short stay.
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  • Stayed: April 2014, traveled with friends
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Thank Lesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessey B, Operations Director at Cumbria Park Hotel, responded to this reviewResponded April 7, 2014

Lesley D,

Thanks for the great review, we are very glad you enjoyed your stay and the food. It looks as though our new Head Chef and menus are hitting the mark with our customers.

Looking forward to welcoming you back at the hotel. Hopefully when your back the gym will be up and running and you can give us some feedback on that.

Kindest Regards


Jessey Bal - Operations Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cumbria Park Hotel

Address: 32 Scotland Road, Carlisle CA3 9DG, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Carlisle
Price Range: $46 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cumbria Park Hotel 3*
Number of rooms: 54
Official Description (provided by the hotel):
The Cumbria Park Hotel is a privately owned hotel and has been established for over 40 years. Located 1.5 miles from the M6 J44 and a 10 minute walk from the town centre. We have a leisure club and 6 conferences rooms. The menu is a mix of modern and traditional. A warm, friendly atmosphere awaits you. ... more   less 
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Also Known As:
Carlisle Best Western
Best Western Carlisle

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