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“Could be so much better”

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George Hotel of Colchester
Ranked #22 of 23 Hotels in Colchester
Reviewed July 12, 2013

Located bang in the centre of Colchester this hotel has so much untapped potential it's criminal!

Packed full of old world charm, including some lovely sloping floors, the front of the building screams character whilst the rear screams just about the complete opposite.

Turn off Colchester's high street just before you get to the hotel to find the car park hidden away, and don't forget to ask for a car-park pass (the staff don't appear to offer this automatically) or risk a large fine and wheel clamp.

Reception staff are adequate, whilst I can'r criticise them they certainly don't go the extra mile to be helpful. Rooms are accessed via a grand staircase but be warned all of the rooms have access up or down stairs.

Rooms contain the basics, tea/coffee, trouser press, TV etc. Air conditioning is present but I didn't use it. In my room the shower worked well, plenty of power and hot water. I booked through hotels.com and thought the rooms rates were reasonable and competitive.

Rooms and decor might be a little tired, but it doesn't really cause offence and bedsheets and towels are clean. My bed didn't suffer from some of the other comments I've read here, but it also wasn't the most comfortable bed I've slept in.

Service is friendly, and quick, and the breakfast was one of the best I've eaten recently, and dished up with quirky service.

If you want to stay centrally for one night in Colchester the George is fine. I couldn't say I'd like to stay there for longer, but perhaps there are better rooms to enjoy.

  • Stayed: July 2013, traveled on business
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Thank sparkdog15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 12, 2013

Myself and me partner stayed at the George hotel very recently and it was just as expected. Upon arrival I was very happily greeted and welcomed by the Wonderful Antony & Stacy they were both very helpful with a nothing is too much attitude. As we were new to the area the location of it was great centre of everything with the tourist office only being round the corner for more information. The room was clean and comftable and even had dinner in the restaurant that evening which was delicious. We would deffently return and I believe 100% you should see the place yourself before judging .

  • Stayed: July 2013
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Thank Adventurertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

The hotel is very well located in the centre of Colchester and is conveniently placed for a range of shops, attractions, bars, restaurants, etc.

It is a former 16th century coaching inn, and consequently, it has the considerable advantage of being an hotel with much character and history, along with individual rooms that make a refreshing change from the charmless and sometimes soulless edge-of-town hotels found in most locations and cities. Therefore, it is easy to see why some reviewers might rate this hotel highly because of its individuality and charm, whilst others might rate it less favourably for much the same reasons.

However, what is particularly interesting to note is that a number of previous reviewers of this hotel have commented on the diversity of the service levels that they have experienced from different members of staff, even those serving on the same shift and in the same area of the hotel, because that was exactly my experience too.

Some members of staff were friendly, helpful and keen to assist, whilst others seemed to have been schooled in the Basil Fawlty school of customer service, whereby every request seemed to be a nuisance and an inconvenience to them.

In the friendly and helpful category, I must single out Anthony, who is a superb ‘front of house’ representative, and who makes it his business to know and greet everyone who enters the hotel, and who also greets anyone who walks past whilst he is attending to guests enjoying refreshments on the pavement at the front of the hotel. Anthony is one of those people who always seems happy to help, and who is keen to look after the hotel’s guests and engage with them in a friendly manner.

It seems strange that a hotel which has such a shining example of positivity and good customer service within its team doesn’t use him as a role model for some of the other staff members, since not everyone shares Anthony’s sunny disposition and positive attitude.

As an example, seeking to obtain a drink after the main bar has closed for the night – which seems to occur at the whim of whomsoever is on duty at approximately 10.45 pm. each evening – can prove to be quite a challenge. Whilst the bar area remains available and accessible to guests, it is not manned, and nor can you select a drink from the bar after 10.45 / 11.00 pm., since from that time onwards, you have to choose from a very limited range of bottled drinks which are kept in a back room and based on my experience, take an inordinately long time to retrieve. Quite why a resident of the hotel cannot order another pint of the same beer that he has been drinking prior to 10.45 pm. is something of a mystery, and when I enquired why I couldn’t have a drink from the bar, rather than from the restricted range of bottled beers, I was advised that it was against the law to serve drinks from the bar, but seemingly entirely lawful to serve the more expensive bottled beers from the restricted list.

All in all, I enjoyed my stay at the hotel, and you could easily stay there and have a wonderful experience (if you only ever encountered Anthony and those of his colleagues with a similar attitude), but conversely, you could probably also stay there and have a wretched time given the inconsistent, hit-and-miss nature of the service.

  • Stayed: July 2013, traveled with family
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Thank JM1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

location is very good. cost of room was not worth it. stains on ceiling. carpet ripped. bath stained. bed very uncomfortable. lampshades dirty. not what i was expecting. breakfast staff and cleaners very friendly but other staff need to go on a course on how to smile!

  • Stayed: July 2013, traveled on business
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Thank karend656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

Poor old George. You know I really wanted to like this place. Expectations were very low and it really wouldn't have taken much effort to exceed them. Initial impressions were reasonable too, a decent sized rooms full of all the necessaries and more (an iron!). True the décor is a bit tired (the whole hotel is awash in a million shades of yellow) but it does have old world charm. The staff couldn't be more friendly and breakfast, à la carte, was perfectly serviceable.

The problem is that The George can't do the basics right and in light of that, even the most delightful period features won't beat the budget chain hotels.

The bath was old and chipped and dirty. Not a huge problem, you wouldn't want to sit in it but there's always the shower. Except there isn't. Water pressure is asthmatic and heat comes and goes without warning or reason.

Then there's the bed. You can feel every spring. I know them so intimately I could identify them from a lineup.

The excellent but noisy air conditioning isn't enough to lift the spirits. With a little investment, The George could be great, as it stands thought it's impossible to recommend.

Stayed: July 2013, traveled on business
Thank Psychogenic71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

The first night of a well deserved holiday and looking online I wanted a really nice hotel to stay in. Great location and pretty with lots of historical charm but oh dear me the rooms! Patched up carpets, cheap badly lain wooden floor in bathroom, stained bath tubs and sink, grouting on the tiles in vey bad shape, stained and marked walls ... Just very disappointing. I asked to change rooms and the very nice young lady at reception explained that the hotel had just been taken over and that eventually improvements would be made. I got a slightly better room. This hotel could be great but the Bespoke Group must spend some money here.

  • Stayed: July 2013
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Thank littlemissladybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013 via mobile

The hotel is great, central, with a car park and pleasant restaurant/bar.
Quite noisy... it sounded like water running round the system in my 4th floor room all night.
But overall lovely rooms and good breakfast.

  • Stayed: June 2013
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Thank Caroline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about George Hotel of Colchester

Address: 116 High Street, Colchester CO1 1TD, England
Location: United Kingdom > England > Essex > Colchester
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#4 Luxury Hotel in Colchester
Price Range: $72 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — George Hotel of Colchester 4*
Number of rooms: 47
Official Description (provided by the hotel):
The George Hotel the most iconic and oldest hotel set in the heart of Colchester, England's oldest city, right on the high street and approximately 100 yards from Colchester Castle. History resonates throughout the 500 year old coaching inn which is home to the stylish Courtyard Brasserie, serving excellent English a la carte dishes and daily specials, and the trendy coffee shop Cafe George. In the Heart of Historic Colchester The extensive medieval cellars, preserved behind glass, have remnants of Roman roads that once ran through the town and even the ashes left by the fires of Queen Boudicca's rampage in AD60 when she burned Colchester to the ground. Situated on Colchester High Street, among an array of shops, bars and restaurants, the hotel is ideal for exploring and visiting the many tourist attractions and cultural sites in the area and the rich heritage of East Anglia's beautiful countryside and coast. The Perfect Venue The charming high street hotel and its historic surroundings offer a great location for weddings, corporate events, overnight business travel, romantic getaways, golf weekends and memorable special events of all occasions. It features 47 spacious, individually decorated bedrooms equipped to a high standard, free WiFi throughout the facility and on-site parking free of charge. The George Hotel is ideally situated for both business and leisure guests, close to the A12 and A120, with excellent links to Stansted Airport and the Port of Harwich, as well as London's city centre (65km away) and Cambridge (63km). Outstanding Service Relaxation and quality services are guaranteed at the hotel which operates a 24-hour front desk offering a range of facilities including tour/ticket assistance and room service. We look forward to welcoming you for an enjoyable and memorable stay at one of Essex's most historic hotels. There is on site parking available. Car Parking charges apply. ... more   less 
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Also Known As:
Colchester George Hotel
George Hotel Colchester
George Colchester
George Hotel Of Colchester Essex

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