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“Good Staff, mediocre build”

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Holiday Inn Rotherham-Sheffield M1, Jct. 33
Ranked #5 of 15 Hotels in Rotherham
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Staff, mediocre build”
3 of 5 bubbles Reviewed February 21, 2013

1 night on business.

Good points
1. Staff were great.
2. I smelt smoke outside my room and they immediately offered to move me,
3. The food was good for breakfast

Bad points.
1. The whole place was a bit dated.
2. I was stuck with a twin room, two single beds, too small, very very uncomfortable, and not made aware of this before my booking,
3. The dinner food was too chain pub like, not much nutritious options
4. The TV was advertising at me, I just wanted a simple TV option, It kept turning itself off.
5. The leisure pool was Full at peak times,
6. The pool was really dirty, as in the water, I'm not sure the water filtration is up to scratch.
7. the steam room as a little tub.

Basically if your business traveller and want to keep your head down, quietly, don't go to the gym at peak hours... heaving.

The staff are fantastic

I just had a few niggling problems, but would go again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGRROTH, General Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, March 1, 2013
Thanks for staying with us and taking the time to write a review. I am glad you found the staff fantastic and we have taken all your points on board and will address where we can.

I'm pleased you will return when back in the area. If you book a standard room you can get either a King or a Twin so select the King room if booking online rather than a Standard but please feel free to call the hotel and ask for Suzanne the next time you want to book and I’ll make sure you get a King.

The pool is usually crystal clear, we did at one point recently try a different chemical which we found had a higher sodium content than the usual, which we felt made the water look slightly cloudy, so we changed back immediately. I'm sure you'll find its good quality when you return. We test it every two hours and send off regular samples for laboratory tests and never have any problems.

We are having air conditioning installed very soon and all the bedrooms are being fully refurbished starting May, so although we try to ensure they are spotlessly clean and in good order, we will soon lose the dated look and we're very much looking forward to that.

We look forward to welcoming you back soon.
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585 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
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  • Any
English first
Mellieha, Malta
Level Contributor
158 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

We chose this hotel as a convenient base while we moved house. The reception staff were excellent throughout the stay, from swift and efficient check-in and check-out to faxing documents to ensure our contracts were exchanged on time. Restaurant staff were very friendly, although some of the male staff at dinner seemed to be out of their depth. Food was good at breakfast: coffee not stale, eggs freshly cooked and the mango lassi a tasty surprise. The evening meal was well presented and flavoursome, the wine list was more than adequate, and three of us ate and drank for less than £100.
On the down side, I am forced to agree with previous reviewers: the place is in need of an overhaul. Although we had an executive room, it was dark with lights only around the walls; one of the curtains wasn't fully attached, there were no bathrobes and the spare duvet was blood-stained. There is no convenient place to drop off heavy baggage near the front door either. The staff really do deserve a better environment.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff_and_Juls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGRROTH, General Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, March 1, 2013
Thanks for taking the time to write a review. I'm delighted you enjoyed your stay and found the staff friendly and breakfast and dinner of a good standard.

The rooms are all getting refurbished soon and the lighting is all being replaced so those really big family and executive rooms will be better lit with more lighting than there is currently. We will locate that spare duvet and destroy it if it is indeed blood stained.

I hope you're loving your new home and that the whole move went smoothly.

We hope to welcome you back if you every need to stay in Rotherham.
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Northampton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

Stayed one night due to its proximity to the Rotherham Football Club. Our room was spacious, immaculately clean and with everything we needed. A definite added bonus was the health club, which was particularly relaxing. Dinner in the evening was excellent, with a very good choice of food and all of the staff we met were very helpful. We were offered and accepted breakfast at a discount price. All in all, very enjoyable stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HELEN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGRROTH, General Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, March 1, 2013
Thank you for staying with us and taking the time to write such a lovely review.

I'm delighted you enjoyed your stay and it's great to hear you found the room spacious and immaculately clean. I'm pleased you managed to relax in our Leisure Club and found our food and beverage of a high standard.

We have a fantastic location, convenient for everything in Rotherham and with easy access into Sheffield, so we trust if you're visiting any the local area again we will have the opportunity to welcome you back again and look forward to it.
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Darlington, United Kingdom
Level Contributor
203 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
3 of 5 bubbles Reviewed February 13, 2013

I stayed here on business and booked the hotel due to its location being close to the M1,the hotel was easy to find and parking was close to reception.
The receptionist was friendly and check in was very fast, i was given what was classed as a superior room and directed to the lift.
The room was large and warm however the room and the rest of the hotel are in a serious state of disrepair, it is not just a lick of paint that is needed but a complete overhaul. This is one of the worst hotels i have ever stayed in and really lets down the holiday inn brand.
Everywhere i went in the hotel it was the same, tatty and run down.
However what saves this hotel is the staff, everyone i came in to contact with were excellent,the receptionist who also did check out the next day, the bar and dining staff, everyone was friendly and could not do enough for you.
It is a shame these people do not have a better hotel to work in, i would stay again the room was clean it is just that the hotel needs a major investment.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGRROTH, General Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, March 1, 2013
Thanks for choosing to stay with us and taking the time to write a review.

I'm pleased you found all the staff to be excellent and your room clean. We have many regular customers who stay with us because the staff are so fantastic and the hotel is clean and it has a lovely friendly feel.

We are delighted that we are soon to have complete refurbishment of all of our bedrooms, corridors, stairwells and some other public areas. This starts soon with air conditioning going into all bedrooms and then full refurbishment of every room starting in May.

We're all looking forward to it very much and we trust you will return if you’re back in the area so we can show you our more up to date look that will complement our fantastic team.
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rob140567
Level Contributor
98 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed February 13, 2013

Stayed one night on business and staff very helpful but the whole place is a bit of a dump. I was in room 312 which was meant to be an executive room but door was battered, wallpaper hanging off wall, bits of wall missing, beds knackered and lighting awful.

Not helped by poor cleaning with empty glass bottle under curtain and marks on loo.

i liked fact room had desk so i could work but lighting so bad i had to use a torch!

Once work done I went to bar and had a BLT which was foul, hotel in general run down with vending machines not working, fire appliances fallen off wall etc

returned to wall to listen to room next door talking all evening about their holiday (yes walls are that thin). Woken several times in night by road noise from duel carriage way and M1

Great staff and I only paid £110 but still feel over charged

Room Tip: Go to another hotel
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, February 28, 2013
Dear Rob B,

Thank you so much for taking the time to write a review about your recent stay with us. I am pleased that you find our staff helpful. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere apology for the shortcomings you experienced during your stay and if our hotel fell below your expectations n many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Leeds, United Kingdom
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed January 26, 2013

Booked room as I live in Leeds, for works Christmas do with free bar!
Christmas do was fun, bar and table staff were very welcoming, meal was average fair for the type of evening, but when there's a free bar the booze is the attraction
Pre booked the room, bargain as this included breakfast for two, think I paid £44, including use of pool
Twin room, the beds comfortable, room was clean and quiet 3rd floor at the back
The bathroom needs an upgrade, very old fashioned but the shower was adequate, still for £44 what do you expect, as we were late up and breakfast finishes at 11am the staff were still cheerful despite arriving at 10.40!
Definitely stay again

Room Tip: 3rd floor at the back quiet
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGRROTH, General Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, March 1, 2013
Thanks for taking the time to write us a nice review. I'm glad you enjoyed your works Christmas Party and found the hotel clean and good value for money.

We hope you choose us for your next Christmas Party or maybe something even sooner. We hold All Inclusive Parties on a few dates throughout the year too and we'd love to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, UK
Level Contributor
141 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed January 25, 2013

Stayed here on business in January. Very close to M1, rooms facing front suffer from noise from traffic on main A road - make sure to close windows! The hotel is tired looking however staff are friendly and helpful. Beds were very soft, bathroom needing revamped. I had a corporate rate which I thought was reasonable for what you get. Breakfast was okay but not that great.

Room Tip: Try for a room away from font of hotel away from noise
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Falkirkgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rotherham-Sheffield M1, Jct. 33, responded to this review, August 14, 2013
Dear Falkirkgirl,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rotherham-Sheffield M1, Jct. 33

Property: Holiday Inn Rotherham-Sheffield M1, Jct. 33
Address: West Bawtry Road, Rotherham S60 4NA, England (Formerly Courtyard by Marriott Rotherham)
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Rotherham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rotherham-Sheffield M1, Jct. 33 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Holiday Inn Rotherham-Sheffield M1, Jct.33 Is a modern hotel just off the M1 motorway conveniently located for Sheffield city centre Rotherham and Meadowhall Shopping Centre. As our guest, you'll be met with outstanding service, a spacious bedroom with ergonomic workspace, cotton linen and high-speed internet access. For breakfast or dinner the restaurant in the Holiday Inn tempts with international cuisine or choose the lounge where light meals are served throughout the day where wireless internet access is available. The hotel also boasts a superb refurbished leisure club, with large 17.5 Metre indoor pool, spa, steam, sauna and gym . For Rotherham conferences the Holiday Inn Rotherham Sheffield M1, Jct.33 Offers 11 well-designed, air-conditioned Meeting rooms filled with natural daylight, accommodating up to 250 delegates with a large car park for up to 260 cars. Near to attractions such as the Peak District National Park, Chatsworth House, Ponds Forge, Hallam FM Arena, Don Valley Stadium, Magna Science Adventure Centre and near to the many business parks in the Sheffield region, the Holiday Inn Rotherham-Sheffield M1, Jct.33 Is the perfect choice for business or leisure. Planning a wedding or special event in Rotherham? Call now for information about our amazing packages. Want to get fit? Join our leisure club now! ... more   less 
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Also Known As:
Holiday Inn Rotherham-Sheffield m1, Jct. 33 Hotel Rotherham
Rotherham Holiday Inn

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