We booked The Royal having heard a lot about it over the years from family who live locally, so nturally when we needed to visit for a night this was the first hotel we thought of. We made booking a few days before our arrival and on making the boking we were told that they had a coach party arriving that day so they were working out which rooms would be allocated to the party and they would call us back to continue our booking. After a couple of hours this had not happened so we called back, the staff were appologetic and made the booking, we were not given a choice of rooms and were told that our room would be on the lower ground floor, There was no mention of the lower ground floor on the website except in the room prices.
Unfortunately between making the booking and arriving at the hotel i was restricted to using crutches, We assumed that the room would be easily accessible on crutches (only a few steps to negotiate) as the website had mentinned a lift and only 2 steps to access the ground floor rooms. On our arrival the receptionist booked us in and then as she directed us to our room informed us that the was a set of stairs to go down and she hoped i would be ok on the stairs. there was not suggestion of a room change and no appology, if i had known this i would have contacted them ahead and requested a different room but there had been no mention of stairs and we had only been informed of the room location rather than given an option, this left us thinking that this was one of the only rooms left.
Our room was down a whole flight of stairs but i managed as there was no other option, on getting to our room we were greeted with a smell of damp, the room itself was basic, the bed linen was clean and so were the towels provided. The furniture was mismatched and the draws on the bedside tables were all broken. the double bed was in fact two singles pushed together, the headboards were not attached and had been left leaning against the wall, may aswell have not been there!! I soon realised why they had been left there...to cover up the mould marks on the wall behind the bed and the spiders behind the bed.
The room was an ok size, it fited in the bed(s), two bedside tables, a chest of draws and a wardrobe, however there wasn't anywhere to put our case and bags and no chair which would have been greatly received having struggled down the stairs!!
The bathroom was small but had everything in it, again there were mould and marks on the celing where there had obviously been a leak. the shower leaked water onto the floor when in use but wasa strong shower.
The view from our room and bathroom was that of a wall and air conditioning unit, and every now and then staff would walk past or stand and chat outside, this was discovered whilst using the toilet, embarrassing! Due to the damp smell we had the window open during the time we spent in the room but this did not help as we often got the smell of the hotel drains coming in!! Needless to say we spent very little time in the room.
The reception and bar were fine, the money seems to have been invested in these rooms, the staff were good but were run off their feet...during our stay the receptionist was working the reception AND the bar on her own.
We had a meal in the Bollywood bar and grill, the meal was delicious and the staff were very attentive, the price was also reasonable but the furniture could do with some TLC or just some stain remover!
All in all, not an ideal night away but the hotel served it purpose, a bed for the night.
The hotel has so much potential, its a lovely building in an ideal location in Skegness, its just very dated and run down. I wont be returning in a rush!
- Official Description (provided by the hotel):
- The Royal Renaissance Hotel is a lovingly restored elegant Victorian Hotel situated within it's own grounds in Skegness, Lincolnshire, with spectacular landscaped gardens and breathtaking sea views. A private family run hotel with caring and professional service from the moment you arrive, ensuring that you will visit Skegness and The Royal Renaissance Hotel time and time again. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Skegness
- Royal Hotel Skegness
- Skegness Renaissance