After parking in the car park do not be put off by the walk up Collier Lane to the front of the hotel. This is as bad as it gets.
Stayed here many years ago when it was the Station Hotel......here is an example of how to make a silk purse out of a sows ear. Reception is modern with a spacious bar off. Reception was extremely efficient even though the room was not ready , we were early.
The rooms are average size but very well decorated and well presented, free Wi Fi. Bed was very comfortable. There is no air conditioning so this room (on the first floor) was a little stuffy even with the window open.
Breakfast was average but became average + because of the excellent service from Lorna and the other girl (sorry I didn't get the name). They were just excellent but not intrusive. They had the knack of appearing just as you needed them.
Dinner....ate out in town on the first night but a distinct lack of good eateries in central Carlisle. Ate in on the second night and this was a real experience. Started with drinks in the bar and that was where the really good service started. A young bar man from Whitehaven who made you feel welcome and actually knew how to smile....what a change from the norm in the U.K. then onto dinner. The same room as breakfast but changed completely by the change in lighting. The same two girls as at breakfast and they had lost non of their enthusiasm as the day had worn on. Excellent service. The menu was not very exciting but adequate. This was more than made up for by superb quality of the food. My wife commented that it was the best main course she had had in an age. Very reasonably priced. Then back to the bar for liquor coffees to be greeted in the same friendly but not over the top manner. The coffees were extremely well made.
Check was simple and swift.
Will not hesitate to book this hotel again.
- Official Description (provided by the hotel):
- Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more less
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