My partner and I stayed here for one night (6-7 May 2011) to break up a long drive, having booked on lastminute.com. FInding it was straghtforward with a satnav (M18 then about five miles on local roads) but would probably be difficult without, and there was no problem parking. Then the fun began. We were waiting at reception for a good 7-8 minutes to check in, ringing the bell at regular intervals and asking every staff member who walked past (there weren't many) for help checking in.
Eventually we got our keys. The first room we were given reeked of tobacco smoke and my partner, who is asthmatic, couldn't stand it. So we rang reception for help ... and the phone just rang and rang. Eventually I had to get dressed again and walk to reception, and once again there was a ten-minute search of the building to find anyone. The lady was very apologetic: the hotel is all non-smoking, she explained, and so the previous occupant of our room must have been naughty. Still, I wasn't impressed that the cleaner missed it, of which more later. She moved us to another room. This one smelt a lot better, but the drain was completely blocked and the bath had filled up to knee level from the shower within seconds and wouldn't drain. Furthermore, there were no light bulbs in any of the wall lamps: presumably someone had nicked them, and again the cleaner who'd serviced the room had not noticed. Once again I phoned for help, got no reply and had to go down myself. Finally it was a case of third room lucky, but even then a noisy air conditioning split unit right outside the window kept me up for most of the night.
Finally, on the way to check out, the smoke mystery was solved. There, in the ground floor corridor, was the cleaner's cart, complete with an ashtray and a smouldering fag on top!
Unless you're on a VERY tight budget or want an authentic taste of Fawlty Towers, this is definitely a place to avoid. In fairness, the staff did do their best to try to solve the problems we encountered, once I'd managed to get hold of them, which was only with extreme difficulty. I also don't like the health and safety implications of the reception phone being unmanned, especially if a guest is trying to phone for help following an accident or medical emergency.
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- Also Known As:
- Brentwood Hotel Rotherham