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“Service, Service Service”

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Hallmark Hotel Carlisle
Ranked #17 of 20 Hotels in Carlisle
Ossett, United Kingdom
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Service, Service Service”
Reviewed August 17, 2013

After parking in the car park do not be put off by the walk up Collier Lane to the front of the hotel. This is as bad as it gets.
Stayed here many years ago when it was the Station Hotel......here is an example of how to make a silk purse out of a sows ear. Reception is modern with a spacious bar off. Reception was extremely efficient even though the room was not ready , we were early.
The rooms are average size but very well decorated and well presented, free Wi Fi. Bed was very comfortable. There is no air conditioning so this room (on the first floor) was a little stuffy even with the window open.
Breakfast was average but became average + because of the excellent service from Lorna and the other girl (sorry I didn't get the name). They were just excellent but not intrusive. They had the knack of appearing just as you needed them.
Dinner....ate out in town on the first night but a distinct lack of good eateries in central Carlisle. Ate in on the second night and this was a real experience. Started with drinks in the bar and that was where the really good service started. A young bar man from Whitehaven who made you feel welcome and actually knew how to smile....what a change from the norm in the U.K. then onto dinner. The same room as breakfast but changed completely by the change in lighting. The same two girls as at breakfast and they had lost non of their enthusiasm as the day had worn on. Excellent service. The menu was not very exciting but adequate. This was more than made up for by superb quality of the food. My wife commented that it was the best main course she had had in an age. Very reasonably priced. Then back to the bar for liquor coffees to be greeted in the same friendly but not over the top manner. The coffees were extremely well made.
Check was simple and swift.
Will not hesitate to book this hotel again.

Room Tip: We have only stayed the once but our room was 102 and was stuffy...maybe the higher floors would be...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas44_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 19, 2013
Thank you so much for your lovely review always nice to hear when out guests have enjoyed themselves with us. I was thrilled by your comments about the staff especially Laura she is a new member of the team and will be so happy when I pass these comments onto her.
Thank you once again and we very much look forward to seeing you again in the future.

Kind regards


Claire Flint
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
U.K.
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed August 16, 2013

Stayed here on a lovely Tuesday evening in August. The hotel has a nice appearance, with a modern feel at the entrance. It’s in a good location and the car park is handy. The receptionist wasn’t in the best of moods it seemed but not unfriendly just maybe a little busy. So we asked the bar man for a map of the city, he relied that they were behind reception and went back to his iphone. The downside on our visit was the room. Most of the area's away from the hotel lobby were a little shabby and our room was no exception. It was a little tired and worn around the edges and unfortunately dirty/dusty in places. Now I appreciate that the hotel is of a certain age but there are no excuses for some things (even the cups were dirty). The view wasn’t great either, a back alley and bins (which kept us awake early evening with the sound of chatting and smashing glass) we needed the window open as the room was so hot (no aircon) but the noise and the kitchen staff from the restaurant across the way peering in the room made us suffer the heat. I understand that not all rooms are going to be great or have the best view but it wasn’t cheap and we were told by a staff member that the hotel was only at 50% occupancy so why put us in the "bin" room???
Breakfast was really nice, one of the best I’ve had in a while and Carlisle is a lovely town and base to explore the lakes.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank durhamborntrveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 19, 2013
Many thanks for your review and my sincere apologies for the issues that you encountered. These will be looked into immediately by myself and appropriate actions taken to ensure that there can be no repeat of these in the future.
I am shocked by your comments regarding the 2 members of staff as you will see from numerous other reviews, this is not what we are used to hearing and I will deal with the two people personally.
Regarding the rooms, they have all been through a re decoration programme and are continually being upgraded, I will speak with the Head Housekeeper regarding your comments and again these will be dealt with as they are not our usual standard.
Your comment regarding the occupancy has thrown me a little as I have been through Augusts business and we have been near enough full every Tuesday evening as this is one of our busiest nights. The room that you booked was a standard double and that is what was allocated we do have executive rooms available at a small supplement charge which over look the front of the hotel, being in the City Centre you will appreciate that views can be limited unlike hotels overlooking a seafront or country side.
Once again thank you for your review and again my apologies, we do sincerely hope that you would re consider giving the hotel another chance in the future.

Yours sincerely


Claire Flint
General Manager
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Portugal
Level Contributor
442 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed August 14, 2013

First time in Carlisle for us, and we did the race package for Carlisle races with the hotel, which is fantastic value for money. The hotel is right next door to the station, and a short walk into town to all the bars etc. The staff were very friendly & helpful, room was fab, and very clean, and a great breakfast. Even though the room was right next door to the station, we thought it was very quiet - would definitely recommend this hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blueval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 15, 2013
Thank you for your lovely review and we are extremely happy that you enjoyed your stay with us. I hope that you enjoyed the races and had some luck, hopefully better than me, when I go I always seem to bet on the horses that don’t want to run!

Hopefully we will see you again in the future.

Kind regards


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 14, 2013

We visit Carlisle on a regular basis and have usually stayed at Premier Inns. We needed to visit on two occasions recently to move our mother into sheltered accommodation. Whilst Premier Inn is really good we have never got a room rate at their fantastic from £29 so we decided to look around and came up with the Hallmark at a similar rate except that it also included breakfast. It had really good reviews on here so although we knew the hotel from a bygone age (used to be the County) we had no idea it had been upgraded to the extent it has.

We had a fantastic room at the front - spacious, airy and tastefully decorated - all you could expect for an enjoyable stay. The staff in reception and in the dining room were really friendly and helpful and the breakfast quality was really good with a wide range on offer.

There is limited parking available but to be honest we only once had to pay to stay in the rail car park next door but the hotel discounts the cost so it was no big deal particularly considering it is a city centre hotel. It is very handy for a wide range of shops,restaurants and bars.

All in all very good value for money and if we can continue to get such good rates compared to Premier Inn we will continue to stay there on our return visits.

Room Tip: We like the front rooms overlooking the station square but be aware if you sleep with the windows op...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shuggie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 15, 2013
What a lovely review thank you so much I am thrilled that you enjoyed your stay with us. I will pass on all your comments to the team and I am extremely pleased that you will use us again in the future now, when staying in Carlisle.

Thank you again


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 12, 2013 via mobile

We live locally, but our house had been flooded and we were put in the Hallmark Carlisle for a week until we could move into our rental property all the staff were very welcoming and made our stay stress free! Our first night we ate in the Brasserie and our meal was beautiful and we got a great deal with 3 courses for just £18.50! Breakfast is amazing with a great selection if hot & cold buffet. The room was very spacious and comfortable and the best part was the location, just a short walk to work so we could leave the cars in the hotel car park! Thanks again to all the staff for a pleasant stay! They are a credit to the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Girloftheglobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 13, 2013
Thank you for your lovely review it was a pleasure having you to stay I only wish it was under different circumstances. I do hope that you have settled into your temporary accommodation and that your house does not take too long to sort out nothing worse but I am glad that you felt looked after whilst here.
I will pass on your comments to the team and we do hope to see you again under nicer circumstances in the future.

Take care and best wishes


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Workington, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 8, 2013

Stayed over Monday night after attending Carlisle races ladies night. Room was fabulous, bed was really comfortable, and the breakfast was great. This hotel has the best location in the city being right next to the train station, ideal when travelling from west of the county.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LyndseyLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 9, 2013
Thanks for your review glad you enjoyed your stay again with us, always nice to welcome returning guests. I hope you enjoyed your day at the races and we look forward to seeing you again soon.

Kind regards


Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twickenham, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 7, 2013

My mother and I stayed at the Hallmark, Carlisle, en route to Inverness. The hotel was right next to the station but there was very little noise. The twin room we had was on the first floor - very spacious with large single beds and a large bathroom. Plenty of storage space - hangers in the wardrobe.
Breakfast was great - good selection of cereals and fruit along with pastries and croissants. Cooked breakfast was plentiful with good quality ingredients - replenished frequently so everything was fresh.
Staff were professional and attentive - assistance offered with cases.
£90 for a twin room with Breakfast - well worth it.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrissyG24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, August 8, 2013
Thank you for your nice review we very much appreciate it, and I am glad that you enjoyed your stay. I will pass on all your comments to the team they will be thrilled by them. I do hope that you had a safe onward journey to Inverness and you and your Mother enjoyed the rest of your trip.
We look forward to seeing you again in the future next time you are passing by.

Kind regards


Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Carlisle

Property: Hallmark Hotel Carlisle
Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 20 Hotels in Carlisle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Official Description (provided by the hotel):
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more   less 
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