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“Great rooms, Food ?????”

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Best Western Consort Hotel
Ranked #9 of 15 Hotels in Rotherham
Reviewed July 17, 2012

The room was as spacious and well appointed as many 4 star and some 5 star I have stayed in. Check in was easy and the staff friendly.
They must however do something about the food. Serving frozen chips is not hard for a "chef". Cook first in fryer for 4 mins on 130 deg then a couple of minutes on 190 deg hey presto crispy chips not the wet white ones I had. Breakfast was perfectly fine except the ordered toast did not arrive.
This is a great value hotel and with just a bit more training and attention to detail would make it a real find that I would not hesitate to use again.

  • Stayed: June 2012, traveled on business
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Thank jack h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 - 313 of 333 reviews

Reviewed April 30, 2012

I stayed here for two nights during April 2012 while on a contract. This hotel really is a mixed bag, let's start with the good points.
The room was excellent, clean and well equipped. The bed was very comfortable and the bathroom spacious. Aircon, tea/coffee facility, large tv, trouser press were are present and correct.

Throughout my stay, I found the hotel staff to be friendly and generally helpful.

I took breakfast on the sunday morning and the quality of food and service were generally good.

Now for the not-so-good issues
1. The c1980s curtains in my room were bizarre and not in keeping with the otherwise restful decor.
2. The hotel is in a rather poor area, I didn't experience any problems but it's on a main road on the edge of housing estate. Not a problem if you have a car.
3. As others have pointed out, the hotel suffers from variable service. The receptionist advised me that the restaurant was full as the hotel was hosting wedding receptions etc. Denying a customer an evening meal is unforgivable for any respectable hotel and shows a complete lack of business acumen and forward planning by management. The receptionist could have offered room service or directions to another restaurant, but didn't.
4. As I mentioned earlier, the staff were generally friendly and helpful, but I felt the overall welcome was a little lukewarm. During my two day stay, only one member of staff called me 'sir' and I think this is where the problem lies, I felt more of a nuisance than a potential repeat customer.
5. For reasons of good hygiene, tongs should be provided for the pastry selection at the breakfast self-service bar.

Location aside, addressing these points would help rid the hotel of it's slightly provincial feel. The large external adverts promoting low cost wedding parties really don't help - it cheapens the BW brand.

Would I stay here again, yes I would because the standard of accommodation still represents good value for money.

Room Tip: If you're looking to eat in the hotel restaurant, book a table in advance or you may be disappo...
  • Stayed: April 2012, traveled on business
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1  Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

we stayed at the consort on sat 14th apr,excellent room really comfortable bed .the staff were great,helpful , friendly and informative at all times. breakfast was excellent thanks again

Room Tip: room 209 was fine
  • Stayed: April 2012, traveled on business
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Thank kohn57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

I have stayed in a number of Best Western Hotels with business and socially and this is one of the best hotels i have stayed in. The staff were helpful and the rooms i stayed in room 211 was out of this world!. Food in the restaurent was to a high standard, and value for money especially when book as part of a DB&B package and was open to anything off the menu. I would highly recommend this hotel and will certainly use again.Only improvment would be a lift but thats only cos i am lazy!
Well done!!

Room Tip: room 211!!
  • Stayed: February 2012, traveled on business
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Thank jane a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConsort, General Manager at Best Western Consort Hotel, responded to this reviewResponded February 3, 2012

Thank you for your positive feedback, its great for the all team to hear such positive feedback. Thank you.
We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2011

Another great room although not as big as the last one I stayed in but great size for a standard room. I think I got a free upgrade last time :). Wifi is much better and more reliable it dropped out twice last time and they seem to have got that sorted. Breakfast was a great start to the day, followed by a friendly checkout. All in all a great stay in Yorkshire.

  • Stayed: November 2011
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Thank Phil1134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

What a fantastic place. Booked an evening out to see Bootleggers & disco on the 18th Nov 2011 and it was amazing. The venue was fully booked. We accompanied my friends birthday and celebrated my Grandma's 80th. Very friendly staff and the service was 100% perfect. The whole evening cost £22.50 pp which included a two course meal which was the Christmas option, I opted for Turkey and the trimmings followed with Lemon Cheesecake and there was more than enough to go round the table and very filling, compliments to the chef food was beautiful.The evening started with a little disco dancing until Bootleggers came on stage and they were brilliant highly recommend booking to see them. It's so lovely and clean and tables are cleared away quite quickly. This isn't our first visit and it won't be the last

  • Stayed: November 2011, traveled with friends
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Thank teresabamforth07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2011

First I got a room in which AC & tap are not working. Reflect how poor is the maintenance staff. They promptly changed me into the executive room as a compensation. Room size is huge & bed is a king size one which is obviously comfortable. Obviously the toilet is also a huge one. 2 basins,1 bath tub & 1 shower panel. Not really a bad deal for 36 pounds with B&B. Not much to do in the hotel as it is located in a very quiet place. Overall stay is good.

  • Stayed: September 2011, traveled on business
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Thank anir2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Consort Hotel

Address: Brampton Road | Thurcroft, Rotherham S66 9JA, England
Location: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Rotherham
Price Range: $50 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Consort Hotel 3*
Number of rooms: 27
Official Description (provided by the hotel):
Conveniently just 5 minutes from Junction 1 off the M18 and a stone’s throw from the M1 and A1, this hotel is ideal for exploring South Yorkshire and includes free Wi-Fi and parking. It’s their keen eye for quality that really makes this modern hotel stand out from the competition. Committed to providing matchless hospitality with a friendly yet professional service, even the smallest of details is dutifully attended to. What’s more, it’s both convenient and easily accessible making it a perfect home-from-home for those seeking to explore the surrounding area.Individually decorated and furnished, each of the 27 en-suite guestrooms are both comfortable and well-appointed. Every room also comes fully-equipped with all the luxuries that the modern traveller would expect, including free Wi-Fi, flat-screen TV, 24-hour room service and tea and coffee making facilities. Whether staying for business or leisure there are accommodation options to meet all needs, including Classic Double or Twin rooms, spacious Superior Rooms or family-friendly Suites.Specialising in a selection of tasty British favourites, the restaurant offers a range of dining options with something to suit all tastes and dietary requirements. Taking great pride in the quality of their food, they endeavour to use locally sourced produce and ingredients wherever possible.With its accessible location, great service and excellent facilities the Hotel is an ideal meeting and conference venue. It offers a variety of well-equipped and flexible meeting rooms all of which benefit from natural daylight and the attention of the Hotel’s professional and dedicated conference staff.The Hotel is located in the town of Rotherham, just a 5 minute drive from Junction 1 off the M18, and within easy reach of the M1 and A1. What’s more it also provides plenty of free on-site parking. The city of Sheffield is just over 20 minutes away as is Doncaster and both offer excellent transport links to the rest of the country. There is also a local train station at Rotherham, just a 10 minute taxi ride from the Hotel. For those flying in, it’s a 50 minute drive to East Midlands International Airport.With a central location in the heart of South Yorkshire, the Best Western Consort Hotel is ideally placed for trips to Rotherham, Sheffield and Doncaster. There are plenty of great attractions to be found in the surrounding area and visitors will never be short of something to do. Engage in a spot of retail therapy at Meadowhall indoor shopping centre, enjoy world-class music, comedy and more at Sheffield’s Motorcross Arena or try your luck at Doncaster Racecourse. For family fun there’s the MAGNA Science Adventure Centre, thrilling watersports at Rother Valley Country Park and ice-skating and swimming at Doncaster Dome leisure centre. The scenic beauty of the Peak District National Park is also within easy reach and offers unparalleled opportunities for those wishing to experience the great outdoors. ... more   less 
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Also Known As:
Best Western Rotherham
Rotherham Best Western

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