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“Never again!”

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Holiday Inn Express Rotherham-North
Ranked #4 of 15 Hotels in Rotherham
Wymondham, United Kingdom
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Never again!”
Reviewed June 5, 2013

On the positive side the hotel was clean, well decorated and the staff were friendly. The room was pleasant, comfortable, temperature adjustable, there was even a choice of soft or firm pillows and the black out blinds were very effective.

On the negative side the food was awful. There was a very long wait for the food even though the restaurant wasn’t busy. It was a very limited menu (looked like it was all bought in rather than prepared fresh). The portions were tiny, it was bland and it lacked the things that would have made it a meal e.g. vegetables or the poppadoms it said you would get in the menu!
Other people in my group experienced other problems with the food.

I was allocated a bedroom very close to the road / roundabout. It was noisy and I slept poorly.

I booked an alarm call that either didn’t come (most likely) or I didn’t hear (possible but unlikely given that I seemed to be awake most of the time). This meant that I was late for my meeting and I didn’t have time for breakfast. Not a good start to the day.

Room Tip: Take a pair of ear plugs and eat out.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacquie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Rotherham-North, responded to this review, June 20, 2013
Dear Jacquie W,

Thank you for your comments as we are constantly working on improving our product and am extremely disappointed that your stay was not up to your expectations. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • French first
  • Italian first
  • Polish first
  • Any
English first
wallsend
Level 5 Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 26, 2013

It is much nicer than some 4star hotels we have stayed in. Immaculately clean public areas and rooms this hotel is light and airy with windows on the corridors which flood them with natural light. The welcome was friendly and we were checked in within minutes. The room was spotless with modern, comfortable furnishings and comfy beds. A walk in shower rather than a shower over the bath was a bonus as my travelling companion is a bit unsteady on his feet? Controllable air conditioning meant we could have the room nice and cool. Breakfast this morning was delicious, sausages, beans, scrambled eggs, toast, fresh fruit, cereals, yogurts and pastries on offer as well as all the usual drinks. The chef was out of the kitchen every few minutes making sure supplies were well topped up. Have to say we were completely impressed by this hotel and for the price we paid for the room it was a complete bargain. Well done to everyone and thank you so much

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debsnbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this review, July 5, 2013
Dear Valued Guest,

The Team and I would like to thank you for your recent stay at the hotel and the fantastic review you have written.

To be compared as better than some four star hotels is an honour, and it makes us proud as a team.

I do hope we get the pleasure of inviting you back to our hotel soon, and if there is anything further we can assist you with please do not hesitate to contact a member of the team who will be happy to help.

Kind Regards

Lisa Sutcliffe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 25, 2013

This is a fairly newly build hotel in a new residential area. When we visited it had new built homes and developments adjacent but I would still suggestion it was rural as there was still plenty of greenery and space.

There was ample parking and a Aldi directly opposite which I thought handy especially as I had young children with me.

The hotel itself was fresh, bright and also very clean.

Upon arrival we were greeted by David, who couldn't help having another fork full of his diner before he came from the back office to the reception desk. Still he was very pleasant, took my details before giving me my room key.

The room was nice and spacious, the bed was comfortable and there was a choice of soft to firm pillows on the bed. the bathroom was also a good size although it was a shame their wasnt a heated towel rail nor when the bathroom steamed was the mirror anti fogging, but I guess it is only 3 stars.

Breakfast was excellent. Lots of choice. The kids loved it. The only problem was the lack of staff. On the Saturday morning there was only one waitress and on the Sundays before checkout there was only two members of staff but a lot more guests and so tables were shared by guests, people had to wait for tables to be cleared until the receptionist had to come and lend a hand.

Over all the staff were very nice. We did have to pick up an iron and ironing board from reception as we were told it's policy that this is not brought up to the rooms.... but again every menber of staff were very plesent and friendly.

With the building being new there were no complaints there.
When booking we got a deal online. This was actually a secret hotel so it was value for money. i went with my wife and 2 children one of which is under 1 year. There isnt much to keep them entertained but I would stay there again and would highly recommend the hotel also.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this review, July 14, 2013
Dear Valued Guest,

I would like to thank you for your visit to the Holiday Inn Express Rotherham North and for taking the time to complete this review.

I am delighted that you and your family found our rooms accommodating and our breakfast quality and choices a high standard.

Your comments are highly valued and areas of concern will be highlighted with the relevant team members.

We look forward to welcoming you all back in the near future.

Kind Regards

Lisa Sutcliffe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 23, 2013

Stayed here for long weekend coach trip,very clean has had a recent referb.staff very friendly and helpful,and unlike other trips we were allowed to eat in the main restaurant rather than a back room.Massive bed and shower.

Room Tip: Stayed on the 3rd floor,very quiet,two lifts.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamandgra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this review, July 8, 2013
Dear Valued Guest,

Thank you for taking the time to complete such a positive review regarding your recent coach trip to the hotel.

I am delighted that your interactions with our staff members were favourable, and that your enjoyed having the use of our Great Room for meals.

We hope to have the chance to welcome you to the hotel again in the near future.

Kind Regards
Lisa Sutcliffe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 7, 2013

Stayed here for just a random night with the boyfriend. It is a lovely hotel, with friendly staff.
The room was spotlessly clean and a comfy bed. They even give you a choice of 'firm' or 'soft' pillows!!
The room was really warm when we got in but put the air conditioning on easily enough and it kept us cool all night.
There was no noise from outside or other people staying in the rooms around us.
It's the perfect location for a stroll around the lake in the sunset or for a lovely meal and drinks at the Bluebell pub just down the road.
Would definitely stay again, thank you!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NapaGirls2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this review, July 8, 2013
Dear Valued Guest,

We would like to thank you for taking the time to complete such a fantastic review about your stay at the Holiday Inn Express Rotherham North.

Myself and the team were extremely pleased to read of your satisfaction, such positive comments mean a lot to us.

We look forward to welcoming the both of you back to the hotel soon.

Kind Regards

Lisa Sutcliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wicklow, Ireland
Level 5 Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 25, 2013

Hotel situated beside an Aldi supermarket. Free car parking. Check in was quick and efficient. Hotel has a nice new and fresh look to it. Pleasantly surprised by standard of bedroom. Big comfortable bed, flat screen tv and plenty of space in the room. Free tea and coffee in room. Bathroom has a huge standing shower with great shower head on it. The only negative comment I have is the doors on the room and bathroom are very loud banging when closing, and you can easily hear doors closing out on the corridor from within your own room. Free breakfast was sufficient and somewhat tasty.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKF2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowestoft, Suffolk
Level 4 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 22, 2013

I stayed here overnight on a business trip and found the hotel to be of a pretty high standard.
Everything seemed simple and straight forward, check-in requiring a simple confirmation of details, handed a key card and directed to my room.
The rooms are all very well done out, spotlessly clean, typical neutral coloured hotel style with bedside tables & lamps, tea/coffee making facilities, flat screen TV with free-view channels, hand soap and body wash provided in the bathroom. The beds were really comfortable with nice plump pillows and duvet covers. There is also adjustable heating/air con in each room so you can set the temperature to the perfect level as well as free wifi throughout the entire hotel.
The bar and restaurant area were very clean and smart, providing a large range of alcoholic, non-alcoholic drinks, all be it at slightly inflated prices as you would expect from a hotel bar.
The restaurant menu selection was a little limited with only a few starters, main courses and desserts to choose from.
The pub situated next to the hotel apparently is the best (and cheaper) place to eat and drink but as my company had paid for the meal I had to eat at the hotel.
The food however was pretty good quality and reasonable sized portions.
A busy main road runs beside the hotel, so depending on what side your room is will depend on what noise you hear. That said I was on the road side and the traffic noise was minimal - I had a fantastic nights sleep.
The complimentary self service buffet breakfast in the morning was excellent, with everything from cereals, toast, croissants, fruit, yoghurt, fruit juice, tea & coffee etc. There is also hot food which consisted of scrambled eggs, sausages & beans. So if your expecting a full English you will be a little disappointed, but the food was superb and plentiful - more than enough to gear you up for a hard days work in a board room.
I found all the staff to be polite, professional and friendly at all times and willing to help whenever possible.
Its clear that the hotel is more geared towards business travellers, especially given the location near to a large business park and the facilities the hotel provides, but that is by no means a bad thing if you are visiting the area for pleasure. The pub next door offers a less formal drinking/dining experience, the free wifi isn't just a benefit to business travellers alone and with breakfast included in the room price I would just as happily stay here for pleasure.

Room Tip: If you are very sensitive to noise, request a room away from the road as they will be much quieter...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJDefusion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Rotherham-North

Property: Holiday Inn Express Rotherham-North
Address: Express Park Manvers Way | Wath-upon-Dearne, Rotherham S63 7EQ, England (Formerly Park Inn by Radisson Rotherham)
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Rotherham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Rotherham-North 3*
Number of rooms: 130
Official Description (provided by the hotel):
This Rotherham hotel boasts a prime location within the Manvers business area, situated along the borders of Rotherham, Sheffield, Barnsley and Doncaster. Offering modern, convenient accommodation for business and leisure travellers, this hotel houses 130 rooms with first-class amenities like Free high-speed, wireless Internet access and flat-screen televisions. Guests can dine at the casual RBG Bar & Grill, relax in the comfortable lounge and unwind with complimentary access to the fitness centre, sauna and steam room at the hotel. Rotherham events are easy to plan with the hotel's experienced team. ... more   less 
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Also Known As:
Park Inn By Radisson Rotherham Hotel Rotherham

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