I visited for the first time as it was my sisters and brother in laws 40th birthday. A group of 17 was very much looking forward to the vening, but it was an evening to remember for all the wrong reasons!! We ordered our starters and they took 2hours to get to us and some arrived cold and we sent them back. they didn't all arrive at the same time. Whilst we were waiting the lady service us came back 3 times to check what some had ordered.. The waitress didn't appear to be able to take a large order. There was 5 family's in all in our party and we wanted separate bills and the waitress gave us numbers, which mine changed 3 times. In the end we decided to leave and not wait for our main meals because at 10pm after being there for 2.5 hrs, they hadn't even started cooking the meals. I was gutted for my sister and brother in law as it turned out to be a truely nightmare evening and not a happy birthday at all for them. We only paid for our drinks as we was not paying for cold food and some of us did not get our starters. I have NEVER experinced anything like this before and can't see myself wanting to return to Naka Thai, a truly bad and upsetting evening out.