Freezin first night (it was warmer in the castle!), had to keep asking for a heater and a spare duvet. Booked a second nite as I was ill and was told the price included breakfast...but it didn't. Wasn't told that you can't get to the car park from the high street and reception not really sure how to describe how to get there. Free hair in the bowl of chips. Its a shame, cos the hotel has a lovely ambience, but is very run down.
Thanks go to Stacey though, who was really friendly and helpful!