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“Overbooking on tourers!”

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Southview Leisure Park - Park Resorts
Certificate of Excellence
Reviewed February 23, 2013 via mobile

We booked our holiday to go in our own tourer but received a call later explaining they had over booked so offered us a stay in one of there own caravans.at first was not sure weather to take it as we did want to go in our own but we decided to go in end.well we were over the moon on the arrival to the caravan it's was absolutely lovely couldn't av asked for anymore the caravan was very high spec we had a lovely time would deffinately book to go again.

  • Stayed: September 2012
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1  Thank Rachcarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 13, 2013

Firstly, I would like to apologise for the confusion regarding your original booking. As you are aware we are a very popular Holiday Park and we pride ourselves on our service so I am very sorry about any inconvenience it may have caused at the time. I am very grateful for your kind words and feedback regarding your stay and I am really happy that we could make your stay with us a good one. We look forward to hopefully seeing you again soon.

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1,503 - 1,509 of 1,725 reviews

Reviewed February 15, 2013

stayed for 2 nights with our 2 children,first impressions from outside were amazing,lovely lake,and entrace,reception staff were very friendly,given roon key straight away,room was of average size with 2 double beds,was very clean,and had a lovely view,nice and toastie warm,but only had 2 cups so had to ask for more,we had a lovely stay only downside was that the walls are too thin,we could even hear next door stirring their cups of tea!!! saying that we would most definatly stay again,breakfast was plenty full and staff also excellent

  • Stayed: February 2013, traveled with family
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Thank macie2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 13, 2013

Thank you for taking the time to leave a review on Tripadvisor. I would like to thank you for your feedback on your stay with us. I am very happy that you enjoyed your stay with us and the couple of little issues didn’t spoil your time with the family. We hope to see you again soon.

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Reviewed January 29, 2013

Just back from a weekend trip to Southview and not bee dissapointed. The room was very clean and everything worked as it should. Despite the winter weather outside, we were very warm which included the reception and dinning areas. The food was very good at breakfast and evening meal so give it a try. This was our 2nd stay in the hotel and would return again.

Room Tip: If going for a family room, ask for one without a link door to an adjacent room. Could hear our neig...
See more room tips
  • Stayed: January 2013, traveled with family
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Thank renrag57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 13, 2013

I would like to thank you very much for your kind words and we are very happy that you have had a couple of nice stays with us. We hope to see you again soon.

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Reviewed January 24, 2013

The kids shows were great, and the park grounds were kept in very good condition. We only stayed for three days, and enjoyed our stay despite the poor quality of food, this is an area that really needs to be addressed. The caravan was in good clean condition although they might benefit from a few upgrades like the cooking utensils which were a bit shabby.

I would only go back if the quality of the food improved, both in portion size and choice. Also just a minor consideration was that we could have benefited from a mirror!

Stayed: August 2012, traveled with family
Thank Theo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 14, 2013

Hello Theo and thank you for your feedback. I am very happy that you enjoyed your stay with us. We have invested a lot into improving our menu and offers for the park this year and we have a fantastic selection for 2013. We do check our cutlery and inventory at every check in/change over therefore the quality should be good. Having said that I take your comments on board and will pass them on to the accommodation team for future reference to ensure this is not repeated. Each caravan should come with mirrors and this was a surprise to me but I will also look into it to ensure that this also isn’t repeated. Thank you very much for your feedback and I hope you give us another visit this year and come and try the new menu.

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Reviewed January 14, 2013

Nice area good clubs. Drinks maybe a little over priced. Just outside skegness however a bus will come in to the park and it takes you into skegness. Kids shows on at night. Amusement arcade. Swimming pool etc and gym.

  • Stayed: August 2012, traveled with family
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1  Thank papylon009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 19, 2013

Thank you very much for taking the time to leave a review on Tripadvisor. I’m happy to hear that you enjoyed your stay. I am pleased to inform you that Park Resorts has just negotiated a fantastic new deal with a new brewery and we have changed some products. This means that there has not been any increase in various products including draught beers and cider. In fact some of these are up to 30p cheaper than last year. Once again thanks very much for your comments and we hope to see you again soon.

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Reviewed January 14, 2013

The caravan was a 2012 model. You would expect this to be clean and look modern. However nothing could be further from the truth.

All surfaces were covered in grime, the sinks, the mirrors the floors were disgusting. All the cutlery was very old and covered in stains. It looked like someone had been digging in the garden with them. Underneath the bin liner in the bin was old food. And the frying pan was covered in old grease it had turned black.

We booked for a 5 day holiday but my son developed severe diarrhea. We had to leave on the 4th day and he developed a severe sickness bug the next day.

This was due to basic sanitary steps not followed by the park. All the toilets on the park not only looked filthy but the odour was disgusting. The swimming pool was awful, the changing rooms were dirty and there was a scum covering the water in the pool. I took my kids swimming once and never took them again. I was hoping to go on holiday with my partner and children to have a relaxing time. I didn’t expect to go on holiday for one of them to be poorly. I couldn’t wait to get back to work.

The only thing I can say positive about the park is that the grounds are kept immaculate. The hedges are cut nice, the grass is kept short. On first impressions it looks the business. It’s a shame the park doesn’t have the same standards in regards to hygiene.

All the information above was told to the reception staff before we left, I have completed a survey that was sent to me by Park Resorts but I still haven’t received an explanation or apology. As they have not contacted me to resolve my complaint I have left my honest review which is based on facts and not my personal opinion.

  • Stayed: October 2012, traveled with family
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2  Thank Bushking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 19, 2013

Firstly please accept my sincere apologies for the delay in this response. Secondly, I am very disappointed that your stay with us was poor as we pride ourselves on providing fantastic services and facilities. Having said that I would like the opportunity to investigate this further so could you please contact the park at Debbie.lindop@park-resorts.com and provide us with your booking reference number so that I can look into this matter further. Your comments have been taken very seriously and I will complete a full investigation. On a lighter note, I would like to inform you that we have just had a £1m investment into our Swimming pool and changing area therefore the quality will be improving. Thank you for your comments regarding the landscaping and grounds which I will pass on to the maintenance and grounds team.

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Reviewed January 2, 2013

lovely place to stay been here 3 times and also have family on the site most of the year, although the last 2 visits we have seen the food in the restaurant start to get worst i.e. small portions, poorly cooked, expensive for food quality and little choice this is a big issue as we wouldn’t want to be travelling too far to get a decent meal

The last caravan was a gold plus so was very nice in a nice location at the back of the site in sunset

Entertainment is ok although same show as previous year and poor sound quality on mayhem madness

I will return to this park when we hear the food is up to scratch

  • Stayed: September 2012, traveled with family
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3  Thank Dan_H_1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Southview Leisure Park - Park Resorts, responded to this reviewResponded March 19, 2013

Firstly I would like to thank you for taking the time to provide your feedback. I would like to inform you of some very important changes this year at Southview. We have invested into improving the menu selection and quality and I am very happy to announce that we have a brand new menu this year and it is looking fantastic and very reasonably priced. Also, we have a new Entertainment and Sports & Leisure package which will have lots of fantastic new activities for the family (see new Park Resorts Brochure). I have taken your comments on board and I will pass them on to the team to ensure that these new activities and menus are the best they can be this season. I hope you will come and give us another look.

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Additional Information about Southview Leisure Park - Park Resorts

Address: Burgh Road, Skegness PE25 2LA, England
Location: United Kingdom > England > Lincolnshire > Skegness
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 40 Specialty Lodging in Skegness
Price Range: $26 - $26 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southview Leisure Park - Park Resorts 4*
Number of rooms: 250
Official Description (provided by the hotel):
This beautifully landscaped Holiday Park is set in acres of lovely parkland in Lincolnshire, featuring its very own Hotel, 9-hole golf course and two fishing lakes. Just a short drive from the popular resort of Skegness, this holiday park means you can enjoy the award-winning Blue Flag beaches and all that the traditional British seaside town has to offer. NEW for 2016: We are extending and refurbishing the Lakeview Showbar to provide an additional 250 seats with a larger dance floor and bar area, as well as doubling the size of our arcade area. Fancy some 'just you time'? why not take advantage of our holiday childcare facility for children aged 2 - 8yrs, and enjoy a few hours to yourself? Recently we opened our Leisure Centre with refurbished indoor swimming pool, spa pool, flume, sauna, steam room and gymnasium. We offer a lively entertainment program and a range of indoor and outdoor activities or you can relax in our new Boathouse Bar and Restaurant with an outdoor seating area and children's play area. There is a range of great accommodation including caravans, touring pitches and our on-site hotel. We also have Static Caravans for sale at Southview from £7,995.00*, so you can holiday in Skegness time and time again! Our Facilities: Amusements Bar Beach 10 min drive Convenience store Entertainment centre Fishing lake Golf Gym Indoor pool with Sauna & Steam room Launderette Pet friendly Restaurant Spa pool Sports court Sunbed Takeaway Water flume ... more   less 
Also Known As:
Southview Holiday Park - Park Hotel Skegness

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